Customer Reviews for R&D Equipment Company
(U-Haul Neighborhood Dealer)

205 reviews

2688 Crater Lake Hwy Unit 6   Medford, OR 97504

(541) 326-0159

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022 - 7/5/2022: Closed

Services at this Location:

Contact Us

(541) 326-0159

2688 Crater Lake Hwy Unit 6
Medford, OR 97504

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022 - 7/5/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Vehicle was pretty dirty.

DON K. 
Rating:
4.0

Customer did not leave a comment.

Christine G. 
Rating:
4.0

The staff was very good and helpful.

Dan B. 
Rating:
1.0

Pick up went fine. The gentleman was very helpful and easy to deal with. When we returned the vehicle, I called ahead of time to confirm how they preferred we return it - I remember the guy who rented us the truck saying we needed to return it during their open hours. I was handed off to a younger man who was rude and dismissed all my concerns. We felt it would be best to return the vehicle during open hours just to make sure everything was processed properly. When my husband returned the truck, the younger man wanted to charge us over $800 for a rental we booked for around $240. My husband said that something was wrong. The man rudely turned the computer screen to him and said something like the computer isn't wrong, My husband said he didn't care what the computer said, that the total was wrong. The man rudely said, "do you have your paperwork?!" Luckily my husband did. After some huffing and puffing the man entered things correctly and we were only charged what we agreed to pay at the time we rented the truck. All in all, not a good experience.

Martin A. 
Rating:
4.0

The agent that rented us the truck quoted me $1.39 per mile of use. When I received my charge it was billed at $1.59 per mile. I called the rental location and voiced my complaint I was told that the original agent was wrong and the charge I received was , in fact, the correct charge. However they were professional and nice But you guys need to get on the same page!

HENRY H. 
Rating:
5.0

Nicest and cleanest UHaul we have ever seen! An awesome and easy experience to check in, sign paperwork. Will go back for our next move.

Brittany P. 
Rating:
4.0

Customer did not leave a comment.

Scott H. 
Rating:
4.0

Kind of a maze with the boat shop nearby, but friendly competent staff makes up for it!

MIKE M. 
Rating:
5.0

Customer did not leave a comment.

paul V. 
Rating:
5.0

Customer did not leave a comment.

Stephanie S. 
Rating:
1.0

This place had no sign to let us know where it was at. Had to make 2 u turns just to get back to it as we had passed it. I was irritated and just cried after dropping it off.

Andie F. 
Rating:
5.0

super easy transaction

Anna D. 
Rating:
5.0

I had a great experience, wonderful customer service, I will definitely rent from that location again

Luz G. 
Rating:
5.0

The owner was a delight to work with. Really nice, friendly and engaging guy. I felt like i was borrowing the trailer from a friend. Great Experience! 5 Stars ++

Eric E. 
Rating:
5.0

Customer did not leave a comment.

Clarissa C. 
Rating:
5.0

Customer did not leave a comment.

Bekzod N. 
Rating:
5.0

Customer did not leave a comment.

barbara R. 
Rating:
3.0

Customer did not leave a comment.

bradley R. 
Rating:
5.0

The truck was excellent! It was driven across country, Oregon to Maine in 6 days, no problems whatsoever. Price was great, far better than having someone else do the moving. I was very surprised at how much stuff you can actually get in a 20ft truck.

Katharine S. 
Rating:
4.0

Had rented a 15 to 16 ft uhaul and it was filled it's water in the moms attic. No Beuno on a trip from so Oregon to Colorado. Got transferred and had to drive the Old 167k uhaul to the other place and got a 6702 New uhaul that was awesome for this Torrid trip through the fist huge snow storm from Nevada through Utah and Wyoming on I80 . The great new rig had awesome Michelin mud and snow tires which we never slipped or slid once in the almost 1450 mile journey. Several crashes of semis and idiots on the road in the storm and we had NO problems other that 2 Rock chips from trucks throwing rocks up and heavy ice build up on the front end and windshield. We had purchased fully coverage knowing we could encounter horrible conditions and it was a true blessing to have to exchange the older rig for a newer one with Great tires. Once done with the trip to Colorado Springs told them of the rock chips and there was NO issues. Great experience other than Horrible white knuckle drive from windover Utah to Cheyenne Wyoming…

Melinda V. 
Rating:
5.0

Customer did not leave a comment.

Ted P. 
Rating:
4.0

Three small location but knowledgeable and attentive staff person.

Romuald J. 
Rating:
3.0

Trailer was in rough shape and not very well taken care of.

Derek L. 
Rating:
5.0

Customer did not leave a comment.

Tyler N. 
Rating:
4.0

They did not have the moving blankets available and sent me to another location to retrieve them.

Gregory H. 
Rating:
5.0

very friendly staff - setup everything for me

Matthias P. 
Rating:
4.0

All good...

ANTHONY DEAN F. 
Rating:
5.0

Customer did not leave a comment.

DEnise M. 
Rating:
1.0

Customer did not leave a comment.

Delana O. 
Rating:
3.0

The floor of the bed of the truck was quite dirty. Additionally, the rental reservation was terrible. We had to return the rental quite early in the morning and was unable to complete the moving process as we had hoped. Unsatisfactory

CHRISTOPHER G. 
Rating:
5.0

Customer did not leave a comment.

Nancy R. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

The young man who helped me with the rental is an example of what customer service should look like. He was friendly, fast, professional, and simply a nice guy. I highly recommend this location over other U-Haul locations, most are just the opposite experience.

DONALD M. 
Rating:
5.0

Great customer service

Barbara W. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

james C. 
Rating:
4.0

All good...

SOREN MUIR J. 
Rating:
5.0

Customer did not leave a comment.

MARCO G. 
Rating:
5.0

Customer did not leave a comment.

Joe W. 
Rating:
5.0

R&D Equipment company was the best, they were very helpful and friendly!

STEPHEN CHARLES M. 
Rating:
4.0

The charge was higher than quoted,the truck was in need of service, the front end is worn out, wanders all over the road, the transmission needs work, shifted eratically

CHRISTOPHER J R. 
Rating:
2.0

Custome Service rep needs to work on customer relation skills. My truck wasn't there, I had to use the local truck that they had available. The truck was dirty, the dashboard lights were inop, the dash ABS warning illuminated on and off during the trip.

Timothy H. 
Rating:
3.0

After hours . Hard to find.

Darin G. 
Rating:
5.0

Customer did not leave a comment.

Sharon R. 
Rating:
5.0

The young man that was working was very polite and helpful. He is a valuable employee

Cathy B. 
Rating:
5.0

Excellent customer service

DON G. 
Rating:
3.0

At the moment I would not recommend uhaul

MICHAEL H. 
Rating:
3.0

After picking up my truck, a few hours later my reservation was canceled. I confirmed the pick up with the online app but somehow it did not go through and I had to call while on the road to report I had a truck. I was then charged twice for the same truck and still waiting for my refund.

Theresa A. 
Rating:
5.0

Casey is top notch!

Michael C. 
Rating:
5.0

Customer did not leave a comment.

GLENN ALAN F. 
Rating:
4.0

Windshield covered in bug bodies. AC didn't work and it was 100 plus on the trip.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

vicky P. 
Rating:
3.0

Customer did not leave a comment.

Valentine S. 
Rating:
5.0

Customer did not leave a comment.

Corinne M. 
Rating:
5.0

Customer did not leave a comment.

Randy J. 
Rating:
4.0

Nice folks there!

FRED JOSEPH M. 
Rating:
5.0

Superior service, and the owner/operator really makes people feel welcome. I will definitely recommend this location to others in the future.

VIC N. 
Rating:
5.0

Probably one of the best U haul experiences I've had. Trailer I ordered was there. Great customer service too. I would recommend this dealer. 👍

Darlene D. 
Rating:
5.0

Casey provided excellent customer service and made sure my truck was there waiting for me to pick up. He found the closest drop off point for me in Tacoma for the truck after my move to Gig Harbor. The paperwork process was easy and I felt I got the best deal possible.

CHRISTINE ELIZAB B. 
Rating:
5.0

Friendly, helpful staff

Michael C. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Tina D. 
Rating:
4.0

Have the proper dropoff location on the notification information so I don't go back and forth through town and waste a bit of time.

James L. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
4.0

Friendly staff! Quick, efficient service!

Michael C. 
Rating:
5.0

People at 2688 Crater Lake Hwy Unit 6 were extremely helpful and kind. They closely went through everything I need to know and prepared equipment ready to go. I would highly recommend their service!

Ling A. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
3.0

Customer did not leave a comment.

Gabrielle D. 
Rating:
5.0

Customer did not leave a comment.

Mark Q. 
Rating:
5.0

Customer did not leave a comment.

Chelsea H. 
Rating:
4.0

Customer did not leave a comment.

Ronda J. 
Rating:
5.0

Great Customer Service! Highly recommended

Chelsea H. 
Rating:
3.0

the window was really dirty inside, and I didn't have time to clean it... the truck ran great and was clean otherwise....driver door doesn't close very well...

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

The young man that rented the truck was helpful knowledgeable and kind. Stand up service. One suggestion, the driver side mirror is very loose and would not stay in place. Other than that I was very satisfied with the whole deal.

JACK LEE ROY H. 
Rating:
2.0

No one checked the vehicle before they checked it out to us. The inside was filthy and we had to scrub the inside. The vehicle smelt like cigarette smoke, there was cigarette ashes in the door panel, The floor was covered in dirt, leaves, food.

Christopher J. 
Rating:
1.0

First of all I was charged for a dolly that the employee did not put in my truck. I asked him to refund it and he said it was out of his hands. Then I was charged for tax and when I booked it didn't show tax. So I will never go here again.

Irma M. 
Rating:
1.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

The young man who assisted us was exceptional, very friendly, thoroughly inspected all equipment, and made every accommodation to ensure we had a safe trip.

spencer D. 
Rating:
5.0

Great customer service!

KATIE NICOLE S. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
3.0

Customer did not leave a comment.

devra L. 
Rating:
1.0

Absolute no Covid protocols, no mask, asked him to wear one, he said I can't I have COPD. First, if that was true he would be wearing two masks. If he did there is no problem with a face shield. Simple ignorance

Peter S. 
Rating:
5.0

I rate the customer service as superb and was extremely happy with my rental. The location is rough-with the new modifications to hgwy 62-ot took 5 tries to get it right using nav. Thanks again.

Brian Z. 
Rating:
3.0

Customer did not leave a comment.

JON R. 
Rating:
5.0

Casey was extremely helpful.

William W. 
Rating:
5.0

Offering contactless pickup may be a good option for some people.

Marc D. 
Rating:
4.0

Quick and easy, just how I like it!

Randy L. 
Rating:
2.0

Check the equipment before you allow it to be rented. Truck we rented was not cleaned and had a broken mirror and leaking front axles. I will never use U-Haul again.

Phil G. 
Rating:
5.0

Very friendly and attentive staff. Will use again!

Amber A. 
Rating:
5.0

Randy was friendly and accommodative. Excellent experience.

Jon H. 
Rating:
2.0

Process was very slow to rent the truck, and the person didn't seem to have answers I was looking for. Asked if I could add miles and that confused them, made it very difficult to try to get what I needed. Took about a half hour to get the rental. He also kept answering the phone and talking to people mid process - when there were other people there who could have handled that.

Trevor E. 
Rating:
5.0

Customer did not leave a comment.

alex K. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
3.0

Small hard to find non informative staff

Cody L. 
Rating:
4.0

Not forget the handcart in the trailer

Jack G. 
Rating:
5.0

Customer did not leave a comment.

Paul E. 
Rating:
5.0

Customer did not leave a comment.

steve L. 
No reviews have been submitted for this location.

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