It was awesome for my first time renting!Alan S.
Customer Reviews for Quik Lube LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Alanie S.
Customer did not leave a comment.Anthony R.
Customer did not leave a comment.Lisa D.
The business was closed on the day I scheduled my rental pick-up. I wasn't aware they would be closed, so was not aware I'd have to call U-Haul to learn what I needed to do. In addition, we'd had snow & ice the day before, and the truck was not cleaned off. All I had was a short handled scraper which made the job pretty difficult.Susan G.
Customer did not leave a comment.DANIEL C.
Owner and guests in lobby were being unbelievably racist and saying terrible things. Felt very uncomfortable and this cannot be accepted. Feel free to reach out but I will not be repeating their words. I am appalled and very disappointed.Mark P.
Customer did not leave a comment.JENNIFER D.
Right brake light/turn signal on the trailer did not work. We were already hooked up to it and on a time constraint so we took the trailer anyway. The guy helping told us to tell people when we dropped it off, but no one was at the location when we dropped off the trailer.Victoria E.
Customer did not leave a comment.Elizabeth T.
the lady at the front desk was very niceLAWANA W.
Customer did not leave a comment.Donald K.
Absolute nonsense that we drove 100+ out of our way to pick up the equipment. The man at the Granby location was unhelpful, condescending, and rude. The woman I spoke to in scheduling was just as bad, or worse. The only person who was professional and helpful was the lady in Emporia. I'll happily recommend people to their oil change shop, but I will say bad things about Uhaul to anyone who will listen. Note to self; rent from Enterprise next time and make my life a whole lot easier.Tyler G.
Customer did not leave a comment.Doyle G.
Customer did not leave a comment.David A.
No dollies that I ordered were on the truck. And they messed up my reservation making it an in town rental so I had to bring my truck back even tho I was moving to topeka so I not only had to make the drive back the next morning but also had to pay for those miles. Customer service was terrible and I couldn't get a hold of anyone when I needed help.Sara A.
Inform your customers to go to the online website for serviceGEORGE L.
Customer did not leave a comment.Stephanie W.
dropped off when closedjohn H.
Customer did not leave a comment.Austin D.
Customer did not leave a comment.Michael W.
Customer did not leave a comment.zack K.
I did not drive the truck but was glad we were only going in town. Driver mentioned there might be mechanical issue. Otherwise loved the quick check in and out and easy return after hours.Ellana M.
I have used uhaul countless times, and this time will be the last time I use your service. In the last months it has been harder and harder to get the truck I need to satisfy the needs of my customers.And this time I was completely unable to provide my services. I am told my town is to small to reserve equipment. If it's to small it strange that u have three places providing uhaul services. And still can't full fill a customers needsDavid W.
Customer did not leave a comment.Russ B.
so easy! thank youSAM G.
This location went above and beyond! OUTSTANDING experience!Crystal P.
Hell ya! Damn good service!Dylan S.
Customer service was exemplary, keep up the good work!Shannon T.
Reserve ahead of time.JANICE P.
The woman who helped me at the Emporia location probably was the most incompetent person I've ever met. It took about 1 hour to rent a small trailer because she didn't know what she was doing, tried to blame it on my credit card when really it was a system issue. Never again will I use UHaul.Nicole D.
Customer did not leave a comment.Stecey P.
Customer did not leave a comment.Ross H.
Customer did not leave a comment.Troy N.
Customer did not leave a comment.HONGKYU L.
Customer did not leave a comment.Susan D.
Knowledgeable and friendly. Thanks so muchDon E.
Similar to my comments before. The come-along ratchet strap on the passenger-side of the trailer was wedged too tightly for me to release. I had to take the trailer to the rental location to get help. They were cheerfully agreeable to help.Bradley H.
I didn't have to speak to anyone at the drop-off. Using the U-Haul app. was really easy.mary W.
Customer did not leave a comment.Stephen Lance L.
The gentleman checking me in was a little slow but was very polite.Karen J.
Their site said they were open and they were not but large backing area for trailer. I would just say to fix there hours on the U-haul appAlexander S.
Customer did not leave a comment.Margaret K.
Customer did not leave a comment.Franklin B.
Customer did not leave a comment.GARY M.
Great service and Easy to rent and return,David H.
Very clean wide open lot. very helpfulBob W.
Everything was great! The pickup was quick and easy!Mary V.
Customer did not leave a comment.Leslie R.
Customer did not leave a comment.Chris F.
Nothing topnotch dealer.Jaime G.
Customer did not leave a comment.Dana C.
Nothing could've been better. Top notch!Germaine R.
Your motorcycle trailers are rugged. I wanted to lock the trailer to my vehicle overnight but was unable to do so based on the design of the locking mechanism and the fact that the chains are easily removed. Can you devise a way that trailers can easily be locked to vehicles so they cannot be stolen during a rental ?Mike W.
Customer did not leave a comment.Brian F.
Customer did not leave a comment.David M.
I think I got too much help at the start. They hitched the trailer to my vehicle. When I returned the trailer, it was too heavy for me to lift by myself. It was after hours but I found someone to help (fortunately).Mike W.
Customer did not leave a comment.Tanya S.
Customer did not leave a comment.Pamela W.
Customer did not leave a comment.James B.
Customer did not leave a comment.Dale H.
Customer did not leave a comment.JEFFREY M.
Customer did not leave a comment.Dan T.
Customer did not leave a comment.Kathryn M.
Customer did not leave a comment.Charles Y.
Customer did not leave a comment.Mark G.
Customer did not leave a comment.Pete P.
Customer did not leave a comment.Andrew T.
Genes Quick Lube was great and made our pickup easy and friendly. We will rent from them again.KELLY W.
Truck had only 5/16 of a tank of gas. I had to gas up even before loading the truck.John O.
Customer did not leave a comment.Shawn C.
Reserving was easy, pickup is a smooth fast process, truck was easy to find with directions given, truck and lot were clean.Harmony F.
Customer did not leave a comment.Will P.
Friendly customer serviceKenn T.
Always a great experience- can't see improving much.David J.
Don't change a thing! Excellent staff at this location, made it a very enjoyable experience. I'll use this location as my first choice from now on. :)Michael J.
Customer did not leave a comment.phillip D.
Uhaul needs to better inspect vehicles. I had a concern with the windshield weather stripping while on the highwayAnthony T.
Customer did not leave a comment.Loren G.
Customer did not leave a comment.phillip D.
Don't do anything!!Kaesontae B.
Their computer shows they have extra blankets, but they don't so I had to go to another location to rent more blankets.Louise S.
Customer did not leave a comment.Daniel M.
Customer did not leave a comment.Linda B.
Customer did not leave a comment.Mark M.
Customer did not leave a comment.Rutherford R.
Do the actual check to the uhaul trucks before sending them with another customer. We had to drive an hour and a half to pick up the uhaul truck. It was making loud sounds under the hood so my husband checked oil. IT WAS 3 QUARTS LOW!!!! I know there is a checklist to do upon checking in a uhaul, I USED TO WORK FOR THEM. Why be lazy when it comes to maintaining the equipment???Carrie E.
The cabin and storage ara were very dirty. I had to clean the cabin and sweep out all the debris in the storage ara before i loaded the unit.eric P.
Thank you for making this an enjoyable experience. The staff was so nice and helpful. I would definitely recommend and use again.PAULA J.
They were very nice and helpful!!Laura H.
Customer did not leave a comment.Mary M.
Customer did not leave a comment.Debbi R.
Customer did not leave a comment.Kelsie D.
A 1 location.Layman M.
Customer did not leave a comment.vickie Y.
Customer did not leave a comment.William A.
Would not give me back my deposit of $100.JANET S.
Customer did not leave a comment.Drew S.
Customer did not leave a comment.Michael H.
Personnel was very friendly and helpful and asked how the trip went with the rental and if everything went well.Blanca V.