Location was a small store so it’s convenient if you need some food for the trip. Truck was clean on the outside but the interior of the back should have been cleaned. If you need a dolly or supplies call ahead because even though the app said they had them l, they did not.
Alejandro P
Rachels Market
(U-Haul Neighborhood Dealer)
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How U-Haul Reviews WorkMajor issues with U-Haul Truck Rental on 9/28/26: 1) I was overcharged compared to the price quoted to me for the truck rental by U-Haul at Rachel’s Market in Pennsville, NJ. 2) the Appliance Dolly that I paid to rent was not in the truck when I picked it up. I had to drive to a different UHAUL location to get it the next day. 3) the U-Haul truck’s gas tank was only 1/8 full of gas with only a 34 mile range when I picked it up. I had to put $150 worth of gas in it to fill it! 4) I returned the truck with a range of 134 miles which was 100 miles more than when I picked it up - this is equal to 10 gallons more gas in the tank then when I picked it up. So U-Haul still owes me $46 dollars for the 10 gallons more of gas that I put in the tank compared to when I picked it up.
Debbie RUpon my return of the Equipment my Card was charged almost an additional $300 unnecessarily. I’d like that Money returned expeditiously. Any Bank fees incurred because off this unauthorized charge will be forwarded to the U-Haul Company. I have a strong suspicion that this is not the first time you all have done something like this. I am just now paying attention. I wonder how many other people you do the same thing to Nationwide. Very disappointing
BOYD BThe constant changing of pick up locations was irritating. I initially booked at this location (Rachel’s) was told they didn’t have the truck and I would have to go to swedesboro (13 miles away) then I called and it was moved to Hook Road in Pennsville and then the day of I got a message that it moved back to Rachael’s. I didn’t see the message and went to the prior place. It was just very unorganized. Not the stores fault but the u haul scheduling
Stephanie KDon’t charge people for an additional day when I dropped the truck off the same day I rented it 😡😡😡😡😡😡😡😡😡
RONALD F