lorsque je suis arriver pour avoir le camion, le camion n'étais pas disponible pour la première location du 17 octobre 2026, j'ai été facturé pour un (dolly) et il n'étais pas dans le camion, 10.00$, et fourniture pads 10.00$ donc 20.00$ de trop facturer, et pour la 2e location du 24 octobre lors de la prise du camion, le camion étais vide d'essence. et j'ai été facturé pour de l'essence un montant de fuel service fee de 30.00$ et fuel charge 26l au montant de 57.77$ donc facturer en trop de pour les 2 factures un montant de 107.77$ + tax=123.94$. je vais peux être faire une contestation sur ma carte de crédit.
Guy R
Kdp Entreprise
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Edmundston, NB E3V4M2
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Victor HI called in advance last friday to rent a truck and was told that she had a 15 feet available but was having trouble with the computer at the moment and that she would call me back to rent it. I was not contacted again and tried multiple times to call, no answers. Monday was moving day and I went to the location being hopeful that the truck was rented at our name. At arrival, I was told no trucks available and only a small 4x8 and a open trailer was available. I took the open trailer as the closed was to small. They did not inspect the trailer before renting and the ball hitch was seized and the plug for the lights was short and damaged. Having already a bad experience I bought electrical tape and fixed the plug in a parking lot. Moving was a pain and It rained on my furniture. If I would have been contacted or If they at least picked up the phone I could have rented a closed truck at another location. Overall the experience was terrible and the staff did not seem to care.
Pierre TTout était sur la coche ✅, tout était si simple et facile. Merci beaucoup,
Diane BThe location was closed when I picked up my equipment, but as I was loading up, one of the 6x12 trailers unexpectedly started to roll towards my car, luckily it hit the other U-Haul truck that was parked onsite before it got to my car, but would be worth looking into trailer chocks.
Ethan N