Customer Reviews for Pukall Lumber & Hardware
(U-Haul Neighborhood Dealer)

105 reviews

7423 US Hwy 51 S   Minocqua, WI 54548

(715) 358-5589

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(715) 358-5589

7423 US Hwy 51 S
Minocqua, WI 54548

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Gary is very professional, knowledgeable and courteous. He makes renting a trailer a most excellent experience!!

William B. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
4.0

The truck I got was the size smaller than I ordered and once again when I ordered blankets, they didn't have any and I had to go to another Uhaul dealer to get them. I set everything up online and when I showed up they had to do all of the paperwork then. Why bother to do everything online if you still have to do it there????

Scott F. 
Rating:
5.0

Had to sweep out the bottom of the trailer prior to use. Had residual gravel, from previous renter. Otherwise trailer work great. Thank you.

Nathan B. 
Rating:
2.0

Appointment was incorrectly booked by phone and was unavailable at pick up time .

BRIANA M. 
Rating:
2.0

It was the ladies first day on the job and she didn't know what she was doing. . Instructions about overdrive would have been nice.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Scott F. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Dean R. 
Rating:
3.0

Sweep out the trailer; the guy hooking it up seemed a bit unsure of how to do it, and it was parked very awkwardly next to the other trailer, so it was a bit risky even pulling it off the lot.

Leslie S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN L. 
Rating:
3.0

Accurately read the fuel level on the contract and fuel gauge

Nathan C. 
Rating:
5.0

Customer did not leave a comment.

Pat D. 
Rating:
3.0

Make sure to do the walk around with customer and go over the truck with them.

Heather W. 
Rating:
4.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Very nice place and people!!

Patricia D. 
Rating:
4.0

Customer did not leave a comment.

LARRY G. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
3.0

cut the price in half.

eugene R. 
Rating:
5.0

Lights on the passenger side went out on our trailer and after waiting two times on hold for over an hour (for each call) we were never able to get roadside assistance. We down loaded the U-Haul app but that wouldn't function as designed and we were never able to could get through for roadside assistance. Hence we ended up driving in the dark. TOTALLY UNACCEPTABLE!!!!!

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Pat C. 
Rating:
5.0

Not busy at all

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
3.0

Customer did not leave a comment.

Gail L. 
Rating:
4.0

Dropped it off after hours. no one around, but called the next day. fast and friendly.

ANATOLE K. 
Rating:
4.0

Customer did not leave a comment.

Patrick D. 
Rating:
5.0

Customer did not leave a comment.

Greg N. 
Rating:
5.0

Customer did not leave a comment.

PETER B. 
Rating:
5.0

The employees are always knowledgeable in getting the customer checked in and out. Always been a smooth process each time I come in! Staff is great there.

Ryan S. 
Rating:
1.0

Customer did not leave a comment.

Gregory P. 
Rating:
4.0

Young man was helpful and cheery

James A. 
Rating:
5.0

Customer did not leave a comment.

Bob R. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
3.0

Truck was very dirty. Worked well, just dirty.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

Lorna S. 
Rating:
5.0

Customer did not leave a comment.

VAL K. 
Rating:
5.0

Customer did not leave a comment.

Jack M. 
Rating:
5.0

Customer did not leave a comment.

Loran S. 
Rating:
5.0

Customer did not leave a comment.

Bob R. 
Rating:
5.0

Customer did not leave a comment.

Andrea S. 
Rating:
5.0

Customer did not leave a comment.

Raymond P. 
Rating:
5.0

Very helpful staff. My truck's windshield washer fluid reservoir was empty.

Tim C. 
Rating:
5.0

Customer did not leave a comment.

Craig R. 
Rating:
4.0

Customer did not leave a comment.

Shawn H. 
Rating:
5.0

Customer did not leave a comment.

Stephen K. 
Rating:
4.0

Customer did not leave a comment.

Paul F H. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

TERRY E. 
Rating:
5.0

Customer did not leave a comment.

DANIEL W. 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
5.0

Dropped off late Saturday afternoon when business was closed. Very easy.

MARK P. 
Rating:
5.0

Excellent customer service

dan R. 
Rating:
5.0

👍 the person I dealt with was polite and helpful. Answered all my questions. Bob

Bob B. 
Rating:
5.0

Return was basically drop and go. Very easy.

Steven H. 
Rating:
5.0

Trailer was clean and the additional pads helped with the move. The trailer handled well behind the truck , all lighting was in perfect working order. We traveled 800 miles with no problems. Thank You, Bill.

William S. 
Rating:
5.0

Personnel on staff was helpful physically, but didn't know anything about finalizing my transaction. Told me I would be contacted on Monday by phone.

CHARLES K. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
5.0

Have a U-Haul desk sign inside the building so you know which desk to go to when you go inside.

Steve F. 
Rating:
4.0

I called this location when I had to fix the error the pick up location made only to be told to call the Uhaul main number. Not very helpful to say the least.

Jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

Amy M. 
Rating:
5.0

Customer did not leave a comment.

TERRY D. 
Rating:
5.0

Customer did not leave a comment.

MAURICE M. 
Rating:
5.0

Customer did not leave a comment.

Chuck H. 
Rating:
5.0

Customer did not leave a comment.

james C. 
Rating:
5.0

Good experience though they did not have a furniture dolly and we had to take a larger trailer than necessary due to lack of inventory. The staff is very accomodating and the rental process was efficient. Everyone wore masks which made us feel comfortable.

CAROLINE M. 
Rating:
4.0

Very friendly and easy to return

John M. 
Rating:
5.0

Customer did not leave a comment.

Denise L. 
Rating:
5.0

Customer did not leave a comment.

Amanda T. 
Rating:
5.0

Customer did not leave a comment.

Jennifer T. 
Rating:
5.0

Customer did not leave a comment.

Martha T. 
Rating:
4.0

Truck engine light came on after I packed the truck ,which probably wasn't their fault but it was stressful. . Had to repack another truck .They compensated me well

Kimberley M. 
Rating:
4.0

Picking the unit up was handled by Gary, and was awesome ! Drop off was SO terribly handled by the condescending, disrespectful "kid" with the left arm brace there, that I was angry for hours !!! Also, the rental process needs to be faster and more streamlined.

Don H. 
Rating:
5.0

Customer did not leave a comment.

Todd W. 
Rating:
5.0

Customer did not leave a comment.

Donald T. 
Rating:
5.0

Service at Pukall Lumber and Hardware was very prompt and courteous. An employee was dedicated to assisting U-Haul customers as his primary job and wasted no time focusing on, and meeting our needs. Service was exceptional!

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

easy drop off right on 51.

Dane S. 
Rating:
4.0

Customer did not leave a comment.

KURT T. 
Rating:
4.0

n/a

Anja N. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Customer did not leave a comment.

John David and T D. 
Rating:
4.0

The chain on the trailer had a bit too much slack in it. The man at Pukall Lumber took up some of the slack, but not enough. Consequently, as we traveled it stretched and then began to drag.

Judith F. 
Rating:
5.0

Exceptional service. Thank you

Craig C. 
Rating:
5.0

Customer did not leave a comment.

Rebecca K. 
Rating:
5.0

Customer did not leave a comment.

WENDY J. 
Rating:
5.0

Customer did not leave a comment.

Wade S. 
Rating:
1.0

The person at Pukall Lumber did not know how to check in customers. I completed the online check in prior to picking up the trailer. Despite the early check in, I waited in line over an hour. I explained my pickup time was 9am and the person told me he had several walks in come in at the same time. Finally, the manager was called in to assist the employee at Pukall Lumber. Several people walked away and were not happy.

Lisa S. 
Rating:
4.0

Truck was returned the same afternoon that it was picked up. Location was closed because of July 4 holiday. Uhaul app location services did not function. Spent way too long with Uhaul customer service returning vehicle.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

This comment us for U-Haul, not the rental location. We reserved a furniture dolly, but during the reservation process we were never informed by U-Haul that this location did not have one available. That is a major flaw in the system that needs to be fixed.

Daniel F. 
Rating:
3.0

Better training for check-out personnel.

Brian H. 
Rating:
5.0

the one strap was too short to tie the wheel down, it will need a new strap

Bill M. 
Rating:
5.0

Customer did not leave a comment.

LYNDA F. 
Rating:
5.0

Customer did not leave a comment.

Kurt W. 
Rating:
5.0

Customer did not leave a comment.

Dwayne E. 
Rating:
5.0

Customer did not leave a comment.

william M. 
No reviews have been submitted for this location.

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