The only criticism of the 101 storage unit was it lacked an adequate door weather seal. Every time we went to use the unit, we had to blow the dirt off our articles and from the unit. Other than this issue, your staff was always polite and very helpful.Raymond D. | Overall Experience
Customer Reviews for Queensgate Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Returned online was a little cumbersome but we made it thru.John P.
Make note of where to park when returning truck - not obvious.TONY A.
Customer did not leave a comment.NICHOLAS D.
Customer did not leave a comment.Elizabeth H.
Customer did not leave a comment.Stacey C.
The facility was broken into in March of 2020. The owners said they would be putting up extended fencing with barbed wire along the back, which is how the perps entered. The extended fencing has not been put in as of March 11, 2021. POOR Management. Don't rent from them.Douglas L. | Overall Experience
You can maintain the same level of professionalism that was my experience when I was there. Thank you so much. The truck was great as well.WILTON C.
Customer did not leave a comment.ROLANDO A.
Customer did not leave a comment.Lisa P. | Overall Experience
Customer did not leave a comment.MELVIN W.
Sonia was extremely helpful and knowledgeable. She was polite in everywayGerald P. | Overall Experience
Customer did not leave a comment.Shannon L.
Fast and friendly serviceRobert H.
Pretty easy process.Rebecca A.
Great storage place. I never once worried that my stuff would get broken into. The owners are really nice and very helpful.Kayla R. | Overall Experience
Customer did not leave a comment.ELIZABETH ARADY J.
Customer did not leave a comment.Timothy H.
The app kept crashing and/or freezing when I was trying to complete the pick up process which was frustrating but other than that it was a pretty seamless experience.ALICIA M.
Customer did not leave a comment.darin R.
Customer did not leave a comment.Larry C.
very helpful attendantPHILLIP S.
This location was amazingly friendly and helped return the truck super fast.kenneth B.
Customer did not leave a comment.Michael B.
The owner was very helpful and great to work with. Will definitely rent here again.CURTIS C.
Customer did not leave a comment.Nicole M.
Asked for too many different phone numbers in the check-in processMike B.
Young woman from Queensgate storage that helped with the pickup and drop off was great. Super professional, knowledgeable and happy. She knew her stuff and also got us in and out fast on both the pickup and drop off.... Thanks..CRAIG RUSSELL H.
Great location, friendly staff. Walked me thru equipment. Will definitely use again and recommended to anyone needing moving equipment.Cheryl N.
Treat customer so kind friendly , nice and clean place. Me and my husband were satisfied with their service. Thanks ~~^^JONG H.
Customer did not leave a comment.Donald E.
Mobile. Check in did not go smoothly and took us about 45 minutes. Need to make it a little smoother. Part of the problem was the person we were chatting with would take 5 minutes to respond to each questionJason Z.
Customer did not leave a comment.Robert R.
Queensgate Stoage was wonderful, the process of renting from Uhaul sucked.... limitations on line for how long you can rent the truck, to lack of communications between Uhaul and the provider. Uhaul had my paperwork and online request all messed up and it the wonderful people at Queensgate Stoage to figure it all and treat me right!!! If there was another company to rent trucks from in my area,,,,,,Vanessa G.
Would definitely use again in the future!Tanya M. | Overall Experience
Let people know that the cost per mile is higher on the weekends.RHONDA B.
Their computer was running incredibly sold, half way through I'm told there's practically no gas, and they didn't provide the supplies I ordered (hand truck, blankets), that I would have to go get them myself from another location and fuel the truck. On my way to pack I get a call from the drop off location telling me their lot is full and I'll have to drive 45 miles out of my way to turn the truck in. I called U Haul Corporate to file a complaint. The report went fine but I was never contacted after filing the complaint - I was told I would contacted within 72 hours. AWFUL experience with U Haul and a complete inconvenience.Randall J.
The location is convenient. Easy access to the interstate. The staff is prompt, professional and friendly. They appear to be observant with security and knowing the tenants. I would rent again here.Tallan S. | Overall Experience
I reserved and paid for 1 utility dolly and 1 appliance dolly. I only received utility dolly which was very frustrating and made moving difficult.Devina R.
Customer did not leave a comment.Andreas B.
Lori and Jeff have an excellent establishment at Queensgate Storage. They were both very friendly and helpful. Only issue I had was not being able to access my car at 5am (hours were 6:30am-9:30pm).Ioan G. | Overall Experience
Customer did not leave a comment.Michelle M.
Well run operation. Staff was friendly and equipment was first class.Peter C.
Customer did not leave a comment.Jennifer D.
Customer did not leave a comment.Robert M.
Loved this placeSheila L. | Overall Experience
Great facility. Very clean and very secure. I had a boat here and was never worried about it.Luke S. | Overall Experience
Customer did not leave a comment.Bruce S.
Great storage facilityWendy K. | Overall Experience
Customer did not leave a comment.Katrina B.
Cover the return time policies. I rushed to get the unit back when I actually had more time than I thought. (1 hour leeway)Cody M.
Customer did not leave a comment.JIM R.
It was all goodWilliam R.
Customer did not leave a comment.Bob M.
Excellent customer service! Check in process was professional and fast. The facilities are clean, easy to access, and secure. I would recommend highly!Dana C. | Reservation
Great owners. This place is run the way you want your storage place to be run. Owners are present, professional, and friendly.BRAD M. | Reservation
I had a unit there for about 5 years and was never disappointed. Jeff & Lori (and Sonia) are super easy to work with and will bend over backwards to help, if needed. Thanks!Michael T. | Overall Experience
The owners were very friendly and helpful.JEFFERY M. | Overall Experience
The prices were inconsistent. We were told 4 different prices and still ended up getting charged something different. The customer service was AWFUL and had little knowledge for us about where or how to pick up a truck. We were over charged for days we didn't even have the truck and our reservation was charged twice without us knowing. I will never use U-Haul again.Caylin H.
Everything was amazing and professional. The facility was clean and I feel confident that my belongings will be safe there.Charlotte M. | Reservation