Customer did not leave a comment.Alyssa C.
Customer Reviews for Qwik Pack & Ship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Michael M.
The drop off location was in strip mall. It was difficult to find a spot to park the truck so I parked behind the strip mall and walk around to front to drop of the keys.Shane M.
Customer did not leave a comment.Jairo C.
It was a perfect experience and the agent was very nice and helpfulJohn M.
Customer did not leave a comment.Silvio M.
Customer did not leave a comment.Ernest B.
Customer did not leave a comment.Joe P.
Called customer service to let them know the truck said gas tank was full and it was less than 3/4. Before I returned it filled the gas tank up to more than was in it. Then the next day I got charged $25 additional for â€œnot filling up the tankâ€. I called back in just to get reimbursed for the additional $25 that was charged not all the inconvenience that I was put through leading up to the move and the customer service rep told me I was lying and hung up on me. Worst customer service I've ever experienced from everyone of the people I talked to on the phone. Definitely won't recommend to anyoneShane I.
Customer did not leave a comment.Benjamin D.
Customer did not leave a comment.Justin A.
Customer did not leave a comment.BRUCE M.
The proprietor is a joy to work with. Have been there twice and her service and attitude are excellent.Joe P.
Customer did not leave a comment.rodrigo H.
Originally I was given a BP on RT 72 in manahawkin NJ 08050 to return. When I got there they told me they don't take them and I had to take it somewhere else. They gave me no direction. I called another local uhaul dealer and then called qwik and they were able to switch. Just confused of why a location is listed if they aren't active.Christina E.
The sales rep at the counter could not have been any nicer - she was a pleasure to deal with and I am very pleased with the whole experience!Patrick C.
Customer did not leave a comment.Darren S.
Friendly customer service and very convenient. They made the process very easy!Casey C.
My pickup time was 6pm and the store closed at 5pm. No one told me. Couldn't get the truck until the next day. Thankfully it all worked out.CAROLINE P.
Everything was set up when we got there, and we had excellent service. The only thing I would change is that one of the agents should do a walk thru WITH YOU after you return the truck so that any issues can be addressed at the time. Fortunately nothing was amiss, but I would have gladly waited to make sure we were both on the same page before leaving the facility.Richard W.
Customer did not leave a comment.Mary-Ann W.
Customer did not leave a comment.Melanie L.
service was perfect. On time ,ready and very professional Very satisfiedLonny F.
Why was I charged for $33.66 for milage when I only used 34 miles. I would understand if I went 33 miles over the initial 25 miles but I did not. The contract clearly states 25 miles free and anything over is $0.99 per mile. Please explain why I was charged so much for 9 miles over the initial 25 miles.kyle A.
Truck was old. got 4 miles to the gallon. That was disappointing. used 8 gallons of fuel and only drove 32 mils.george K.
Customer did not leave a comment.Corey B.
Customer did not leave a comment.Joe M.
Customer did not leave a comment.gerardo C.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Cheryl T.
Customer did not leave a comment.Joe V.
Nothing. Thank you Cindi Chea for the GREAT service!!alan C.
Very nice people there, quick return, no issuesEllen H.
Customer did not leave a comment.Michael B.
This location is outstanding. No improvements needed here!!Joe M.
Sales representative was great!Robert K.
Customer did not leave a comment.Scott D.
Nice new truck... And great customer servicejacqueline C.
Customer did not leave a comment.MARIA C.
Customer did not leave a comment.Anthony S.
Everyone was awesomeglenn D.
Customer did not leave a comment.Steven G.
Sadly, I had to travel to two different locations that are 30 miles apart to get my equipment. I ordered the equipment two weeks in advance, and was told I would be able to pick them up at that location (less than 5 miles from my home). When I express concerns to the Glassboro, NJ location, I was simply told "it says we don't guarantee pick up locations". U-Haul can do much better with customer service as that was a rude response, and customers should be able to pick up their equipment at the reservation location.Kevin K.
Customer did not leave a comment.Leonard C.
Customer did not leave a comment.Robert H.
Very nice people at the storeCarlo N.
Customer did not leave a comment.Robert C.
Computer programs were malfunctioning. It took 1/2 hour to get the keys. Please know that I had completed the information on my home computer the day before. I returned the vehicle around noon on 7/9/2020 and have not received my receipt as of 9:57am on 7/10/2020.Lori W.
Customer did not leave a comment.Jose G.
Customer did not leave a comment.jules T.
Customer did not leave a comment.leo K.
Customer did not leave a comment.david M.
Customer did not leave a comment.raymond O.
Pick up location and personnel were excellent! The U Haul.com site did not work correctly when I tried to pick up the truck keys via the drop box. After I logged into my account, the website would fail when I tried to on-line check in.Ken B.
The "contactless online" check in was a huge waste of time and completely inconvenient. I had to go in and wait like normal anyway after it taking 20 min to do outside. The wrong numbered truck was coming up at first.NICOLE M.
A pleasure doing business!MICHAEL A.
Customer did not leave a comment.Eric J.
Customer did not leave a comment.Brian B.
Customer did not leave a comment.Keisha R.
Very nice to work with, clean facility and was in and out quickly.Celeste L.
Actually when I placed this reservation on-line, I had chosen a return location (Morton Electric Motors ), however, this information was not available to the location where we picked it up.Samuel Z.
Customer did not leave a comment.vanessa O.
Customer did not leave a comment.Nicole D.
excellent service.ben C.
Such an amazing experience. So helpful and exactly what we needed.christ M.
Closed when i got there.Justin B.
Very quick & efficient service! Great inventory too!Nicole D.
Customer did not leave a comment.Frank M.
Drop off after hours.Janice M.
Customer did not leave a comment.Edward Y.
Customer did not leave a comment.barbara P.
Very efficient and friendly personal made the rental of the equipment very easy and hassle free. The attendant Cindi is a role model for U-haul.ron M.
You guys are awesome, no complaints!!i was very satisfied with the service!??Fleurdelis V.
The alignment on the steering wheel was messed up, and was charged $10 extra, with extra fees that I was not notified of.amanda M.
Cindy is wonderful, very helpful. Would definitely use again.George P.
Customer did not leave a comment.GEORGE F.
Customer did not leave a comment.Douglas S.
Customer did not leave a comment.Kris R.
Nothing everything was just fineedward G.
Customer did not leave a comment.AnnaMarie M.
Great operation. Was open early!Steven C.
Fast and quick ! Really on the ball !Cherish J.
Cindi is the best. Customer friendly and a pleasure to do business with!!Joe M.
Customer did not leave a comment.Karol K.
Trying to match the right gas amount on return is very difficult. In my case I ended up spending more than I had too trying to guess how much I used. I suggest having ownership fill up the tank after every use and not put the burden on the customer to match non full tanks.jason I.
Customer did not leave a comment.Mike A.
Cindy, the manager at this location is simply amazing. Outstanding customer serviceJoe M.
Customer did not leave a comment.Suzette W.
Always a pleasure doing business with the representatives at this location. Thank you very much for your all your assistance throughout our move!CLINT W.
Customer did not leave a comment.Francis W.
Make sure key is readily available at the pickup location if not meeting someone there in person.priscilla V.
Everything was goodKim L.
Always a pleasant experience coming to this location. Very polite customer! Thank you!CLINT W.
The people I dealt with at this location were fabulous! Very n ice, very attentive to detail and just so friendly! I will rent form this location whenever I can! Thank you!lynne D.
Cindy was very personable and nice. Would definitely recommend. Made the process very easy.lisa A.
Customer did not leave a comment.Kegan D.
No issues upon returnThomas R.
Customer did not leave a comment.Steven W.
Customer did not leave a comment.gary S.
Customer did not leave a comment.john R.