Customer Reviews for RV Rentals of Tampa Bay
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of RV Rentals of Tampa Bay
Howard B. on
Personnel were very friendly and helpful.
Fernando C. on
Excellent service. Very friendly
Kristen M. on
This location was not open. I followed the after hour instructions to check the vehicle back in, taking the photos and submitting them as instructed. I received a call two days later telling me that my vehicle hadn't been returned, which was very concerning seeing that I followed the instructions given by UHAUL exactly as they were given. I explained this to the person who called, and I never received any follow up. This morning I did receive a copy of the final contract in my email, so I am assuming this was resolved, but this did cause a lot of concern.
Mark C. on
Bonita was very personable and great to rent from. Will rent there again.
Rian F. on
we had issue with fuel charge on a truck not operating.... location is good tho
Ryan K. on
Not a thing, everything was great. The trailer was in great shape, the staff was incredibly helpful with attaching the trailer and showing how it works.
Steven T. on
The person that I turned my dolly in to was awesome. Very friendly and pleasant to talk to.
billy C. on
Dont ever ho to ybor location an rent from kevin gray.. He is a bad manager and has 0 skills at customer service.. 0 000000
Denis L. on
It was quite small and crowded but the staff was outstanding
HOWARD B. on
Service Representative was very kind and helpful.
Darrin T. on
Very happy with the service, much better than when I used U-Haul back in 91.
Eric N. on
Service was excellent, staff was knowledgeable.
sid V. on
It was a pleasure to work with this fine team to get my car trailer. Thanks
MITCHEL P. on
I DROPPED OFF AFTER HOURS BUT LOOKED LIKE A NICE PLACE...THEY CHECKED TRUCK IN NEXT DAY WITH NO ISSUES
Edward A. on
The staff was friendly and the check in process was quick. I would definitely go out of my way to rent from this location in the future.
Brad H. on
I was overcharged!
Karen D. on
Aisha and Mike were exceptionally great. They both went above and beyond
Randy D. on
First Class and very Professional. Alisha and gentleman helping her were very helpful, both having a great attitude. Would highly recommend renting from RV Rentals Of Tampa Bay.
Charles R. on
Customer service was excellent. Thanks
James M. on
Lack of available trucks at time of reservation was an issue but it got resolved about 30 minutes later. otherwise fine.
TODD R. on
This location is fine. It's not what I requested, but it's OK. My online reservation was made at a location closest to the airport. 1 day before my departure from PHL the location was moved twice. I had no idea where to pick up the truck. I had to call to confirm where I was going to pick up the truck. The final location ended up being farthest from the airport. A longer and more expensive taxi ride. I reserved packing boxes and tape which this location did not have. Not to sure I will use UHaul again, at least not in Florida.
Philip W. on
The front was out if alignment and the tires were wearing unevenly.
nakesha N. on
I only spoke to them over the phone
jaimie M. on
The attendant Ms. Bonita was very helpfull,expedint and was able to meet my needs with grace and ease.
michael B. on
All of the employees were/are friendly and courteous. The best experience I have ever had at an uhaul.
Travis Y. on
Maintain the excellent customer service I received from all staff members I encountered. Was a very pleasant experience.
GEORGE P. on
Personnel were great and very helpful
JOHN H. on
Great customer service!
ANDRES A. on
Nothing Just Nothing Everything exelent. Thank you.
BRIAN C. on
This trailer had what I would call a noisy wheel bearing. It was not noisy when I pulled it empty but was once it was loaded. It did not cause us any trouble in the 1500 miles we towed it and the wheels never showed any signs of heat. My be nothing. Brian
Lawrence H. on
The staff was about to close but were more concerned about if I had any problems than trying to get out
Daniel M. on
Amazing staff and equipment in comparison to the one picked up in NJ is much superior.
Phillip H. on
We ordered the large truck took it back an hour later because it was too big to drive need to get a smaller one and they charged us $65.00!
Ayrica H. on
Very Good Customer service and process to get rental did not take long.
Daisy S. on
You don't need to change anything. Everything was excellent.
Robert M. on
Nice to be able to drop off the trailer at our destination.
Jack S. on
Nothing The staff at this location was pleasant, extremely polite and went out their way. I would highly recommended this location.
mark N. on
This location was great , although my experience here was very poor , already had a truck reserved at another location had to call and add a car trailer because our vehicle broke down , something about a split reservation ,the main system would not process our order,this took over an hour to get done with personnel on phone with main office , some sort of glitch in the program. I sincerely hope u haul can improve this For all who need to do this in the future!!!
Susan P. on
Great customer service at pick up location
Anthony B. on
Awesome service!
Norberto B. on
Outstanding staff at both locations!
Jessica M. on
I was charged twice for my rental and now have to wait two months to receive the funds back in my account I am highly upset and will never rent from uhaul again!!
kathryn V. on
Keep Bonita MartÃnez as part of your staff. She is an asset. ??????????
ANUP S. on
UHAL Sign
MICHAEL E. on
Bonita on Florida ave was great!
Erica D. on
The representative called me on Monday and devised that I I returned the truck on Empty and went over my miles. When I return the truck I put it on 1/4 of a tank of fuel and only used 23.6 miles of my 30. She stated I used 73 miles??. When I 1st walked in I did not feel comfortable. Will not be paying the extra $75. Will be contacting my credit card company to dispute anything extra over what I agreed to
Lori M. on
I logged on to my account to check out the truck via my cell phone and everything when smoothly until I was instructed to retrieve my key from inside the U-Haul representative. When I went in to get the key, the woman said she had to do what had already been done. She was rude and spoke to me like I was a child. I told her that I understood English and that I had already gone through the entire process. She would not give me the key and attempted to process my rental. However, much to her dismay, the system would not take my reservation because it had already been processed. She called customer service to get help and that is where she learned that she could not process my reservation because it was already processed. The whole point of checking out the rental was to "avoid lines". She never apologized for any inconvenience. She was very unfriendly.
MARK E. on
We made our reservation on line. We received a confirmation and an address on Columbus in Tampa as the pick-up site. We arrived to pick-up the truck and were told we had to actually pick the truck up at another location. We were told someone was suppose to call us ahead of time and give us that location. Thank goodness the site for pick up was just a few blocks away on South Florida. Service at that location was great. No complaints from that point forward.