Customer Reviews for Quinn Hardware
(U-Haul Neighborhood Dealer)

180 reviews

321 State Ave   Hampton, IL 61256
(On Rt 84)

(309) 755-1192

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: 10 am - 4 pm

Services at this Location:

Contact Us

(309) 755-1192

321 State Ave
Hampton, IL 61256
(On Rt 84)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: 10 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Very easy drop off and employee was quick and very pleasant

kenneth O. 
Rating:
4.0

Customer did not leave a comment.

ROBERT N. 
Rating:
4.0

Customer did not leave a comment.

Mark R. 
Rating:
4.0

Customer did not leave a comment.

Larry F. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

The truck cab smelled like someone smoked in it. Also the trailerchains that attached to the back tire wheels liked to come loose.

DAVID G. 
Rating:
4.0

everything was great on the checkout side

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
3.0

It's a hardware store but it's very convenient location wise.

James O. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Easy drop off and quick service completion.

ROLAND B. 
Rating:
5.0

Customer did not leave a comment.

Ian B. 
Rating:
5.0

Amazing customer service

Beth T. 
Rating:
4.0

Customer did not leave a comment.

Alain B. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
4.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Jan G. 
Rating:
1.0

The woman that checked me out was around 70 years old. She struggled with the computer and fell once while trying to get the trailer hitched. And I had to help her as she wasn't strong enough to put the trailer on the hitch.

David G. 
Rating:
2.0

when we called to verify time/location of pick-up the women that answered was VERY rude. service with pick-up was exceptionally slow. found out after we left with the truck the existing windshield wipers were shredded and had to make a trip to another location to obtain AND had to install ourselves. Found after we loaded the truck that the lock latch on the back was broken. pick up location was ~30 min away even though we found out later that the one ~ 1 mile away had a 26' truck available.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

Lolita G. 
Rating:
5.0

Customer did not leave a comment.

Shannon S. 
Rating:
1.0

The clerk took over an hour on the phone to take the reservation. Followed by an hour in person picking up the truck. The truck had trash in the box and an unwashed cab. The return took 45 minutes. We will never use that u- haul again.

RODOLFO C. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Warmer weather would have been nice Employees were helpful.

larry G. 
Rating:
5.0

Customer did not leave a comment.

suzette K. 
Rating:
1.0

The staff there had no idea how to be of assistance to me. I had to chat with a representative and join the 24/7 program just to be able to pick up the truck with a prior reservation during business hours. The staff made me feel like I was the problem and did not help at all.

Dylan C. 
Rating:
4.0

Customer did not leave a comment.

Kristine L. 
Rating:
5.0

Customer did not leave a comment.

Brad W. 
Rating:
2.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

very friendly. I always rent here when I need a truck.

Mickey V. 
Rating:
1.0

Choose a different uhaul vendor. Vendor was calling me less than 2 hours after I rented the trailer and stating they had someone else that wanted it, completely unprofessional. I paid for a 6 hour rental (starting at 2pm) and they called me saying it was due back at 5 PM and continued to hassle me about not having it back when they wanted it, not when the rental was up.

kolby T. 
Rating:
4.0

Make the on-line and central dispatch easier to deal with. The people at both the pick-up and drop-off location were great. The other part of the service was lacking.

Dean H. 
Rating:
3.0

Customer did not leave a comment.

Nicholas K. 
Rating:
4.0

Customer did not leave a comment.

Christopher M. 
Rating:
2.0

Their was 4 trash bags left in the back of the uhaul. And the employees could barley do their job and we're super slow. I will definitely find another place the next time I need to rent a truck.

Ashley L. 
Rating:
5.0

Nice truck worked great

kelly M. 
Rating:
5.0

very friendly

Michaela V. 
Rating:
5.0

Very friendly and helpful!!

David P. 
Rating:
3.0

Floor was dusty

tanner A. 
Rating:
5.0

Very nice people. ..

bill C. 
Rating:
4.0

Customer did not leave a comment.

dON S. 
Rating:
5.0

Customer did not leave a comment.

Beth C. 
Rating:
5.0

Customer did not leave a comment.

Cathy M. 
Rating:
1.0

Customer did not leave a comment.

Matt S. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Nothing. Really nice and helpful people. Great experience.

Terrance E. 
Rating:
5.0

Wonderful people to do bussiness with

paul S. 
Rating:
5.0

I didn't know that I needed to contact them directly. Luckily I stopped by 2 days before. This should be more clear.

Jena B. 
Rating:
5.0

Customer did not leave a comment.

Shane W. 
Rating:
5.0

Customer did not leave a comment.

Daniel J. 
Rating:
3.0

my issues were not with Quinn Hardware so much as with Uhaul itself. I made my reservation on line where I purchased boxes. My truck reservation was transferred to Quinn Hardware due to the other place not having a truck the size I needed. The box purchase was not transferred. i spent over an hour trying to get my boxes. I will not be doing buisness with Uhaul again.

Jamie W. 
Rating:
3.0

Very nice people to do business with!!!

joe J. 
Rating:
5.0

Customer did not leave a comment.

Greg B. 
Rating:
2.0

Customer did not leave a comment.

DAVID S. 
Rating:
4.0

Customer did not leave a comment.

Robin D. 
Rating:
3.0

Owner was nice on the phone and willing to let us drop off after hours

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

Marlene B. 
Rating:
5.0

Gas mileage was 5 mpg and trust me I was not speeding! At least gas is cheap these days.

TOM H. 
Rating:
3.0

Customer did not leave a comment.

Jessica C. 
Rating:
5.0

Customer did not leave a comment.

Janis S. 
Rating:
5.0

The individuals helping me were outstanding. That being said, the overall experience was terrible. There was not a truck available for me to pick up. I ended up unloading another families truck in order to have a truck for my move. Could you please have someone from your cooperate office contact me to discuss this further. Thank you -

Jason W. 
Rating:
5.0

Customer did not leave a comment.

Lucille L. 
Rating:
5.0

Not much else it was quick and easy I've rented hear before with the same great service.

joseph T. 
Rating:
5.0

Customer did not leave a comment.

Benjamin A H. 
Rating:
5.0

A very nice location in a small town- very helpful, answered all my questions, and very professional!!

KATHY L. 
Rating:
3.0

Customer did not leave a comment.

Steven S. 
Rating:
3.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Awesome service friendly folks!!

Josh H. 
Rating:
5.0

Customer did not leave a comment.

RON L. 
Rating:
4.0

Customer did not leave a comment.

JOSH N. 
Rating:
3.0

I did the hook up myself, they were busy with other customers, I am capable to do this and work with trailers frequently, but other customers may not hook up correctly.

DAWN B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Staff were friendly and helpful, smooth transaction.

August V. 
Rating:
3.0

Location is convenient for upper Rock Island County in Illinois. Pickup location lacks orderliness and cleanlness

MIKE L. 
Rating:
5.0

Customer did not leave a comment.

JIMMY P. 
Rating:
3.0

Inspect your units more fully. The trailer's lights did not work. They did not have another acceptable trailer to rent me. They called UHaul and were told there was one at a nearby location. We went to that location and the trailer was not there. I had to cancel my trip that evening after lots of waiting. The people at my original location were able to find a trailer for me and had it ready to go the next morning, which I appreciated.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Tanya H. 
Rating:
4.0

The folks at Quinn's Hardware in Hampton IL made our one-day rental of a 15' foot truck painless. Appreciate being able to pick up the vehicle at 8am....that helps tremendously when you have a whole day of moving ahead of you. While the location is a bit congested due to the lack of available land, it still worked. We like to support local small-town businesses and were glad to have found Quinn Hardware one of those places.

Robert E. 
Rating:
3.0

Very little equipment available at this location. Lady was very helpful in correcting paper work problem during turn in.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

gene P. 
Rating:
3.0

Customer did not leave a comment.

AMANDA C. 
Rating:
4.0

Customer did not leave a comment.

DANIEL F. 
Rating:
5.0

The people were very helpful explaining the rental process. They did the paperwork efficiently.

MICKEY V. 
Rating:
4.0

Customer did not leave a comment.

DEBORAH D. 
Rating:
5.0

Customer did not leave a comment.

CHAD H. 
Rating:
1.0

They should of had me check it out before I left the lot, I wouldn't of accepted it in the condition it was I was moving new leather furniture not pleased with over all experience. I always thought uhaul was a reputable company. Very disappointed.

Sharon S. 
Rating:
2.0

Customer did not leave a comment.

BRIAN M. 
Rating:
4.0

Customer did not leave a comment.

MATT D. 
Rating:
4.0

Customer did not leave a comment.

GARY U. 
Rating:
2.0

I had to park the trailer myself and uncouple it as well.

LARRY L. 
Rating:
5.0

Customer did not leave a comment.

ROBIN M. 
Rating:
4.0

Customer did not leave a comment.

RON W. 
Rating:
5.0

Customer did not leave a comment.

Connie S. 
Rating:
3.0

Customer did not leave a comment.

DANIEL C. 
Rating:
3.0

Customer did not leave a comment.

Beverly P. 
Rating:
3.0

The trailer dolly was not correct for my vehicle and did not have a functioning taillight at time of rental. the tie downs for the tires kept falling off. I was fortunate to make it to another dealer in Des Moines who confirmed my feeling that it was unsafe and swapped it for an auto trailer. With all that being said the employees were nice and I appreciate the fact they stayed a little late to get me in. They also helped load my trailer into the truck as I could not do it myself.

BOB W. 
Rating:
4.0

Customer did not leave a comment.

E. RONALD L. 
Rating:
3.0

Customer did not leave a comment.

GARY W. 
Rating:
4.0

Customer did not leave a comment.

NANCY A. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH D. 
No reviews have been submitted for this location.

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