Customer Reviews for Puff N Stuff Wireless
(U-Haul Neighborhood Dealer)

51 reviews

822 E 200th St   Cleveland, OH 44119

(216) 692-2516

Hours

  • Mon–Sun
    Closed

Services at this Location:

Contact Us

(216) 692-2516

822 E 200th St
Cleveland, OH 44119

Services at this Location:

Hours

  • Mon–Sun
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Branden W. 
Rating:
1.0

Store was not open at the 10:00am pick up time. One truck was available me and another customer. Representative name Mustafa was very unprofessional. Store not open to drop truck off. Had to wait. Store smelled like marijuana which was also laid out on the counter. Other employee offered me a shot of alcohol.Worst U-Haul experience ever.

Linda M. 
Rating:
5.0

I love this location it's convenient and they are very helpful and courteous the one thing that can improve would be the hours that they actually open I reserved a truck for 10 o'clock but they didn't open till 12 o'clock which was kind of a inconvenience but over all my experience was excellent.

Alicia B. 
Rating:
5.0

Customer did not leave a comment.

Shirley R. 
Rating:
4.0

No complaints for my experience

stan M. 
Rating:
5.0

Customer did not leave a comment.

sherri J. 
Rating:
5.0

Customer did not leave a comment.

Rickey N. 
Rating:
4.0

Availability was important for me. Great customer service. The vehicle did need to be serviced and cleaned. Overall, I was able to get ehat I needed done in a timely manner.

Khadijah G. 
Rating:
5.0

He was fine and courteous and got me in and out thank you great location

Martha M. 
Rating:
5.0

Customer did not leave a comment.

Eugene C. 
Rating:
3.0

Have a helpful person to check out. Phone died no one there on Sundays.

LaVictor C. 
Rating:
1.0

Don't give me a broken mirror and messed up bumper without notifying me first. It was extremely sanford and an inconvenience to have to report it because you guys conveniently left those issues out of the photos you took of the truck before giving it to me. Also cleaning the back of the truck would've been nice, it was super dirty and had debris in the back where I was storing my stuff.

Rachel A. 
Rating:
1.0

The place was nasty and really unprofessional and also Rude I'll never recommend that location to anyone

marcell K. 
Rating:
5.0

Excellent and friendly help from the staff at Puff n Stuff. Entire move went flawless

Lawrence T. 
Rating:
5.0

Customer did not leave a comment.

opey T. 
Rating:
5.0

Salesman was quick, efficient, Knowledgeable and helpful

Bridgette W. 
Rating:
5.0

All good

MAUREEN G. 
Rating:
3.0

Everything was great. Check in and check out was easy and the young man was very helpful. I would definitely go back again.

Jerry H. 
Rating:
5.0

Nothing evey thing was just great but it was kind of hard to go on line to return it i had to have my daughter in Law help me not that good with computers Thank You

mary M. 
Rating:
2.0

Customer did not leave a comment.

Felicia D. 
Rating:
5.0

All good. Nice guy helped with servicing me.

MAUREEN G. 
Rating:
5.0

Didn't have a dolly, had to go back n get it for to help with move!

Sarah W. 
Rating:
5.0

Customer did not leave a comment.

Donna M. 
Rating:
3.0

Customer did not leave a comment.

Branden W. 
Rating:
5.0

Nothing, I was well satisfied

PATRICIA S. 
Rating:
1.0

Gave me a Uhaul that kept turning off, something was lose on the battery so I had someone tighten it and it no longer turned off. they charged my card an extra $14 today for no reason and told me they would process the refund and now they're no longer processing it because they said there was nothing wrong with it

Jada F. 
Rating:
5.0

Customer did not leave a comment.

CALLEJA B. 
Rating:
1.0

We received a truck that was in no good shape or use, the inside had old blankets left over in there, the floor was filthy and covered with dirt. The truck was so loud, it sounded like it had pipes. Would not accelerate to 60mph on freeway.

Ashley A. 
Rating:
5.0

Customer did not leave a comment.

GERALD B. 
Rating:
5.0

Nothing. Staff were quick and courteous

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Carolann D. 
Rating:
2.0

Unable to contact anyone for help as the app would not take an image of the odometer from my phone and kept looping me (I own a samsung galaxy 10). I finally had to try a different phone to upload photos in order to check out. If I had not had a second person with me returning the vehicle would have been impossible. I was also unable to get a hold of customer service and spent 1 30min+ trying to return the vehicle.

John V. 
Rating:
5.0

Customer did not leave a comment.

DANTE A. 
Rating:
4.0

Good experience: prompt service

SHAMBREY W. 
Rating:
5.0

Longer hours help tremendously. Thanks

BRANDON A. 
Rating:
5.0

Customer did not leave a comment.

RHONDA B. 
Rating:
5.0

Very smooth, easy, and friendly transaction

Jason E. 
Rating:
5.0

Customer did not leave a comment.

brianna B. 
Rating:
1.0

Customer did not leave a comment.

LISA B. 
Rating:
5.0

Nothing really Amira was very pleasant to me. I would highly recommend them to other people and friends.

annesa P. 
Rating:
5.0

Customer did not leave a comment.

Saida M. 
Rating:
3.0

Customer did not leave a comment.

JUSTIN C. 
Rating:
2.0

Had to back the truck up to the trailerwithout a guide, then had to lift and connect the trailer to my hitch (by myself). Or they wanted another $20 to hook-up the trailer. Will not go there again

DEMETRIUS F. 
Rating:
2.0

Customer did not leave a comment.

ANURAG K. 
Rating:
2.0

Didn't get 50$ off due to truck not being ready. Got charged way more than agreed upon

FRENCHESSKA D. 
Rating:
5.0

Customer did not leave a comment.

NANETT T. 
Rating:
2.0

Service was excellent everything went smooth you can put a USB radio in their phones for GPS so we don't have to keep picking the phone up when we're looking for in a location if that's possible thanks

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

ARIETTA M. 
Rating:
4.0

Customer did not leave a comment.

Michelle R. 
Rating:
1.0

The store was closed before the time that was publicly available. Ended up with a truck that someone used to move drywall or something and didn't clean after. And I get charged for someone else's mess and have to deal with that.

Adedeji O. 
Rating:
5.0

Nothing it was perfect

LARONDA T. 
No reviews have been submitted for this location.

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