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Neomi ACustomer Reviews for U-Haul at Spruce Hills
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing I can think of.
Michael KI don't want to get personal but the gentleman who hooked up the trailer could have been a bit more enthusiastic. Also, I carry various hitch inserts one inch drop 4 in drop etc. When I got home I noticed the front of the trailer was excessively low and switched from a 4-in drop to a one inch drop receiver. While no big deal, I think this should have been pointed out to me at the time of pickup.
Jay KI rented the trailer for 3 Days and was charged three days
shawn bYoung man who helped me was excellent.
Andrew TStaff more then 1 person
Jeffrey WAwesome people - great service.
Ben CAwesome service!
Mark SHire more help. The nice gentleman who helped us with our rental was working alone on a saturday morning and swamped with work and customers.
Tom CTried calling 6 times to no avail. I don’t want to be transferred to a Call Center.
Randall CManager at this facility was friendly, helpful and very competent. Process of ordering getting appointment and installation was smooth. Like text messages. Great job.
Diana BThe only Uhaul location I will use. Tamara is a true asset to your company. It was an emergency and everyone made it so easy and stress free it was amazing. Keep up the good work! And give that lady a raise, she's worth it! Mary Rockwell
Mary RMore 10 trucks
Carol MI've rented a few Uhaul's from this location and eat time the process has been fast, easy and hassle free. Even the time where I arrived over a hour early from my trip, they accommodated me.
Michael ROne person handled a very large crowd of customers. She did great! No complaints about being short handed and very professional.
PETER BThe man who took care of us seemed very unsure every step of the way. We specifically asked for a one-way trip, going as far as changing our miles and time to accommodate this. We specifically talked about and asked for the closest Cedar Rapids uHaul, when we unloaded and were ready to return, we noticed he had booked us for a round trip.Thid made my three hour drive into a six hour one, wasting my entire day. I don't understand why it's impossible to simply change the location of dropoff. I will be telling everyone I know to never come to this location
jerrad gSee above comment.
Kristen Lit went smoothly, the truck worked fine. only complaint is that he indicated the gas guage was higher than it actually was, so i had to pay extra in gas to not get fined. maybe i could have gone back and showed him, but moving day was so hectic I didn't have the bandwidth for that, and it just felt shady and frustrating.
Kyle RThe gas was below full when we picked the truck up so we had to fill it up when bringing it back. Also, renting the furniture blankets for 10$ is a rip off. I thought they were bought...not returning them costs 96$?! Such a needlessly stressful experience and won't be using uhaul again for my upcoming move. Half the employees couldn't help when we returned those stupid blankets and came came out of pocket for someone else not filling the tank before us. Didn't even get a credit as a oops we didn't make sure the tank was full. Not worth the bother of renting from here.
Courtney BI appreciate the good service. I would have liked to have seen that the previous user of the van we rented had taken the time to have swept it out. But the convenience, the price, and the service are always positives with U Haul. Thanks.
Glenn KI reserved a pickup truck but at last minute was called to tell me that it wasn't available. Was disappointed to be put in a van.
Debbie YGreat customer service
STEPHEN BI stropped in and made my reservation a few days earlier. The guy reserved the wrong truck even after I corrected him. The parking lot was iced over and nobody was interested in salting it. It was the extremely slick wet clear ice that you can't stand up on. I waited far to long to be waited on when I arrived. I chatted with other people in line, one who was renting everyday because his work truck had an insurance claim. He said it was the same deal everyday. Either speed up the process or get more employees.
JOHN D9am reservation, they USED TO have the rental trucks in cold weather, started and warming up…..NOPE, and it was -5°, WTH? First truck had to be put in the garage, it wouldn’t stay running…….it would have if the employees had it warming up. That is why I reserved 9am, not just as they open. This isn’t my first rodeo 2nd vehicle stuck in a drift Got to our house, loaded and truck is DEAD. Keys on the dash, so I know it wasn’t left on, called them, instructed to call UHaul Assistance…….YOU call em…..WHO’s PAYIN WHO?? I had to jump it Transmission went south on it Had to call UHaul Assistance again, this time I had to abandon the PoS It had to be towed I cannot have faith in UHaul anymore
Don GIn extreme weather this location was excellant
Joe VNothing to add.
Frank YThe assistant manager is rude, unwelcoming and should consider other options for employment handing out keys at U-Haul is so miserable for her
CODY FIn and out in no time to rent. Quick with the return
Craig MThe three staff members that were there were all friendly and helpful. Tamara was especially impressive. She was polite, professional, and made the drop off experience better.
Jarred CYour representatives in person and on phone were fabulous to work with. I believe they were sisters and they had everything in order and made our experience so easy!!!
angela gThe man behind the counter hassled us about it being the wrong drop off location even though we were told we could drop it anywhere. Claimed we would be charged for it.
Lisa BGreat staff in and out in no time
Robert WTamara was awesome and accommodating
matthew pThey were very helpful and friendly
Deirdre LI have rented from this location Spruce Hills Drive - Bettendorf, IA several times and I would highly recommend this location for truck rentals
Rick BI would say double check the trucks after drop off.
Marshano RStaff greeted me upon arrival. Checked me out promptly and I was on my way.
David NIt was so simple and smooth I'm actually mindblown
Samule FI appreciate the attention given to me by two different employees. I thought the price of the rental was very reasonable and I was impressed with the quality of the van. Thanks!
Glenn KCheck transmission fluid. Seem a little slow shifting in 2nd & 3rd gear.
Michael SI was cheated out my deposit
Delilah GEmployees were great, very helpful, and super accommodating (I realized I forgot to do something after I checked in, but needed to do before taking trailer). Would use again.
Shawn CWorked as expected. Ride could have been quieter and smoother. USB ports on the dash would have been nice.
Dee AThe truck I rented was visibly dirty and reeked of air freshener in an attempt to cover up the cigarette and marijuana odor. I had to drive with the windows down even though it was cold outside.
susan sReturning the truck was difficult & app didn't work on my phone. Had to use a different phone.
Kelly MHad trouble locating drop off u haul in Bolingbrook.
james GRebbeca, Was fantastic to work with. I will be renting there again.
Kevin MI have used this location many times. They’re always professional and courteous and help getting things set up for you to get your stuff done. Excellent store.
Gary NHelpful, friendly and fast service. Thank you!!
carol mThe only uhaul location in the quad cities I'll use.
Zachary CNA
Ashar K