Customer Reviews for Quick Mart Shell
(U-Haul Neighborhood Dealer)

52 reviews

2137 W Wisconsin Ave   Appleton, WI 54914

(920) 733-3497

Office Hours

  • Mon-Sun: 6 am–10 pm

Services at this Location:

Contact Us

(920) 733-3497

2137 W Wisconsin Ave
Appleton, WI 54914

Services at this Location:

Office Hours

  • Mon-Sun: 6 am–10 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The owner was having some technical difficulties with logging into the system to help me check in and was not able to fully understand the customer service person they called so I ended up having to check-in with that person over the phone which I did not love. It also took much longer because of all of that. The U-haul we got wasn’t the cleanest and had a service airbag light on. At least the checkout process was easy!

Courtney N 
Rating:
5.0

Customer did not leave a comment.

Eric N 
Rating:
5.0

Customer did not leave a comment.

Cameron R 
Rating:
5.0

Everything was great with my experience. Very friendly & kind.

linda s 
Rating:
3.0

I was waiting in line, a “regular” came in and the male employee told me I needed to wait as the woman who entered the store after me was going to get waited on first buying her lottery ticket.

Elizabeth L 
Rating:
5.0

Very helpful and let me park my car there overnight

Samuel E 
Rating:
5.0

Customer did not leave a comment.

karen A 
Rating:
5.0

More parking

Donald c 
Rating:
4.0

Customer did not leave a comment.

Jeff K 
Rating:
2.0

I ordered 2 furniture dollies which were not provided. The owner of the gas station tried to charge me more than my original reservation, I think he made a new one. Also the 24/7 pick up did not work.

Allison S 
Rating:
5.0

Customer did not leave a comment.

Stephanie V 
Rating:
5.0

Customer did not leave a comment.

Ryan K 
Rating:
5.0

Nothing excellent service

Joyce L 
Rating:
5.0

Customer did not leave a comment.

tom h 
Rating:
5.0

Extremely fast and friendly service. My wife and I were in and out and on the road in about 10 minutes. AND it's open during normal business hours unlike any other location. I will only ever rent from here in the future.

Justin S 
Rating:
3.0

Unit was clean but cab smelled a bit like cigarette smoke. I reserved online for mobile pick up. Nothing was enabled to actually do a mobile pick up at this location. I had to go through all reservation details again with the attendant and he didn’t use any of the info I inputted as part of the online registration. I ordered moving blankets and he simply said he didn’t have anything to give me so I couldn’t have them. Online registration turned out to be a waste of time.

Terri M 
Rating:
5.0

Customer did not leave a comment.

Tyler R 
Rating:
5.0

None

YANG X 
Rating:
1.0

Very friendly attendant. Helpful and professional.

kody e 
Rating:
4.0

There were longer than normal wait times for services. Clearly stating an estimate to me/others upon arrival could help make an informed decision on whether or not to wait and how to utilize our time.

Sarah H 
Rating:
3.0

Customer did not leave a comment.

DAVID T 
Rating:
3.0

Customer did not leave a comment.

Todd B 
Rating:
4.0

Customer did not leave a comment.

John Z 
Rating:
4.0

Customer did not leave a comment.

Mary K 
Rating:
5.0

Thanks to giving a great service

izabayo H 
Rating:
5.0

The clerk was very helpful and friendly! I would rent from this location before I’d go to any other one!

Tim Z 
Rating:
4.0

The truck smelt like a combination of cow manure and cigar smoke

Jeffrey Z 
Rating:
5.0

The family that tan the Shell station were extremely nice and helpful.

Brandy W 
Rating:
5.0

Customer did not leave a comment.

kathy h 
Rating:
2.0

The location was in a gas station and when we arrived we had to wait for the issuing agent to come to the location. Communication was difficult because the entire team did not speak english very well. Then the issuing agent had, what I can assume was his son, do the checkout process. He appeared to be in his early teens. I was asked if i wanted a printout of the transaction and I said yes, but never got one. I asked for a large box and a dolly on line, but they were not on the truck. When I asked the agent he said that he could get a dolly, and did, but that they did not have any boxes. The truck was disgusting, obliviously had not been cleaned. Overall, the truck worked, but again when turned in, the person behind the desk spoke little English and had to call someone else to then let me know that all was good. I would never recommend this place to anyone else. Hope this helps.

Russel W 
Rating:
3.0

Customer did not leave a comment.

carmen n 
Rating:
1.0

Worst place ever to rent. They don't take care of the uhauls and they don't check them at all. Never coming here. Don't give you a full tank of gas but expect you to put in full tank of gas. They even told me to leave the truck running and pump it to the spot it was because I told them/showed the picture of where it was before I left. Gas station Manager/owner should know better not to do that. Never renting from this gas station uhaul

Mark T 
Rating:
2.0

expensive

zoe l 
Rating:
5.0

Customer did not leave a comment.

Leare R 
Rating:
4.0

Customer did not leave a comment.

William L 
Rating:
4.0

Seemed high priced for 6 hours of use

karen s 
Rating:
5.0

My U-Haul pickup truck was clean and working well. No complaints. Will rent again from this location later this week. Happy customer. -=Rick

RICK M 
Rating:
5.0

Customer did not leave a comment.

LORI M 
Rating:
5.0

Customer did not leave a comment.

allen l 
Rating:
3.0

The vehicles check engine light was on other than that it was clean besides a McDonald's bag left under the driver side seat! The guy was very nice and helped me out as much as he possibly could to make the rental easy and fast!

Jesse S 
Rating:
3.0

There was no ramp with the truck I rented. We had to lift everything into the truck. Couch. Chair, table, recliner, dresser, TV stand. These items are heavy!

Rebecca R 
Rating:
3.0

Customer did not leave a comment.

Josiah G 
Rating:
5.0

Person checking in was awesome.

Annette G 
Rating:
5.0

Great job!

Brad S 
Rating:
3.0

Customer did not leave a comment.

Candie M 
Rating:
3.0

Vehicle came with 1/8th tank of gas. Why not have it full so the customer doesn’t have to gas up AND that way each customer returns it full and doesn’t pay for gas they didn’t use

DANA B 
Rating:
5.0

Customer did not leave a comment.

jessica c 
Rating:
5.0

Don't like the fact that you now charge for mileage. If you could charge a little more and take away mileage charges it would be great!

Vue L 
Rating:
1.0

Make sure that snow is removed and windshield wipers are working , computer systems as well this location wasn't helpful and I think I was over charged

Merlyn J 
Rating:
5.0

Customer did not leave a comment.

eva l 
Rating:
3.0

Provide better accessible tools, possibly visual aids to help understand how to process paperwork for agent inside gas station. Or make sure the needed work space not behind thier counter where I had to enter info on thier computer, might be risk to agent and primary business

Mike J 
Rating:
3.0

Customer did not leave a comment.

Debra K 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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