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Dan J
Customer Reviews for Ramseys Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service. Nicest people in Delco. Would recommend to everybody.
John WAll very helpful. Would recommend renting from this location
JOHN HBest rental experience of my life. Friendly. Easy. Truck was new.
Michael DHave a person present to do the rentals. Took over 45 minutes to get my truck through your app. The lock to the key box was frozen closed, I had to melt the ice with a lighter. Multiple issues with the app telling me I didn't have a reservation. I had requested a location with an actual person, but wasn't given that. Highly disappointed in the service, I most likely will never use your company again. That being said, at least customer service did their best to help.
William D✅✅
STACEYANN WIt was closed
KEISHLA MEasy and friendly from start to finish
RONNA WIt is fine like it is!
WILLIAM TNothing. What you’re doing is just fine
KEVIN SOne of the best, easiest, friendliest experiences ever. Would HIGHLY recommend Ramsey's!!!!!
Chandra MI called ahead n Jessica had my rental ready to go when I arrived. Vehicle was spotless . Great Service and Professional! I will use this service if needed in the future .
LORA BClean place with nice people
REDOUANE JNothing needs improvement. Staff at Ramsey’s and Jimmy’s were very helpful and professional.
Mark MGreat service!
BENEDICT MI was scammed i arrived at the location the Uhaul on my reservation was not on the lot. I reach out to Uhaul and I was told I would get a refund. On Monday I got a receipt emailed to me for 126 for a Uhaul I never drove I was change for 79 miles for a Uhaul I never drove
Donte JNothing.
william dThis location went above and beyond!
PAUL MI cannot say enough good things about experience. It was my first time using the 24/7 mobile pickup and it was as easy as easy could be.
Glenn HThe best experience with a U-Haul rental ever. Friendly, helpful, clear. Great cargo van! I'd highly recommend them!
Charlotte HThe people working were very nice and helpful. They went above and beyond to make sure i was set up and comfortable with the van.
LORRIE DNothing, I got there to pick up the truck and the office was incredibly helpful and friendly. It was a great experience!
MICHAEL SClean and deodorize the inside of the vehicle. The U Haul system was down which caused a 2 hour delay when picking up the vehicle. I was notified the cargo I reserved 3 weeks prior to the pickup date was NOT available. Without notice it showed up when I went to the pickup location. This caused a very frustrating and stressful situation. I would recommend Budget or Penske over U Haul.
Mark SThis is not the fault of the location. We dropped off using the app as it was after business hours. The app kicked us off in the middle of the process. We we logged back in, our reservation had disappeared from the account and we were unable to complete the process with the app. We were able to fill out a paper form and drop the keys at the place, with a note explain what happened. We have not heard back from the place, so we assume that there were no other issues.
Lauren KGreat customer service. Very friendly and have very helpful advice for first time driving.
Daniel CIt took us 45 minutes to get the van with two phone calls to u haul. All because your location app didn’t work.
Susan JThe team at Ramseys is always friendly, knowledgeable and helpful.
Kim PNo discount for veterans
John Tclean dog hair off cloth driver and passenger seats, other then that the van was very clean and comfortable.
michael sThe lock boxes were a little tricky. It took several resets to get it open.
Erin FYou guys are up to standard keep it up
Mahmoud sEverything was exceptional. Nothing to improve.
ANNA VGreat customer service at this place really friendly thankyou
Chris NNothing at all you guy's are great and so pleasant. I will be back.
TOSHA BPickup on Saturday was excellent using the app. They have a pickup/drop off option and the manager worked with me to resolve a billing issue with U-Haul.
ERIC KThe automation process was the worst ever directions were not clear and no one onsite from The time I pickup and drop off never use this again
anthony mAlways friendly, always available and professional. My favorite place to go when I need help moving.
KEVIN KYour online return my truck wasn't very user friendly. So I don't really think I should of been charged $20.00 cause your online system couldn't find my location. Therefore it wouldn't let me check it back in on your online return my truck system. So I wouldn't recommend using this return my truck service system.
Karen MYour drop off site sucks. Wouldn’t accept location, pictures or any info. Ended up leaving a voicemail at drop location. Way to screw up a simple procedure.
Stephen HRamsay’s was awesome! Will use them in future rentals.
JOHN OI was greeted by the front desk and helped through check in and check out.
William FThe front desk staff was super friendly, helpful and efficient. Made it a very quick, easy process to rent a van. Can was clean and in good working order. Will definitely use them again!
Sharon GVery friendly staff at Ramsey's
Joe CThe check in experience and App was not working and took me over a hour to check in. It was very frustrating.
Michael GNothing. Great service at this location!!!
Ashley NWe were told to fill the gas tank to the same spot that the fuel gauge showed when we picked up the vehicle. We only drove 62 miles total. We put $25.00 in gas in the vehicle and returned it. We get the bill and I am being charged for the rest of the tank of gas. I refuse to pay for someone else's error. I will not pay for the gas, nor will I pay for late fees under the circumstances. Thank you.
Christine BGMC was a great vehicle. Customer Service was great. I have to provide a zero score for the Roosevelt Blvd. location. The zero score defines the extra phone number.<~Thats way too personal. If it was an optional number to provide then i wouldn't provide the suggested score.
Joseph dNo improvement. Ramsay's is a great place to rent. They are interested in your safety.. they asked how the vehicle drove and it handled very well. Thank you. Luci russello
Lucille RThe lock was jammed and I was never able to access the vehicle. 24/7 truck share support was not able to help. Full refund is needed.
Allyson SThe people at the rental center were very good and helpful. The van was somewhat shaky on the road and had a dirty inside windshield. Inside storage area of van was clean. Price was very good. The rental process was to go to location then select car via phone. That never worked. As a matter of fact, sometime between walking into the office, parking my car on the street, the. Coming back, my reservation was cancelled. Person in the office was easily able to book a new reservation for me.
Bob II thought you were supposed to receive the $10 incident or insurance back upon return. I bought the rental back 4 hours early and the gas gauge was above where it left. I still ended up paying almost $50. Why???
Vasco SEverything was smooth and easy.
Michael OVery accommodating and friendly people
Manuel PNothing. Nicest people here!
Kimberly PUnorganized!!
Courtney cVery friendly, great service! Please make pick-up trucks available at that location.
Marilyn BBob and Mary were awesome very professional I’m very accommodating
Tracee Lvery friendly
Thomas BFriendly,courteous and good service, as always. Please get them another pick-up truck, so I can rent that too!
Marilyn BVery professional and helpful I will use again
Michael U