Staff was friendly at the pickup location, though they were confused as to what truck I was picking up. They made it seem at first like the truck wasn’t there which was a bit terrifying. Overall the pickup location staff were friendly. But this wasn’t the pickup location I scheduled. It took us 45-50 minutes out of our way. I wasn’t notified of the change. If I hadn’t checked the app the night before, I would have gone to the wrong spot. I spent over 2.5 hours the phone, talking to 3 people who couldn’t even help me reschedule the pickup time for a hour later due to the switch UHaul made unilaterally, without notice. This was an incredibly stressful rental experience overall. It is clear you do not have enough people working in customer support or that you just don’t care at all for the customer experience.
Kevin W
Pro Wheels
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cicero, IL 60804
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Air conditioning did not work in truck !
Wayne SExecellent
NORMA RPut the keys as promised in the correct box for after hours rentals.
Ryan P1) The truck had no wiper fluid. 2) There was an error message about the fuel inlet. 3) The engine light was on for the duration of my rental.
Raymond S