One of the break lights was out on the trailer but other than that it was super nice and clean and a great transaction. Will do business again with them
Brandi W.
Customer Reviews for Raindance Gardens
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nice to work with
DAVID B.Waiting on Uhaul customer service response. I contacted them about me being double billed. No response yet.
joseph C.Good job. Fast and easy.
JAMES W.Very easy to find the location. Gentlemen was very friendly and helpful with the pickup and drop off process. Unfortunately due to the hurricane in FL we were not able to move as planned. It was an easy process of dropping back off at this location and changing my reservation type. I greatly appreciate it because it was a lot of stress we had to deal with and that felt like a weight of our shoulders.
Ciera K.Nice guy, excellent services
Paul G.The owners are wonderful, friendly, professional-the best customer service we have ever experienced, and we are a Military family and have moved…a lot. Glad they are in our area!
Rodney D.This location was good. However my original pick up location at 855 Concord pkwy south was a nightmare. I waited in line for over an hour for them to tell me they didn't have a truck for me . Even though I was guaranteed a truck VIA email confirmation. Which then I sat on the phone for 45 minutes dealing with customer service. Luckily they found me a truck (45min away from the original location) ! I had no other option but to drive to pick up the truck. Which was a 20ft not a 10ft. My overall experience wasn't that great to say the least but I assume they did what they had to. I rate uhaul as a whole a 2 out of 10 .
Michael F.Again , they made it easy .
Ronald T.Great customer service. Great equipment. By far the best uhaul experience I have had in a long time.
Gary S.Great service. Great equipment. By far the best uhaul experience i have ever had.
Gary S.Easy online reservation. Good customer service. Quick and easy pick up and return. I would recommend this location. Easy access and good people.
Cody W.It was a good experience
Pamela R.This was not my scheduled pick up location. Once again the truck was not available at my scheduled pick up location. This the 3rd time this happened. Very frustrating when we have a schedule to keep. Every time the excuse was â€the truck hasn't been returned by the previous renter. “. Seems to me that there is a way to deal with this situation. Could have at least let me know the day prior. I have another truck scheduled for later this month. This will be my last try with U-Haul. I hope things will go much better. Also. The loaders were atrocious. We have a collection of very high end furniture. Glass was broken. $300 out of my pocket. Tables were gauged badly paint scratched off etc. not the best experience. On the unloading end workers were 3 hours late. Ended up unloading mist of the truck myself. Overall not a good experience.
David S.Nothing! They made it so easy!
Margery S.Very helpful and professional.
Ronald S.Give free ice cream or something to drink
MICHAEL K.Don't lock the property if someone is returning a truck. There was very little space to park the truck.
WILLIAM F.I had some initial text messages wanting me to pick the trailer up 50 miles away when it was available locally. I had to call and get a correction on that.
JAMES E.Very convenient location. Affordable. Thank you!
DAVID W.Good experience, easy access to hookup trailer.
William H.Great service. Highly recommend and will be back again.
Dave P.The third place I went was great! First place for reservation looked like a drug run place, couldn't even pull onto the lot due to run down vehicles. I highly recommend Raindance!
Ginger P.