Customer Reviews for R&M Variety Shop
(U-Haul Neighborhood Dealer)

325 reviews

1001 Maclay St   Harrisburg, PA 17103

(717) 260-3577

Location Hours

  • Mon-Sat: 9 am - 9 pm
  • Sun: 10 am - 6 pm

Services at this Location:

Contact Us

(717) 260-3577

1001 Maclay St
Harrisburg, PA 17103

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 9 pm
  • Sun: 10 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Mark A. 
Rating:
4.0

The equipment was filthy. Seats, steering, cup holder, dashboard were all dirty and very filthy. The cargo area was unclean.

Peter I. 
Rating:
1.0

I reserved the truck for an *AM pickup and was told it would be available at the above location at that time. When I arrived, the place did not open until 9AM, After calling U-Haul for help I discovered that I was supposed to have been given instruction of getting the key for a self-serve box at that location. The people at U-Haul that I called, referred us to UHaul.com but we were still not able to access the box and they finally hung up on me. Finally, the office opened and I got the truck within 10 minutes. I am very disappointed with that location and whoever at U-Haul set me up for the self-serve pickup without letting me know how to do it. In addition, the truck road like a tank, and the suspension - even loaded- allowed me to feel every small bump in the road, The engine was the loudest engine I ever have driven. It was not the kind of service and equipment I was used to getting from the crew at you Gettysburg Road, Mechanicsburg, PA store. They wer alwas a delight to work ith.

GEorge E. 
Rating:
3.0

Customer did not leave a comment.

KHEM R. 
Rating:
3.0

Charged me double the amount that I've got from online reservation, and wanted to charge triple! I didn't even choose this location, I've been told last minute that my truck would be ready there. Bad experience!

Carolin B. 
Rating:
3.0

Customer did not leave a comment.

Travis W. 
Rating:
4.0

Nothing

Kevin W. 
Rating:
5.0

Good service

CESAR A. 
Rating:
3.0

After we had gotten the truck all packed up we were unable to start it back up. There was a problem with the engine and battery. It then took over two hours for someone to come take care of it.

Matthew M. 
Rating:
1.0

This location is very unorganized and managed poorly. I absolutely would not recommend using this location

Jasmine J. 
Rating:
3.0

Making sure to double check reservations. I had to be transferred to this branch due to a mix up in a reservation.

Regina K. 
Rating:
4.0

I thought I left something in cab and they help to check it w Great customer service

Margaret W. 
Rating:
5.0

Customer did not leave a comment.

ben B. 
Rating:
1.0

Customer counter doesn't seem to know how to process paperwork in a timely fast

Vincent M. 
Rating:
3.0

Customer did not leave a comment.

anthony C. 
Rating:
5.0

The gentleman at this location were friendly and accommodating. The process to rent was smooth and quick.

Charles L. 
Rating:
5.0

Great experience with the check in.

Harold G. 
Rating:
5.0

Customer did not leave a comment.

Kossi A. 
Rating:
3.0

The truck that I had one in the best shape but it was okay I would recommend it to another friend overall everything was okay

Carolyn L. 
Rating:
1.0

Had appointment for 9am. Got contract signed and credit card ran. Then they can't find keys to truck. Took another hour before we got another truck and could leave. The customer service was horrible. When asked what's wrong the employee gave attitude. I don't know why uhual would be associated with this agent.

John B. 
Rating:
4.0

None of your vehicles had good working air conditioning drove 12 hours to Georgia with basically no air your company has been around forever you must up grade your vehicles.

Kim R. 
Rating:
4.0

Customer did not leave a comment.

Kory A. 
Rating:
5.0

Customer did not leave a comment.

Billie G. 
Rating:
5.0

Customer did not leave a comment.

Jonathan H. 
Rating:
5.0

Customer did not leave a comment.

lawrence D. 
Rating:
1.0

Are you sure this site represents Uhaul?

Brent V. 
Rating:
1.0

They lie about how much gas is in the truck and there trucks are very very old and out dated piece's are hanging and broke the truck needed breaks and it jerked uncontrollably when driven … I want my damn money back worst experience I've ever had with uhaul

Holland F. 
Rating:
5.0

Customer did not leave a comment.

Guillermo G. 
Rating:
3.0

The back of the van could have been swept out better

kade C. 
Rating:
1.0

This location was / is terrible. They don't even know what truck you're renting out and it took them 45 min to give me the truck I ordered.

Arthur B. 
Rating:
3.0

Easy drop off

Virgil B. 
Rating:
3.0

The website showed a 15 foot truck was available at the New Cumberland location but upon being contacted the day before the requested truck was only available at this location. The gas tank upon pick up was only filled to a quarter tank. I was instructed to return it with a quarter tank as well. This required filling it up twice and guessing how much to use. All trucks rented should be filled upon pick up and returned filled to avoid guessing how much fuel is needed.

Kurt Y. 
Rating:
3.0

Customer did not leave a comment.

Ebony C. 
Rating:
3.0

I was there at the location back the next day in time to return the truck. The online return option would not proceed even if I took many pictures, so I had to leave the keys in drop off box and called uHaul customer service about the issue I faced when returning it online. I was still charged for 2 days of rental even when I used the rental truck for one day.

Deepak S. 
Rating:
5.0

The check in process was not as easy as it was advertised. i made the reservation but had someone else drive and for that reason we needed two backup verifications which we were not prepared for and made the pickup process longer. Should definitely warn people of this part of the process.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Awilda R. 
Rating:
3.0

Large lot,,,however not. the safest area!!

William M. 
Rating:
5.0

Customer did not leave a comment.

Adam G. 
Rating:
2.0

I rented the van online to begin at 9am with self check in, when i got to the location it was not open until 10am and i was suddenly unable to self check in. I had to wait until the location opened at 10am, despite paying and confirming a 9am start . This set back my move and cost me money. When I got the van, both the cab and the storage area were trash filled. I had to get someone from the shop to clean it. I ordered a pack of moving blankets, they came sealed in the plastic soaking wet and moldy. Would never use again.

Charles F. 
Rating:
2.0

I signed up for early pickup using my mobile device. The app would never load the express check in page. I saw the lock boxes for keys and trucks parked out front. When the store opened at 9am and after waiting in line I saw all the keys hanging inside the shop so early pickup wasn't possible. Why offer a service which is not available?

Christian E. 
Rating:
2.0

I was called by U Haul two days before I was to pick up the truck. I was told to go to the McClay street location. I was to pick the truck up at 8 am. The location doesn't open till 9 am. We had to wait for an hour for them to open. I called UHaul after 15 minutes on hold I got to talk to a representative. I was cutoff when they transferred the call. I called back and had another 25 minute hold time. If I wasn't on a tight time line I would have gone with another company. I was given 15 additional miles, I asked for a reduction of the price after a few minutes I was given $10 off my bill. I feel I should have been given $25 off

Douglas H. 
Rating:
2.0

Location is sketchy as hell. Vehicle is old, sounds awful, drives terrible.

Huntter S. 
Rating:
5.0

Customer did not leave a comment.

Greg F. 
Rating:
3.0

This feedback is really for U-haul more than either of the sites. The miles quoted on the website were way too low for the move and then I was charged extra on the other end for the extra miles - it was only about 15-20 but the point is, it was too low and felt like bait and switch on the pricing. Also, it wasn't full of gas at pick up and I got charged for that on the drop off in addition to the extra miles because I couldn't exactly get to 11/16 full. How about you just fill it up so it is easy to do that instead of ripping people off. I likely wouldn't' rent from U-Haul again.

Jonna B. 
Rating:
1.0

The service is terrible. I was given a truck to rent that was just returned, and they didn't take any time to clean it out and they charged me for the use of both equipment items, despite them doing a check on the vehicle before I used it. Also, I was told that I would only be charged for 1 day as long as the vehicle was returned by 10:30pm that same night. I returned the vehicle that same night at 8:54pm and I was still charged for 2 days. Now, I have to wait 2-5 “business days” to get my refund. These people are totally unprofessional and will try to get over on you if you're not paying attention.

Brian W. 
Rating:
1.0

Overcharged cleaning fee

Tyre A. 
Rating:
2.0

There was no exact in store U-Haul location. Everything was serviced through the front counter. I was quoted 1 price over the internet and ended up paying almost triple that. Even put gas in tank and was still charged milage. I will not use that location again. The internet site was quick and effortless though.

Nadine D. 
Rating:
5.0

Customer did not leave a comment.

Shelley H. 
Rating:
5.0

The only hiccup was a slight language barrier between the person that was checking the cargo van when I returned it to R & M Variety Shop. He was borderline rude and his English was minimal. He then insulted me in Arabic while he was on his cell phone talking. He had no idea that I understood a few of the words he used. He had no sense of urgency. When I told him that I was in a hurry, that I had to go to work he told me to go back inside. He was sitting in the van with the engine running holding a personal conversation. Thankfully the young inside apologized for him and his behavior. She said that he was new to the United States.

Myron V. 
Rating:
1.0

THE TRUCK WAS NASTY. THE STORE OWNER WAS VERY MEAN AND NASTY. RUDE AND DISRESPECTFUL. THAT STORE SHOULD NOT BE ALLOWED TO REPRESENT U-HAUL AT ALL. I WILL NEVER RECOMMEND ANYONE TO GO TO THE STORE TO RENT A U-HAUL EVER. THAT STORE AND THE STORE OWNER IS HORRIBLE. I WILL NEVER ENTER THAT OUR EVER AGAIN ESPECIALLY TO RENT A U-HAUL TRUCK VERY MEAN PEOPLE. NOT A GOOD PLACE TO HAVE CUSTOMERS RENT U-HAUL TRUCKS. THE U-HUAL COMPANY HAS REALLY LOWERED THEIR STANDARDS.

kiyomi P. 
Rating:
1.0

Scammed me out of money buy restarting the car and taking a picture when it's at half tank when I got the car at the line and filled it past the line after the half tank mark

Devin M. 
Rating:
5.0

Customer did not leave a comment.

Valerie P. 
Rating:
5.0

Customer did not leave a comment.

Diondre B. 
Rating:
1.0

Ban was dirty with bottle caps and pistachio shells laying about. Clerk EXTREMELY rude! I used the van 14 miles and added just over 1 gallon gas. He charged me for 2 gallons of gas upon my return! Did he price gouge me—Definitely!! Horrible

Eric S. 
Rating:
4.0

Customer did not leave a comment.

Tracy C. 
Rating:
5.0

Customer did not leave a comment.

HERBERT K. 
Rating:
4.0

Customer did not leave a comment.

Karen M. 
Rating:
3.0

The can was very dirty inside and out and there was a plastic cup and a drinking glass in the back of the van when I got it. I have rented numerous times from Uhaul and this was by far the worst experience I've had.

Christopher F. 
Rating:
1.0

Bait and switch operation. Did not have truck that I rented. Offered me a larger truck which I agreed to if they did not charge me more money. They agreed and when I checked my print out they tried to charge me more two minutes after our conversation. Never again. This location is an embarrassment to your company and your reputation.

jonathan R. 
Rating:
2.0

Customer service sucks. Staff don't know how to complete reservation. Called multiple times to extend return time but no one picked up the phone.!!!

FIDELIS O. 
Rating:
5.0

Customer did not leave a comment.

SANI L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD K. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

I was surprised - and VERY pleased(!) - with how fast the check-in was, how smooth everything went. The young woman who checked us in was terrific - as was the young man who checked us out. I can't think of anything you could do to have made this a better experience for us. THANK YOU!!! (FYI - the experience was good enough that I plan to use you again - this same location, too - in about 2 weeks. VERY pleased.)

RICHARD K. 
Rating:
5.0

Customer did not leave a comment.

CARL A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

My experience with this location was effortless. The young lady who took care of me at pick up and drop off was VERY efficient, informative and friendly. When I picked up the truck she processed everything quickly and I was out the door in a short period of time. When I returned the truck, she checked the truck and processed my closing paperwork quickly and efficiently. I don't think there is anything you can improve on at that location. It was EFFORTLESS

JEANNE P. 
Rating:
2.0

I drove approximately 14 miles while I was renting a truck. The fuel in the truck was the same amount as when I got it, yet I was charged $60 dollars and was shown a picture of what could have been any truck. If your trucks are using an eigth of a tank of gas in 14 miles then they either need a tune up or replaced. Very poor customer service. Sean Villott

SEAN V. 
Rating:
3.0

Customer did not leave a comment.

Matthew D. 
Rating:
1.0

The place looks like it has homeless living inside the U-Haul trucks and just looks unsafe if a lady by herself has to drop off a U-Haul at 9pm you bet your ass she's gonna get mugged. It's an unsafe location overall. And I've been waiting 5 days for the refund of my 33 bucks. Will NEVER recommend this location to anyone!!!!!

JOSE S. 
Rating:
4.0

Customer did not leave a comment.

DEBRA S. 
Rating:
3.0

Truck had trash in cab. Smelled like someone smoked in it. Truck was not ready at pickup time. Pads were not ready at pickup time. Truck was very rough driving. Wheel balance or suspension problem. Reported to drop off location

NICKLAUS G. 
Rating:
5.0

Customer did not leave a comment.

MANJIT R. 
Rating:
3.0

Customer did not leave a comment.

KATLYN B. 
Rating:
1.0

Completely unprepared, unhelpful staff. Truck was a mess, blankets were missing.

Matthew M. 
Rating:
1.0

A week before, my pick up location was changed to accommodate getting a 26 foot truck. The night before, at 8pm, I got a call saying they did not have any 26 foot trucks and I had to use a 20 foot truck. When I asked if this would be changing my cost they said no. Fortunately my move was within a distance that I could make two trips but this added hours and cost that I was not planning for. If I had been moving farther away I'm not sure what I would've done because I could not have done my move at all in a 20 foot trailer.

NATHANIEL P. 
Rating:
3.0

Customer did not leave a comment.

Philip M. 
Rating:
4.0

Customer did not leave a comment.

Mark L. 
Rating:
3.0

Check and maintenance the truck better.

ADA LUZ R. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

DONNA E. 
Rating:
5.0

This location is impeccable. The lady that helped me book my truck is a perfect example of customer service and should be promoted immediately. If at all possible, please pull up my reservation and see the person who booked us. She is nothing short of amazing. I had a terrible experience with uhaul for mg move and she turned it around. Thank you!! Her name started with either an sh or ch but I can't remember her full name however, please recognize this employee for her hard work. I'm ok with being contacted for same.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Daniel V. 
Rating:
1.0

Customer did not leave a comment.

Alexander R. 
Rating:
5.0

Customer did not leave a comment.

NICOLE W. 
Rating:
3.0

Customer did not leave a comment.

TYLER S. 
Rating:
5.0

The best company ...more than one emotion

Ramon O. 
Rating:
5.0

thsnks!!

ALEJANDRO R. 
Rating:
5.0

Customer did not leave a comment.

TOMIDE A. 
Rating:
1.0

Interior dirty Hand truck was not secured Glass all over parking area

Bobbie D. 
Rating:
5.0

I had to drop off late and the team was very helpful and understanding. I plan on recommending this location to anyone who needs a rental in the area. Thanks!!!

Jera P. 
Rating:
5.0

Customer did not leave a comment.

Ken B. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

Jack R. 
Rating:
3.0

`The online check in system is a total waste of time and energy. It asked for all of the information over again upon arrival while standing in the parking lot then two confirmed people and their numbers as references. ALL of this could and should have been done before you arrive to pick up and the overall experience was clunky upon return too, telling my he owed more on gas when we drove less than two miles in the truck as I moved so close. Really would not recommend and will be filing a complaint as it made an otherwise seamless move day start off and end rather frustrating.

David S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
5.0

Customer did not leave a comment.

Vernon B. 
Rating:
4.0

Customer did not leave a comment.

WILLIE G. 
Rating:
2.0

I ordered furniture pads and a dolly. These were not in the truck. There was a smudge on the passenger side that was not shown on the pictures of the truck when I checked in. I assume this happened after it was parked at the location.

Donald H. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top