I reserved a truck 40 days prior to move from LA to VA for a local pickup, only to be told the day before pickup that the truck was not available and that I had to drive 45 miles away just to pick it up. To make matters worse, I was told this after the location was closed. This made me waste 4 1/2 hours of moving just to pick the truck up and bring it back to start the pack out. While the agent gave me an extra 59 miles for the reservation, nobody was sympathetic to the inconvenience and stress that this major delay caused, no discount offered, nothing. For a company ‘founded by veterans and dedicated to helping veterans move,’ this was the worst of my 7 military move experiences! If you are in the military, I HIGHLY recommend you source a different company. On the flip side, the men at the office in Vivian were very nice and helpful! Leave it to southern hospitality.
Ryan D
Customer Reviews for Quality Auto Sales of Vivian LA LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Wonderful people to work with!!!!
MARY IHave alternative connections for the trailer lights. We needed to buy a part
JULIE HFriendly. Treated like a friend. Helpful.
ALAN BPricing is a bit expensive.
timothy pMore space
SHELBI GThe drop off was 180 degrees from the pickup. A very nice and courteous man.
John RI was highly disappointed with the service that I from the Customer Service Center.
CALVIN GStop waiting til I pick up my U-Haul to add all ur extra unneeded costs to raise my bill from the 272 U quoted me online to 374 that I paid. That’s ridiculous. If it’s a certain price u should tell people before hand so they can prep before pickup.
WILLIAM CGreat customer service
Mike INo blankets no dolly. Nothing!!!!. Had to drive 50 miles to get the truck. Truck was suppose to be reserved in Shreveport, was not there. Had to drive to freaking Vivian LA. No discount. Charged Me $147 for get. I will never recommend uhaul. ever!!!!
Sheridan EU-Haul should properly train their staff and should be on one accord. I was double charged for equipment. U-Haul should stop having customers to drive their trucks that are not properly serviced between rentals. 7 7 of Vivian rushed the rental process, the truck we were given to drive had several problems. The air conditioning never blew cold air and the brakes made the truck hard to stop. I use U-Haul a lot and this was the for most worst moving experience I have ever had.
YOLANDA CI dropped the equipment off after business hours. My phone didn’t have service in the vicinity of the location, so I don’t know if I completed the return correctly.
Blake DWas wondering when I will receive my deposit that was left back
Debra REverything was so easy and the customer service was excellent 👍
Wordshona B😊
Kellie MMike was great!!!
John FLocation was not open when I dropped off.
YOLANDA BDrop-off
Josh SThe customer service was superb THANK YOU ALL FOR BEING WHO YOU ARE WARM HEARTED LOVING AND KIND ANS VERY SUPPORTIVE OF MY ADVENTURES. GOD bless
joshenia jThey really went out of their way to accommodate me and my needs. Left there feeling like family.
Joni SHave a 3/4 bedrooms truck available at this location
Shawntara C711 S. Pine Street, Vivian, LA was not the original pick up location. The original pick up location did not have the 20' Truck that I had previously reserved. I called U-Haul Customer Service and they said the nearest 20' Truck was in Vivian (30 mile drive from original pick up location). I drove to Vivian and rented the Truck. This is the 3d U-Haul Truck I've rented in the last 14 months (17' plus towing package and 26' Truck were the other 2) and it was by far the best Truck of the 3. Don't I get some consideration for not being able to pick up the reserved Truck at the original pick up location as I was told? Thanks. [redacted] (mobile)
William DAll went well. The only issue was the broken cable which we didn’t use anyway. Trailer pulled amazingly.
CALVIN JGreat location, and great staff!!
James HEverything is good about this location. Mike was great to do business with, an A+ experience for sure
David LMy card was charged an extra $70 and bo one can tell me why.
Krystian MNothing
Kendrick DJust keep this way. Thanks
Sanh NGreat customer svc
Robert MVery good customer service and very friendly
Robert MGreat customer service
Matthew W