Customer Reviews for Pro Wheels
(U-Haul Neighborhood Dealer)

Rating:

1.0

First of all, I was rerouted to this location from WoodRidge IL where my storage unit was. It was 23 mile away from where I originally was to pick up. I rented a one way because I didn’t want to drive back and forth. My drop off location was 25 miles away from Woodridge! Why would I rent a one way truck and basically have the same drive to pick it up as if I rented a same location pickup and it would have been MUCH cheaper?? Unacceptable. Also, no one was at this location to tell me how to get the keys. I specifically selected the Woodridge location because I knew someone would be there to help if there was a problem. The UHaul app wouldn’t save pictures of the condition of the van. I tried multiple time to save them but it just wouldn’t do it. Get in the van and there is only 50 miles of gas in it! I had to go directly to a gas station and had no clue how much I need to fill it up. I put $70 worth of gas in it. Didn’t use hardly any of it. Just an all around horrible experience. I called UHaul after my experience and the person said a regional manager would call me back. No call as of today. You can do better UHaul.

Rating:

3.0

They did not clean or inspect the truck. Truck was in good working condition. They were not very helpful when I went to pick up the truck. They stated they do not touch the trucks and the keys are outside. Wouldn't rent me an appliance dolly had to call U-Haul and do it over the phone.

Rating:

3.0

Staff was friendly at the pickup location, though they were confused as to what truck I was picking up. They made it seem at first like the truck wasn’t there which was a bit terrifying. Overall the pickup location staff were friendly. But this wasn’t the pickup location I scheduled. It took us 45-50 minutes out of our way. I wasn’t notified of the change. If I hadn’t checked the app the night before, I would have gone to the wrong spot. I spent over 2.5 hours the phone, talking to 3 people who couldn’t even help me reschedule the pickup time for a hour later due to the switch UHaul made unilaterally, without notice. This was an incredibly stressful rental experience overall. It is clear you do not have enough people working in customer support or that you just don’t care at all for the customer experience.

Rating:

3.0

Air conditioning did not work in truck !

Rating:

5.0

Execellent

Rating:

1.0

Put the keys as promised in the correct box for after hours rentals.

Rating:

5.0

1) The truck had no wiper fluid. 2) There was an error message about the fuel inlet. 3) The engine light was on for the duration of my rental.

Rating:

5.0

I have no suggestions really. My overall experience was most satisfying.

Rating:

5.0

Very clean and brand new

Rating:

3.0

I reserved UHaul from Forest Park and days before picking it up, was notified that I had to pick up from Cicero location...this was not convenient. Also truck had ashes in the console and back had some debris in it.