I’ve rented from them twice now, and if I need another truck they will be my first choice. Great service.
JC M
Customer Reviews for Purple Peddler
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful making sure we were safe in our travels
John RVery rude. When we tried to pull in to park the truck, the guy who runs the place came out upset saying you’re not allowed to self-park, and he has a sign in the side of the road directing uUhaul returns. What he pointed at was a very small sign that says “U-Haul return” with an arrow. We explained we hadn’t seen the sign but still doesn’t tell us not to park it. He said we were supposed to pull into the front, and he’d park it because he doesn’t want anyone damaging his side walk or the other trucks as people have done in the past. He demanded he park it himself. My boyfriend got out and let him do so. As I waited, he said we could go, and he would close it out returned. I explained I did a mobile pick-up and drop off and needed to take photos, which is also why we were going to park it. Then suddenly the started saying someone had been smoking in it, he could see ashes, and there’s no smoking signs. We explained we don’t smoke. He started telling me I don’t need to take pictures and I should get an email confirmation that he closed it as returned. I advised I wanted to follow the instructions for mobile drop off. He walked off and went inside while I was taking photos on my phone. I called customer service to be sure they showed it as returned. The representative said it still showed in dispatch. I asked what to do, since he had the keys and said he’d closed it. She advised she could only add a note so they I wouldn’t get charged anything additional if it still showed in dispatch Monday. She recommended that I call the location on Monday when they open to let them know what happened. I advised her that the location was open during our call, and he runs it. She explained the only thing she can do was notate the account. But then, he came back out and asked if I still hadn’t received the email confirmation, and I advised I had not. I took photos and left. This guy is not people friendly and clearly doesn’t care about the self-service option/mobile pick-up. The whole point in it is so not to have to deal with people like him.
Alexis SThe truck was very clean inside and out, you could not ask for nicer people to do business with. They were very helpful and made us feel important and made sure we just the right size truck that we needed to move our furniture.
RICHARD SThis was a great experience!
Deborah AMr. Ed was amazing
MERCEDES FTruck windshield as dirty inside and out - and the windshield washer fluid reservoir was empty. I have rented U-Haul trucks in the past with the same two issues. Does U-Haul not have procedures to clean windshields and fill reservoirs?! Gas tank was only between 1/4 and 1/2 full, so I had to stop and find gas before arriving at my destination. Does U-Haul not have procedures to ensure gas tanks are either full or at least have enough gas to get to the reserved destination?!
Henry Tgood customer service , I would rent from them again
Frederick PAs always, super friendly and helpful:)
Franklin AGreat customer service! Great service
JAMIE PHonest and kindly
HASHMATULLAH DThe operations manager and owner of the Purple Peddler/U-Haul location, (Mr. Ed) was awesome!! Extremely friendly, helpful and courteous. I'll be back again. Thanks...
Steven BIt was really quick and easy. The guys at the store were super nice and kept making jokes. I’d definitely do it again!
Raquel SVery helpful and accommodating. I booked through Purple Peddler, we didn’t realize there were multiple locations. We arrived at the wrong location, they were so helpful and changed the pick up location for me. We definitely hire U-Haul through these guys again.
Claire GGreat service
Gerardo GI think it is absurd to charge the customer additional money ($25?) if they don’t fold up the blankets that they rented from you. That means the blankets aren’t laundered between uses, etc. It took me about two minutes to fold them, but the worker could’ve done the same thing in the same amount of time. Ridiculous to charge an additional fee “for that service.”
Todd CBe more upfront about actual cost instead of “luring” unsuspecting customers with “$19.95/day” in large print and “plus fees, etc” in tiny print. Also please disclose the “catch” about not using a transponder and the fee added when it comes to paying for any tolls incurred.
elizabeth mpurple peddler rules
Howard CI had trouble getting into the U-Haul app to rent the truck. The Purple Peddler guided me through the steps and told me what to do. He is nice kind man. I would definitely rent here again!
Tonya Gthe vans need to b updated the transmission was bad on the truck i had and would barely change gears
Kirk DThese guys are Fantastic, super helpful, flexible and they always do the right thing for the customer. This is an amazing dealership and by far the best I have ever worked with.
WILLIAM SThe customer service was outstanding. The process was quick and stress free. I would highly recommend.
Rodney CLarry went above and beyond to get me everything I needed for my move.
Kareema MKeep doing what you are doing. I've never had a bad experience at The Purple Peddler.
Carrie MAmazing guy to make business with, this location and the guy were extremely nice and helpful through the process Thank you so much I really loved it
Franklin AAttendant/owner had a little attitude about my not having parked in the place the sign instructed, but was ultimately helpful. Maybe better signage for returns would be a good thing.
joel rPurple Peddler provided outstanding service
Philip WThe guy was not at the location when my sister dropped off the trailer. He called me about 30 minutes after she dropped off the trailer and said that I needed to come back to the location because the trailer was parked where “he parks his trucks and we need to come move it”. The trailer was parked nicely, not in front of anything, and next to other trailers. How were we to know that is where he parks his trucks? I had already dropped off the truck I was using and no longer had a hitch. He was very rude. He called me about 20 times that day. I called the U-Haul number and they said that it was not my obligation to come back to move anything. My sister dropped off the trailer next to other trailers and I turned the trailer in on the app and that was all that I needed to do. I had to block the guys number. He kind of scared me.
jennifer mThe owner of the purple peddler in Burlington was a really nice professional man who guided me through the rental process made sure everything was hooked up correctly, shook hands and went on my way
dan aInsure you do a walk around the unit to make sure there is no damage.
BILLY PGood service
Samuel Swe were given a 10ft box truck that obviously had a defective right front tire. 48 miles into our trip to our destination the right front tire completely shredded from the rim, not just a flat tire, but completely shredded. I would attach photos, but the survey doesn't have that option. Then we waited 3 hrs on the side of I-73 for the roadside assistance to change the tire. our reference #3591460. our total milage for the rental was only 97 miles. 😠
John CWas told bring it in anytime before 5, then was charged an extra day and told I was an a hour and a half late. Misrepresentation. No receipt was provided at time of rental. Representative not friendly.
Nathanael BThe location tried to rip me off by claiming insurance was mandatory. I called HQ and they reversed the charge. The location then turned around and charged me $18 for 3 gallons of gas. I took a picture of gas guage and returned it back at the same level. Besides that I only drove the van a total of 20 miles, exactly what I told him I would drive it. If I used 3 gallons of gas than that relatively newer uhaul van is getting an atrocious 7mpg!!
Curtis PPurple Peddler is the best!
Howard COutstanding customer service. Best i have experienced from any place in a long time.
Derwin MExcellent
Keith BThe engine needed some tuning. It seemed to “miss” occasionally when beginning to accelerate and when letting off the accelerator. Also the truck bed was left a mess (2-3 inches of straw throughout) by the previous customer and never cleaned before renting to me. I had to sweep it out and dispose.
Keith BSmooth transaction and very friendly gentlemen that helped me out!
SCOTT WI went to 3 uhaul locations to rent a car trolley and on the 3rd location I made a 10 o'clock reservation and they never showed up for work and called and asked if I still wanted it. I then made a reservation at the purple peddler. They took excellent care of me. They were top notch and I will be going there everytime.
CHRISTOPHER BWonderful service!
SHANNON MThey took very good care me
KEISHA WI was told the gas was on full when I picked up the U-Haul but it was not on full it was 3/4 full so I returned it on 3/4 but I was charged for a full tank. I didn’t think to take a picture so it will be hard to dispute my claim.
ERICA WNothing, customer service was excellent.
HAROLD DHe greeted me and helped with check in.
Michael PMoving supplies & equipment
GERALD WNo directions. Very tight space limiting maneuverability. Guy I talked to there was overwhelming rude and unhelpful. If I were Uhaul I would pull my contract with him immediately!
DANIEL LThe process to pick up the truck through the app was confusing. The guy in charge was an absolute a**h*** throughout the entire experience. The air-conditioning in the truck just suddenly stopped working.
Amy SThe man that runs the purple peddler is always nice and I’m in and out on my way! Fast and friendly!
Ashley WThey were very helpful with helping connect the trailer. Overall, a great experience!
Thomas CRented 2 trucks here this week. Both dirty on pick up. I commented. Larry said don’t worry about it. The 1st truck had heat issues, VERY cold day. Fan doesn’t work. Dort doesn’t close properly. Constant error message driver door open. I could have traded but needed to get on the road. I put more gas in both times than required. Extremely offended I rented trucks that weren’t clean, told not to worry yet was charged a cleaning fee. All I had in the trucks were boxes. Not ok. I was misled
LYNN RI didn’t catch his name, but the man working at this location was great, very friendly. Will choose this location again for future moving needs. Thanks, Purple Peddler!
SARA KGreat job Mr. Ed....He has helped me multiple times...same excellent service each time. Thank you!
Jeffrey BI told the last location the gas was not full and they put in the notes so i would not get charged, but the guy charged me anyways. they also hit me with a cleaning fee, i gave the truck back in the same condition i received the truck. There was no trash at all. it was basically a 1 day rental. The guy was rude as well when i went to drop off the truck, had no people skills.
JEFFREY CVery happy with purple peddler truck was cleaned the attendant was very friendly and hepgul
ELIAS MVery helpful pickup location. Enjoyed their service.
Delton MTruck had less than 20 miles of gas when given to me.. Have gas already in the truck before someone rents it… Paying extra to fill a tank that should’ve been included in is crazy. Truck was not clean.
TahKen fWonderful customer service!
Harold PFriendly, thorough and knowledgeable.
LaChandar RNothing it was the easiest return
TAMMY BMr Ed is awesome
Jeffrey B