Customer Reviews for Qwik Pack & Ship

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Qwik Pack & Ship

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Lonny F.
Rating:

service was perfect. On time ,ready and very professional Very satisfied

kyle A.
Rating:

Why was I charged for $33.66 for milage when I only used 34 miles. I would understand if I went 33 miles over the initial 25 miles but I did not. The contract clearly states 25 miles free and anything over is $0.99 per mile. Please explain why I was charged so much for 9 miles over the initial 25 miles.

george K.
Rating:

Truck was old. got 4 miles to the gallon. That was disappointing. used 8 gallons of fuel and only drove 32 mils.

Corey B.
Rating:

Customer did not leave a comment.

Joe M.
Rating:

Customer did not leave a comment.

gerardo C.
Rating:

Customer did not leave a comment.

Robert S.
Rating:

Customer did not leave a comment.

Cheryl T.
Rating:

Customer did not leave a comment.

Joe V.
Rating:

Customer did not leave a comment.

alan C.
Rating:

Nothing. Thank you Cindi Chea for the GREAT service!!

Ellen H.
Rating:

Very nice people there, quick return, no issues

Michael B.
Rating:

Customer did not leave a comment.

Joe M.
Rating:

This location is outstanding. No improvements needed here!!

Robert K.
Rating:

Sales representative was great!

Scott D.
Rating:

Customer did not leave a comment.

jacqueline C.
Rating:

Nice new truck... And great customer service

MARIA C.
Rating:

Customer did not leave a comment.

Anthony S.
Rating:

Customer did not leave a comment.

glenn D.
Rating:

Everyone was awesome

Steven G.
Rating:

Customer did not leave a comment.

Kevin K.
Rating:

Sadly, I had to travel to two different locations that are 30 miles apart to get my equipment. I ordered the equipment two weeks in advance, and was told I would be able to pick them up at that location (less than 5 miles from my home). When I express concerns to the Glassboro, NJ location, I was simply told "it says we don't guarantee pick up locations". U-Haul can do much better with customer service as that was a rude response, and customers should be able to pick up their equipment at the reservation location.

Leonard C.
Rating:

Customer did not leave a comment.

Robert H.
Rating:

Customer did not leave a comment.

Carlo N.
Rating:

Very nice people at the store

Robert C.
Rating:

Customer did not leave a comment.

Lori W.
Rating:

Computer programs were malfunctioning. It took 1/2 hour to get the keys. Please know that I had completed the information on my home computer the day before. I returned the vehicle around noon on 7/9/2020 and have not received my receipt as of 9:57am on 7/10/2020.

Jose G.
Rating:

Customer did not leave a comment.

jules T.
Rating:

Customer did not leave a comment.

leo K.
Rating:

Customer did not leave a comment.

david M.
Rating:

Customer did not leave a comment.

raymond O.
Rating:

Customer did not leave a comment.

Ken B.
Rating:

Pick up location and personnel were excellent! The U Haul.com site did not work correctly when I tried to pick up the truck keys via the drop box. After I logged into my account, the website would fail when I tried to on-line check in.

NICOLE M.
Rating:

The "contactless online" check in was a huge waste of time and completely inconvenient. I had to go in and wait like normal anyway after it taking 20 min to do outside. The wrong numbered truck was coming up at first.

MICHAEL A.
Rating:

A pleasure doing business!

Eric J.
Rating:

Customer did not leave a comment.

Brian B.
Rating:

Customer did not leave a comment.

Keisha R.
Rating:

Customer did not leave a comment.

Celeste L.
Rating:

Very nice to work with, clean facility and was in and out quickly.

Samuel Z.
Rating:

Actually when I placed this reservation on-line, I had chosen a return location (Morton Electric Motors ), however, this information was not available to the location where we picked it up.

vanessa O.
Rating:

Customer did not leave a comment.

Nicole D.
Rating:

Customer did not leave a comment.

ben C.
Rating:

excellent service.

christ M.
Rating:

Such an amazing experience. So helpful and exactly what we needed.

Justin B.
Rating:

Closed when i got there.

Nicole D.
Rating:

Very quick & efficient service! Great inventory too!

Frank M.
Rating:

Customer did not leave a comment.

Janice M.
Rating:

Drop off after hours.

Edward Y.
Rating:

Customer did not leave a comment.

barbara P.
Rating:

Customer did not leave a comment.

ron M.
Rating:

Very efficient and friendly personal made the rental of the equipment very easy and hassle free. The attendant Cindi is a role model for U-haul.

Fleurdelis V.
Rating:

You guys are awesome, no complaints!!i was very satisfied with the service!??

amanda M.
Rating:

The alignment on the steering wheel was messed up, and was charged $10 extra, with extra fees that I was not notified of.

George P.
Rating:

Cindy is wonderful, very helpful. Would definitely use again.

GEORGE F.
Rating:

Customer did not leave a comment.

Douglas S.
Rating:

Customer did not leave a comment.

Kris R.
Rating:

Customer did not leave a comment.

edward G.
Rating:

Nothing everything was just fine

AnnaMarie M.
Rating:

Customer did not leave a comment.

Steven C.
Rating:

Great operation. Was open early!

Cherish J.
Rating:

Fast and quick ! Really on the ball !

Joe M.
Rating:

Cindi is the best. Customer friendly and a pleasure to do business with!!

Karol K.
Rating:

Customer did not leave a comment.

jason I.
Rating:

Trying to match the right gas amount on return is very difficult. In my case I ended up spending more than I had too trying to guess how much I used. I suggest having ownership fill up the tank after every use and not put the burden on the customer to match non full tanks.

Mike A.
Rating:

Customer did not leave a comment.

Joe M.
Rating:

Cindy, the manager at this location is simply amazing. Outstanding customer service

Suzette W.
Rating:

Customer did not leave a comment.

CLINT W.
Rating:

Always a pleasure doing business with the representatives at this location. Thank you very much for your all your assistance throughout our move!

Francis W.
Rating:

Customer did not leave a comment.

priscilla V.
Rating:

Make sure key is readily available at the pickup location if not meeting someone there in person.

Kim L.
Rating:

Everything was good

CLINT W.
Rating:

Always a pleasant experience coming to this location. Very polite customer! Thank you!

lynne D.
Rating:

The people I dealt with at this location were fabulous! Very n ice, very attentive to detail and just so friendly! I will rent form this location whenever I can! Thank you!

lisa A.
Rating:

Cindy was very personable and nice. Would definitely recommend. Made the process very easy.

Kegan D.
Rating:

Customer did not leave a comment.

Thomas R.
Rating:

No issues upon return

Steven W.
Rating:

Customer did not leave a comment.

gary S.
Rating:

Customer did not leave a comment.

john R.
Rating:

Customer did not leave a comment.

Deurward C.
Rating:

Great!

Connor L.
Rating:

Customer did not leave a comment.

Richard C.
Rating:

Customer did not leave a comment.

Felicia T.
Rating:

Customer did not leave a comment.

Jeff B.
Rating:

Customer did not leave a comment.

Shanika S.
Rating:

Customer did not leave a comment.

TIMothy V.
Rating:

My trip picking up and returning went very well. The clerk that help me was very helpful and made me feel at ease with the transaction. Good job dude!

Jacob F.
Rating:

Excellent vehicle and customer service. Went above and beyond. Thank you!

frederick B.
Rating:

AOK

jim A.
Rating:

From discussing the reservation, to picking up the truck and returning it, everything was perfect. The agent was pleasant, efficient and knowledgeable! Enjoyed doing best at this location and highly recommend it!

Lawrence C.
Rating:

Customer did not leave a comment.

ROBERTO R.
Rating:

This lady name Sandy charged me an extra $10 because she said the back of the truck was dirty, she took no photos and has zero proof so now I have to take her word for it. I turned that truck in the same way I got it.

Jason M.
Rating:

I have rented uhaul many of times. This was the first time using the 24/7 service where the place was closed and all was through the phone and lock boxes. It would be so bad if they didn't make you take all of these pictures. That's just me though. I rather have the attendant there. My issue though was with the fact that the system offers you hand trucks, Dolly's, etc. charges you for them, and then you find out none are available with this service. If that was the case, shouldn't you take the option of ordering and paying for those items off? I called as I wouldn't have a need for the truck if I didn't have those items, they told me they would take those items off but I was stuck with the truck since it's considered dispatched even though I was in the parking lot. How would I know those items weren't available prior to? Then I get my bill, and it is still all on there.

George M.
Rating:

They were closed due to being on vacation so there was no personal to deal with. Key drop at rear of strip plaza. Just parked the truck next to others. No instructions on where to leave the truck so hope it gets checked in.

Christopher M.
Rating:

I did not like the 24/7 ride share future. I much rather have dealt with a person.

Joe M.
Rating:

Outstanding service!!

Joe M.
Rating:

I have rented many trucks before but this transaction was pretty amazing. Out of the door in less than five minutes with the vehicle. Plus the truck was super clean, I thought it was a brand new truck and then I noticed it had 28K miles....WOW

Barry B.
Rating:

The store associate was excellent and should be an example for others to follow

Robert J S.
Rating:

The folks there represented UHAUL very well and I wouldn't hesitate to use that location again and would readily recommend it to all.

Jeffrey C.
Rating:

Customer did not leave a comment.

Cindy E.
Rating:

The person I made the reservation with was great! Her name was Cindi,

Vincent P.
Rating:

Called to tell I was dropping off truck. When I arrived their sign said "OPEN" but no one was there. This store is in a shopping center. I had to drive around back to locate key drop off.

No reviews have been submitted for this location.

Back
To Top