Then blankets we paid to rent were soaking wet and we're not able to use them. They were also very dirty and not cleaned properly. Had several wood chips imbedded in the blankets. The truck itself was not clean and still had bugs on windshield. The worst was that the alignment was severely off on the truck making it very difficult to drive and maintain a lane. This truck should have never been rented to a customer in that condition. The mobile app we used to rent the truck via Uhaul should have been quicker to verify the customer (15 minutes). The first thing it should have you do or warn you of is to take a picture of how much gas is in the truck prior to leaving. Luckily I took one before leaving and filling the truck up. Had to call customer service and send the the picture to not be charged. Not a good experience.Thomas F.
Customer Reviews for Raimer Motors Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Cynthia B.
Service was great!! I've rented uhaul before there service was a 5 star. Answer all my questions. JerryJERRY S.
Couldn't find anyone to direct parking, had to move trailer twice.Nicholas H.
Easy rental, truck was easy to drive, few maintenance issues but otherwise great all around.Christiana L.
very professional personalFrank K.
Customer did not leave a comment.Ann M.
Aside from the dolly's missing from the truck I couldn't be more pleased! Thank youRebecca K.
Customer did not leave a comment.ROBERT T.
Customer did not leave a comment.JOHN C.
Customer did not leave a comment.MICHAEL C.
Customer did not leave a comment.wesley W.
Raimer Motors was great. Easy to get to and lovely woman to deal with.Eric R.
The truck i rented was the best vehicle from U-haul that I have ever rented. It was well maintained and even the air conditioner worked.David S.
Excellent service from the time I called to rent until I returned the unit. Excellent shop, great people, definitely fair and honest.Sylvia Clay S.
Walk-in one of the staff was outside in what look like a personal call. I walked in and the younger lady was on her cellphone with her legs on her desk. I explained to her that I was here to return a truck. She asked to just drop it off on the other desk and that email was on file I will get an email confirmation. The next business day I still didn't have the confirmation. I called to office twice no one answered. Next day, I called corporate. I had to call corporate three time and corporate had to call Raiders 3 times in preset for me to get an email confirmation that the truck was checked in. Horrible experience and waste of my time.EUNICE C.
Customer did not leave a comment.Jaimie P.
Customer did not leave a comment.HERMAN H.
Very friendly and helpful office staff. Also, guiding us by giving us directions for the best shortcuts saving us quite a bit of driving time and fuel too. We will definitely use Raimer Motors U-Haul Truck Rental service again this October when we move our household items out of storage. Thanks, Raimer Motors for being so calming and helpful during such a hectic and stressful day of moving on an extremely humid, hot and rainy day in Southwest Florida.Russell L.
Personnel were very friendly and welcoming. This location will definitely be the location I go to for future needs. A huge difference from the Hartford and West Hartford locations!!!!RICHARD G.
Customer did not leave a comment.Gerald F.
Amazing service from everyone that helperf us with the U Haul experience. Would recommend to anyone needing to rent a UHaulCheryl W.
Customer did not leave a comment.Louis P.
The owners and employees were outstanding they were some of the nicest people I have ever met. I highly recommend using this locationTONY F.
Customer did not leave a comment.Gail F.
Very nice young lady rented the truck to usNelson S.
Customer did not leave a comment.HARVEY D.
Customer did not leave a comment.LUKASZ K.
Friendly and very helpful .robert M.
Customer did not leave a comment.mark G.
experience was greatbeatrice D.
They were having a little problem with the computer system .audeliz S.
the woman that took care of me was very help full. it was an easy process and it was because she explained everything clearly.the drop off went smooth also.Glen S.
Very good service!We are happy.Cyrus M.
Thank you, keep up the good job.Vincent T.
Customer did not leave a comment.DONNA H.
Customer did not leave a comment.Sarah P.
Did to much work to check out and in when I'm paying for U-Haul service. Ordered a dolly and it was not inside the truck. Took to long to on line check in which took away from the time I have to use the equipment to moveERIC W.
Customer did not leave a comment.Donald D.
I am so thankful that Joann took pity on my and allowed me to return the dolly to her. She is what GREAT customer service is all about. I was directed to her location by a gentleman at the Peachland Blvd, Port Charlotte, FL location. His facility is undergoing renovation and he was unable to take the dolly. I had been recommended to his location by the people at the location where I had been on Sunday night. I had a very frustrating return experience. But Joann was so kind and compassionate and even though she was LOADED with returns took the dolly. I thank her so much!Janine S.
It's just a lack of room problem but hey! Better that than to have nothing. I need to get a trailer again in two weeks and it nice to know they have the trailers coming through. It looks a bit cluttered but that's to be expected at times. Five star!!!Jerry W.
Customer did not leave a comment.william F.
Everything was excellent. Very polite and helpful from pickup to drop off. Greatly appreciated.Menterro S.
Customer did not leave a comment.James K.
Customer did not leave a comment.Heather K.
We were forced to return our Uhaul trailer to Reimer's after Guard Space Rental refused to accept it upon return. Although Reimer's had no space for it they called around and tried to find a location where we could return it instead of driving all over town ourselves hoping to find somewhere. They even called Guard Space on our behalf explaining the situation and they again refused it. Finally Reimer's was nice enough to accept the trailer even though they didn't have space. They realized our extreme frustration and went above and beyond to make sure we were treated properly.tom M.
Was a after hours drop off. Dropped truck off Saturday night. Location was closed on Sunday so I knew Uhaul wouldn't get back to me until Monday. Keys and contract left in lockbox and truck was parked securely on property. Recieved call tuesday afternoon if I was planning on returning the truck. Apparently crew at that location did not do a look in the box or property walk through to see if any new vehicles were dropped off.Brett H.
Nothing to improve at this location. Other uhaul locations not so good. Joan was a pleasure. She went above and beyond for me to correct previous poor customer service at another location. I will only contact this location and Joan in the future.AMY S.
Joan was awesome!Jeffery S.
Customer did not leave a comment.brian N.
The staff was very pleasant and helpful. The gentleman who hook the trailer up was also pleasant. I highly recommend this location. It was easy in an easy out.Candace B.
Customer did not leave a comment.John A.
Drop off site was the third site contacted. First which was pre- arranged site, refused to accept one way trailer due to full lot. Then second site contacted by phone would not accept either. Fortunately the third was willing to due the job we required. Not a good way to ensure return business.kerry S.
Customer did not leave a comment.Casey C.
The original place I went to on Peachland Blvd. had 3 weeks to get my trailer and failed to do so. They gave me a lame excuse and then sent me to the location on Tamiami trail. I will never go back to Peachland location ever again even thou its 2 blocks from my office. the Tamiami location was awesome will go theredon S.
Customer did not leave a comment.John B.
Customer did not leave a comment.Mark W.
Customer did not leave a comment.Robert C.
Very easy to work with and personableMark W.
Customer did not leave a comment.NEIL M.
Customer did not leave a comment.Rodney K.
Joan was friendly, professional, and courteous.wendy D.
Customer did not leave a comment.barbara D.
Customer did not leave a comment.Christopher L.
Customer did not leave a comment.John N.
Thank youBETTY G.
Were very helpful with truck and trailer issues that the pick up location hadn't the time to mark with their little black â€œXâ€'s. Highly recommend them.Richard A.
Customer did not leave a comment.MARLENE AND JIM N.
Looked like a closed down car repair lot.thomas G.
Truck had an inch and half play in steering at speed, pulled to the right. Not good for an 8 HR drive. Other than that. All was ok. Personnel were very nice and very helpful.WALTER P.
Customer did not leave a comment.robert W.
The folks on both ends were great. But the truck did not have cruise control and I drove 1200 miles. Bad design on my part but if someone is taking that long of trip it should be automatic you give them a truck with cruise control.jim B.
Customer did not leave a comment.VICKI R.
i could not ask for anything more from these folks they were superHarold N.
Needed a furniture dolly which was not available. Sent to nearby uhaul facility to pick up 2 dollies. No problem.Matthew G.
Excellent and courteous service. Thanks!Aristides R.
Customer did not leave a comment.Cindy H.
Not a thing, everyone was pleasant and very professional and courteous as well. I will be going to this property to rent equipment from now on. Thanks SO Much !!!WILLIAM S.
There is nobody more helpful than the Raiders, especially Joan. Thank you.karl S.
Rep called me at 9am and asked if i was on mg way i responded i was i showed up 20 minutes later and the rep had closed out my account and getting ready to leave and told me she had things to do but hurry and she would rent me another. If i wasnt desperate for a trailer rental i would have left if this is how uhaul operates i will reconsider ever renting from them again. Also i recieved no help in locating the trailer just to look for the number and no help hitching the trailer. I was very disappointed as the rep drove off j was pulling my jack out of my truck to lift the trailer up enough to place on my hitch.jason N.
Jack on trailer. Bad on back to hook and unhookHoward B.
Customer did not leave a comment.Eric A.
Customer did not leave a comment.Judy S.
Joan is fantastic. I have used her location, previously. Once again, very helpful,& courteous to me. Super!Mark E.
Customer did not leave a comment.SEAN S.
Customer did not leave a comment.joan R.
She was very kind and gave us a break for unexpected mileage. Excellent to deal with!!!erik E.
Customer did not leave a comment.Michelle M.
Customer did not leave a comment.james J.
There was no problems at all everything was great.Maurice C.
Air conditioner stopped working within 1/2 hour of trip departure Never worked after thatJames B.
Customer did not leave a comment.BOB T.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.Thomas B.
I'm not happy with the rental charge of $79 on top of mileage and the orimgal rental charge of $39 for the 26 ft truck We went over in mileage by 1 mike and that shouldn't constitute a total charge of $106 I am very unhappy.Amanda F.
Customer did not leave a comment.walter R.
Customer did not leave a comment.frank H.
Customer did not leave a comment.Marty K.
Customer did not leave a comment.oleg G.