I want my refund on the amount of miles driven as well as my $25 refund for having cleaned prior to return.
Tawnya E
Customer Reviews for Quick Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The clerk opened the back to inspect the trailer and then closed it before we could look inside or smell it. When I got it home I opened it and immediately was taken aback by the smell!!!! It smelled like someone had hauled a bunch of rotted fish!!!! I had to clean and disinfect the entire inside and even after that the smell persisted and seeped into all our stuff we were hauling.
Crystal BDidn’t talk to anyone. There’s no organization to their stock but thats all good. All together your app is wonderful and the ability to just rent a truck anytime is killer. The location did wonderful and being so hands off was nice
Ethan NExcellent service and very nice people at time of pick up and delivery
Mario UI ordered online to pick up at another location through the app. The location was changed from Lake Stevens, WA to Marysville, WA. I reserved the truck for 7:30am but when I tried the pick up option, the app told me the online option was not available at this location. I waited until the office/gas station opened at 8am and was told there is no online reservation option, only in person. I had people waiting to help me load the truck that I had to pay extra to wait so it went far beyond my budget! An honest company with integrity would offer some compensation for my expenses and misinformation throughout this whole ordeal. CONTRACT # 76020134
Laurel TThe guy was very helpful and friendly
David MCheap and nice employees
ZESA Lconvenience and open til 7
Gail MMaybe not have someone go out of their way to return the u haul and then charge them for the mileage that was caused by that
Jessica HNot much. I was expecting a full blown store but this worked. Customer service was excellent!!!
Kirk Scleanest uhaul i've ever used
Jason PHave honest people
Jose VIts just a dirt lot but the staff was very friendly and helpful.
Tom EOkay
frank wI prefer using this location because the services are always helpful , friendly and quick. You all are awesome!!
David SMaybe have a nice crew working there who can at least smile and welcome us rather than judging the customer. She was being racist.
Pam DThe guys at Quick Stop are always friendly and helpful and on the ball when it comes to renting trucks. We've used them several times and will definitely go back next time we need a truck.
Richard KEveryone was very friendly and helpful with the pickup and return of the Uhaul. Will rent of them again!!
Tracy FTrailer was not ready towing… towing lights was corrosion and right signal light was out
Nicholas LThe service was great there. Nice person helped me get my equipment.
Adrian J.
Jerry BVery nice facility and helpful staff.
Mike MNot sure, the help was great, and the eagerness to assist and delight the customer was clear. I was impressed with the support.
David DI got charged for 75 miles and didnt use that many and was told to take a pic when I picked it up and then returned it for the miles and any not used would be refunded and they didnt give the refund
Randi BBest customer service. Very friendly and completed our application in a timely manner. They also pulled the truck out and put it over the overhang as it was raining when we picked it up.
Colleen CThe truck was all over the freeway way it need to check out I should have paid as much as I did it pulls really bad to the left and has a grinding sound on the front left
Richard CGreat customer service, paid attention to my questions and addressed any concerns. I will recommend this to my friends and family. Amazing accessible location and great employees!
SURJIT BI think they do well just as they are ! I have rented there a couple of times and experienced a few different people and all were great. Good vibes pleasant experience! Thank you.
IAN BThe guy that helped us was amazing! Uhaul canceled my order without notice and we did not know until we had showed up to get the truck. We called this location and the man that helped us was so helpful and got us a truck that fit our needs. He truly saved our day and uhaul experience.
erin kThere were excessive charges
jonnathan sIt is well-organized for the space available and the staff was very kind.
JEREMIAH MThe station attendant was super nice and helpful. He is an excellent employee
Audie CI experienced mushy brakes, and the trailer was bent. I have never towed a car before and was not aware of the problem. However now I know why I was seeing the left side more in the mirror than the right side. Not cool.
Tanja SThe operator at the location went above expectation to make sure i knew how to use the rental dolly. The whole team was courteous and professional.
Casey JI was surprised by the age and mileage on the truck. I think a steering wheel cover would be handy to cover up the worn out steering wheel. Or just replace the steering wheel. otherwise the seats were in good condition and it ran good. those chevy express chassis are great with that old vortec motor.
JAY NVery friendly, easiest pick up imaginable. My car was safe to park at the location for the day and because they are a gas station, refueling was a breeze.
RESHAL PSuper friendly people @ the store I recommend 💯to everyone
ERICSON ISo easy and friendly
DIXIE BI needed a car dolly on short notice and quick. They got me in and out promptly. The customer service was great, friendly and professional at both pick up and drop off. The car dolly was well built and easy to use, tho it could use some new user stickers for those who are using one for the first time. We got er done. Thank you!
KRISTOFOR GStaff was super friendly and accommodating, would highly recommend! 5 stars!
JOHN SVery Friendly and efficient!
DAVID TOh the people that helped me today are amazing hundred percent recommend them if I can give them more stars I would
RICHARD DQuick Stop has great customer service, very friendly and helpful. The truck we had was well maintained and cargo bay was clean and DRY! We had a truck from a different place that leaked in two corners. Highly recommend this U-Haul provider!
PAUL VThis location is awesome! They were friendly, helpful and flexible. I would recommend them to anyone!
CLIFFORD JExcellent customer service.
GREGORY AThe guys at Quick Stop in Marysville are very good! Great service and friendly.
CHRISTOPHER SI forget the man's name but he was awesome I enjoyed working with him
DEAN PClean the trailer out I had to buy brake clean to get all the ink off the floor so I didn’t track in on carpet
JIMMY MJosh & Elroy were so helpful, nice and understanding. On top of the business 100%.
DANEEN JThe appliance dolly was broken but other than that, everything was great!
GORDON DGreat job!
Steve HVery helpful and understanding 🙏🏼
TAMARA GGreat customer service! Super helpful! Would absolutely recommend and use again! Thank you!
STACEY G