Customer did not leave a comment.Zainab O.
Customer Reviews for Rachels Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The contactless pickup was a hassle. I kept needing to provide different people to verify my identity.Edward w G.
Customer did not leave a comment.NATHANIEL P.
Need available truck size in every contract stores.Maria M.
I got a 15 foot $29 truck and was completely overcharged I didn't add the insurance or any extras and my bill came to $165. Calling U-Haul to complain and to get these charges reamed.william B.
Horrible...it sucks bad too expensive for alittle time.Brian R.
Stop charging so dam much Me personaly i think the trucks are rigged i don't think ill be renting another one from anywhere when u driving it seems like it's pulling the mileage $270.00 and some changeRicky R.
Park the trucks in front of the store and not on small street behind the store. Make sure the truck is clean and no one is living in the back of the street.Russell B.
Ensure that previous equipment owners do not leave locks on the truck. I was unable to get in.andrea R.
Location was nice, owner was nice but I was OVERCHARGED for time I had truck and mileage used. Someone failed to enter my return properly and I guess I'm being charged for someone else's use as well.Sharon P.
I had my pickup location changed two days before my move when I had booked the truck nearly two weeks prior. Not thrilled that I had to drive 60 miles round trip to pick up my truck vs the 10 I should've.Thomas L.
Reserved equipment in Deptford NJ and was sent to Pennsville NJ to pick it up (32 miles away) ; I wasn't given any notification that was the location till I arrived at Deptford location and was told there . My pick up time was 5pm at 5:06pm I received text to pick up truck in Pennsville. Person at Pennsville location didn't offer any refund only told me to talk to drop off location. Drop off location was very helpful , told me I would get $50 credit .michael I.
I can't think of anything to improve. I just wanted to thank you for having this truck so close to my home in Pennsville. :)Natalie W.
Customer did not leave a comment.Kristin L.
Customer did not leave a comment.Julian H.
Scheduled the truck 11-3. When I arrived no one there could give me a key Waited til 11:45 still no key so I told them I would return at 3 still had to wait 40 mins finally got the key completed my move filled the tank returned the truck by 6:40 the same day Thought all was good til I received a bill for $164 for less then a 4 hour transaction. I've called uhaul and have not gotten any satisfaction. Will never and will not recommendTracy G.
Great customer serviceRobert B.
Customer did not leave a comment.Debra D.
Customer did not leave a comment.Jere G.
Very bad service at this location. You have on your website that appliance dollies are available. In fact they do not have anything available at this site except for trucks. The lady who runs it has no clue what she is doing. I had to wait a half an hour for her. She never told me that the dolly was not available. I was halfway into my move before I realized it was not there. I had to drive all the way back to the location when she finally told me â€œoh I forgot to tell youâ€. The place is a mess.Beth S.
Customer did not leave a comment.JAMIE and JOHN G.
Customer did not leave a comment.Terri P.
Nothing on the location-however the online process is a mess! I ordered a truck and it offered me a better deal with approx. 175 miles free and when I went to check out it was charging for the full miles without taking off the deal!Bruce R.
I have never rented a box truck. It was a fun experienceBonnie B.
I got a truck I didn't pay for.. I asked for 17 feet and got 15... Plus I was charged for a dolly I didn't receive and charged for gas that I didn't use... Not good at allJermaine K.
Customer did not leave a comment.Salvatore F.
Customer did not leave a comment.donna F.
Actually check for the trailer before calling to say it wasn't returned. Other than that it was ok.Rasheid L.
Customer did not leave a comment.Debbie M.
Customer did not leave a comment.ANDREW G.
Truck leaked badly, everything inside was soaked.Paul M.
Customer did not leave a comment.Sean H.
We like the after hours boxeileen B.
Dirty and dumpy. Guy at station was awesome, friendly and helpful.Glenn B.
Customer did not leave a comment.Barbara S.
It is amazing how s $19.95 rental can get to $122. Pay for gas and mileage????Wallace H.
Customer did not leave a comment.sokratis D.
Customer did not leave a comment.Ryan D.
Customer did not leave a comment.Janisha P.
Customer did not leave a comment.irene H.
very easy and accommodatingBrian M.
GoodXIANG DONG S.
Location did not have the truck I had requested. I was never called to rearrange my scheduling. I was not able to complete my move and I had to pay an additional two hours to my moving crew on top of the hundreds of dollars I had already paid only to be told by Uhaul that the movers are a separate entity even though I booked them through their moving platform.Jacquelyn C.
Truck had no gas, charged false fees, very rudePablo M.