Major issues with U-Haul Truck Rental on 9/28/26: 1) I was overcharged compared to the price quoted to me for the truck rental by U-Haul at Rachel’s Market in Pennsville, NJ. 2) the Appliance Dolly that I paid to rent was not in the truck when I picked it up. I had to drive to a different UHAUL location to get it the next day. 3) the U-Haul truck’s gas tank was only 1/8 full of gas with only a 34 mile range when I picked it up. I had to put $150 worth of gas in it to fill it! 4) I returned the truck with a range of 134 miles which was 100 miles more than when I picked it up - this is equal to 10 gallons more gas in the tank then when I picked it up. So U-Haul still owes me $46 dollars for the 10 gallons more of gas that I put in the tank compared to when I picked it up.
Debbie R
Rachels Market
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Pennsville, NJ 08070
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How U-Haul Reviews WorkUpon my return of the Equipment my Card was charged almost an additional $300 unnecessarily. I’d like that Money returned expeditiously. Any Bank fees incurred because off this unauthorized charge will be forwarded to the U-Haul Company. I have a strong suspicion that this is not the first time you all have done something like this. I am just now paying attention. I wonder how many other people you do the same thing to Nationwide. Very disappointing
BOYD BThe constant changing of pick up locations was irritating. I initially booked at this location (Rachel’s) was told they didn’t have the truck and I would have to go to swedesboro (13 miles away) then I called and it was moved to Hook Road in Pennsville and then the day of I got a message that it moved back to Rachael’s. I didn’t see the message and went to the prior place. It was just very unorganized. Not the stores fault but the u haul scheduling
Stephanie KDon’t charge people for an additional day when I dropped the truck off the same day I rented it 😡😡😡😡😡😡😡😡😡
RONALD FUhaul lied to me Uhaul overcharged me illegally Never again will I rent uhaul.
Joann P