Customer Reviews for Ramos Auto Repair
(U-Haul Neighborhood Dealer)

189 reviews

413 W Main St   Uvalde, TX 78801
(@ Crisp)

(830) 278-1545

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(830) 278-1545

413 W Main St
Uvalde, TX 78801
(@ Crisp)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

This man, in Uvalde, is the epitome of kindness, and caring. I was with my family, in Uvalde, for a 4th of July get together and my car breaks down, I am from San Antonio and had no way to bring my car back home. He too was with his family but he opened up his shop, on the 4th of July, so I could rent this trailer.

rosalinda L. 
Rating:
5.0

Customer did not leave a comment.

Janet Hutto T. 
Rating:
3.0

I don't normally leave negative reviews. Since you've asked twice, here you go. I reserved a 20' truck 3 weeks before needed. I drove 150 miles to Uvalde. There was no truck. The guy called UHAUL to see what to do. The young lady on the phone said there was a truck available 75 miles back in the direction I came from. A round trip of at least 3 hours. I asked about getting a large trailer. The only one in Uvalde was “in town only”, so she wouldn't rent it to me. There was supposed to be an open top available in Kerrville, again very far out of my way and a long round trip. I had 2 guys hired to help load the truck that day. Luckily one of them had a truck. We ended up with 2 of your 5' x 8' enclosed trailers- which in no way, shape, manner or form equal a 20' truck like I originally reserved. The incompetence on the part of Uhaul cost me double labor. To try to stop a repeat failure on your part, why don't you contact the location a day ahead to see if the reserved equipment is actually available?! Then you could let the renter know before he drives that far and has to pay for helpers to stand around while we try to fix YOUR PROBLEM!!

Ed P. 
Rating:
4.0

Customer did not leave a comment.

alexander C. 
Rating:
5.0

They were very helpful

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

Carolyn S. 
Rating:
5.0

Customer did not leave a comment.

Kimberly R. 
Rating:
5.0

Ramos was perfect. 10 out of 10. Unlike the time I reserved in Carrizo Springs and nobody was there to deliver the trailer. (Still waiting on my 50 bucks) lol.

Ryan H. 
Rating:
1.0

Had to wait 1 HR for customer getting informaation on a rental then when I connect the tow dolly and there's tape holding the ramp on passenger side. Start driving Nd the ramp comes flying out had to stop and tie it with a rope I found on the side of the road.

Marco A. 
Rating:
5.0

Customer did not leave a comment.

Jonathan P. 
Rating:
2.0

Customer did not leave a comment.

Rhetta T. 
Rating:
5.0

They were very helpful and professional and I will use them again!

John M. 
Rating:
4.0

The return was easy and staff friendly. It would have been better if correct times of operation were updated to reflect the time they closed, and saved a lot of last moment rushing.

SUZANNE P. 
Rating:
3.0

Customer did not leave a comment.

Mark T. 
Rating:
3.0

Customer did not leave a comment.

Stephanie H. 
Rating:
5.0

Nothing, they are always courteous and go out of the way to help you out.

tara D. 
Rating:
5.0

Customer did not leave a comment.

Christian W. 
Rating:
5.0

Customer did not leave a comment.

Norma C. 
Rating:
5.0

Customer did not leave a comment.

Hector R. 
Rating:
1.0

I scheduled my truck to be in Del Rio 2 weeks ahead of time. It was not there when it came time to pick it up. I only found out due to extensive effort on my part. The location did not answer the phone for days, then asked me to text them from a different number without identifying themselves. After another day of calling they answered via text and identified themselves. This was the day before scheduled pickup. Corporate told me I'd have to drive to Uvalde to pick up my truck, and the guy stayed open to give it to me, but I'm not sure he checked the truck. The trailer lights were connected backwards. He had the truck hooked up and ready to go, but left before I did, so if I had questions they didn't get answered.

Joshua F. 
Rating:
5.0

Very easy and convenient process. No current recommendations for improvement.

Nichole H. 
Rating:
2.0

I had to travel two hours round trip to pick up truck. Place was closed and not aware of my reservation. Truck had less fuel than indicated. Some Equipment needed unavailable. Unaware of windshield chip (have pictures of truck at pick up location) Truck cabin was dirty.

Rafael G. 
Rating:
5.0

no problem at all

Bob V. 
Rating:
5.0

Customer did not leave a comment.

Wanda S. 
Rating:
1.0

I reserved the truck and am appliance dolly. There was no dolly and they didn't have one. They told me to call around to the other 3 UHaul places in town to find one. I did and he was very rude when I got there. He tried to charge me again (I paid in full online), argues with me and finally called Ramos and they worked out a transfer of the dolly. I felt like I had done all the work in locating and going to get it. I was not happy.

JIMMY F. 
Rating:
5.0

Very pleased

joe A. 
Rating:
5.0

Outstanding location!

Rolando R. 
Rating:
5.0

Excellent help and service

Carlos R. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
4.0

The gentleman that waited on me was polite. The shop could use some tidying up it was not appealing.

Rebecca M. 
Rating:
5.0

Customer did not leave a comment.

Raul R. 
Rating:
5.0

Great group of people! Very knowledgeable and very friendly!

gilbert V. 
Rating:
5.0

Customer did not leave a comment.

Monica M. 
Rating:
5.0

Customer did not leave a comment.

Rebekah G. 
Rating:
5.0

Customer did not leave a comment.

Donna R. 
Rating:
3.0

Customer did not leave a comment.

Ezequiel C. 
Rating:
5.0

Customer did not leave a comment.

Patrick K. 
Rating:
3.0

If you lease online why does it take so long at picking up u-haul

Roy F. 
Rating:
5.0

Customer did not leave a comment.

Donna R. 
Rating:
1.0

I used a 15ft truck and was charged for a 20ft truck also 2 hours after renting truck Uhaul took 266.83 out of my account after I was told by Ramos I wouldnt be charged til I returned truck.

Erin J. 
Rating:
3.0

Very nice people

Ira S. 
Rating:
5.0

Nice guy, very helpful.

Ron R. 
Rating:
5.0

Mr Ramos Was Very nice And Helpful I'm Very Happy Satisfied with his Professional Service God Bless Bless you Mi Amigo se Saco 10 con Migo y Mi Famolía También.

julio R. 
Rating:
5.0

Terminate the uhaul field manager for this area. Hes in professional, a bully, very rude and a LIAR! Never ever have I been treated so poorly.

Shanna H. 
Rating:
3.0

We returned the truck and additional equipment Sunday afternoon to the Ramos Auto Parts location. The location was closed; so the key was left in the lockbox. Monday I received a message that the appliance dolly, furniture dolly and blankets had not been returned; and I would be charged for them. I drove 50 miles (100 miles round trip) back to Uvalde to consult with the dealer. The truck was parked with the back panel down; when he opened it the equipment was in there as I had left it. He blamed it on his brother; I blame the dealership. I was extremely tired from the move, and I was in no mood to drive 199 miles due to someone's total imcompotence. I would never use or recommend Ramos U Haul to anyone...ever !!!

Patti W. 
Rating:
5.0

Customer did not leave a comment.

louis H. 
Rating:
3.0

Have the truck and other items that I reserved all together at the location I requested online..

EVAN K. 
Rating:
5.0

Customer did not leave a comment.

Everett O. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE R. 
Rating:
5.0

Very concerned about my bad 26' truck and could not believe that veh was ssued to me At about 70 miles into travel engine trouble slowed by trip from two days to three but I made it and the truck craped out completely on me a mile from return station. As of know I will never EVER rent another u haul I will pay the extra 400.00 dollars for true service and no lies. A comment like well whats wrong with the truck. I said do u see its got a ton of bugs on whole front? Then answer was well call u haul not my problem and she walked away. Pissed me off but I was on a time crunch. And truck was not delivered to where we agreed. Your Utah based people need to learn customer service

Marvin B. 
Rating:
5.0

Robert was VERY helpful and friendly. Excellent.

Leslie M. 
Rating:
2.0

When I picked up the truck it said on the contract that it had three quarters of a tank of gas. When I got in the truck it only had a half a tank of gas. I told the owner and he said to take a before and after picture of my fuel gauge showing the odometer reading and that it would be taken care of. After dropping it off I was charged $68 search for additional fuel even though I had pictures. The drop off location said that it didn't matter that I had pictures at all. They stated that I should not have taking the vehicle from the pickup location until it was fixed.

Keith H. 
Rating:
4.0

Customer did not leave a comment.

Luis G. 
Rating:
4.0

Customer did not leave a comment.

Maria R. 
Rating:
4.0

some lights did not work on the truck could not drive at night had no dash lights

Lori M. 
Rating:
5.0

Customer did not leave a comment.

Emily L. 
Rating:
4.0

Robert was very helpful

Joe A. 
Rating:
3.0

Customer did not leave a comment.

john S. 
Rating:
3.0

Your web site offers trailers no longer available according to the dealer and that caused a lot of scrambling at the last minute on his part and mine. The reservation indicated enough blankets would be available but they were not. I don't know where that breakdown happened.

Scott W. 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE A. 
Rating:
5.0

Customer did not leave a comment.

BENITO R. 
Rating:
5.0

Customer did not leave a comment.

Alma C. 
Rating:
5.0

At this time nothing, customer service was great

arnoldo C. 
Rating:
5.0

Customer did not leave a comment.

amber B. 
Rating:
5.0

Was a pleasant experience....

TONY M. 
Rating:
5.0

Customer did not leave a comment.

CARLOS R. 
Rating:
2.0

Customer did not leave a comment.

WILLIAM J. 
Rating:
3.0

Customer did not leave a comment.

Dietrich G. 
Rating:
3.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

The drop off process was very simple. Thanks,

Glenn S. 
Rating:
3.0

Customer did not leave a comment.

Dora G. 
Rating:
5.0

Everything went very smooth.

Conrad Y. 
Rating:
3.0

Customer did not leave a comment.

Robert S. 
Rating:
3.0

Customer did not leave a comment.

ERNIE M. 
Rating:
5.0

The shop was GREAT! Will definitely use them again!

IRENE S. 
Rating:
2.0

No one in the office, waited for 10 min with no one inside office until another customer went out and found them. Very friendly once he was aware of our presence. Had reserved online but had to give drop off location info again.

SHELLEY H. 
Rating:
4.0

Customer did not leave a comment.

ISRAEL V. 
Rating:
4.0

Customer did not leave a comment.

SANJUANA G. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Floor cover very loose right in middle needs attention

CARLOS R. 
Rating:
4.0

No secure place to put contract.

Letha D. 
Rating:
4.0

Customer did not leave a comment.

Linda W. 
Rating:
4.0

Robert was patient and through.

Jack S. 
Rating:
5.0

Customer did not leave a comment.

PEDRO P. 
Rating:
5.0

I am renting from you at like ones a month I different locations evry time and I think it's the best service so far but the truck I drive ad no brakes and I told the guy and he told me uhual insurance tor check the truck and think they are OK this truck center kill people you not going to fix the brakes in overall very good experience

Moshe P. 
Rating:
5.0

Customer did not leave a comment.

Jack M. 
Rating:
4.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Small truck I reserved was not available when I arrived, and had to take a larger truck with lower gas mileage, and it was more difficult to drive.

MARK B. 
Rating:
5.0

none

michael F. 
Rating:
5.0

Just what I needed.

DANIEL B. 
Rating:
5.0

Customer did not leave a comment.

rolando R. 
Rating:
3.0

The location was closed because of the holiday. But a very nice young man cam from the back of the building, introduced himself as Pete, said he worked there, and I handed over the keys.

IRENE S. 
Rating:
3.0

Customer did not leave a comment.

Raymond B. 
Rating:
3.0

Customer did not leave a comment.

griselda M. 
Rating:
1.0

Customer did not leave a comment.

Jay C. 
Rating:
5.0

Customer did not leave a comment.

Greg S. 
Rating:
3.0

Little instruction on use of equipment. Truck not cleaned.

curtis W. 
Rating:
5.0

Very friendly staff. They were well informed and very helpful.

Steve C. 
Rating:
2.0

The printer was not working so the guy had to hand write everything and ended up spelling my name wrong and I waited over half an hour in a non air conditioned building for him to fill the paperwork out.

samatha H. 
Rating:
3.0

Customer did not leave a comment.

VALERIE L. 
No reviews have been submitted for this location.

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