Customer Reviews for Randys Repair & Transmission
(U-Haul Neighborhood Dealer)

184 reviews

13644 Rte 23A   Prattsville, NY 12468

(518) 299-3335

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(518) 299-3335

13644 Rte 23A
Prattsville, NY 12468

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Having the item I reserved , not something smaller than I needed

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

Dennis H. 
Rating:
5.0

Customer did not leave a comment.

Helen Z. 
Rating:
5.0

Mike and everyone was an absolute pleasure to work with!! Super responsive and accommodating, went out of their way to help arrange for a last minute rental. HIGHLY RECOMMEND!! Thank you!!

elana S. 
Rating:
5.0

Customer did not leave a comment.

Dennis H. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Randys garage, in particular Mike is “Great” to deal with; he bends over backwards to be helpful.

Brian C. 
Rating:
4.0

Customer did not leave a comment.

JENNIFERLEIGH R. 
Rating:
4.0

Customer did not leave a comment.

Maria C. 
Rating:
3.0

I had completed online pickup, and when I got there had to repeat it all over again. Why do early registration??

joseph M. 
Rating:
3.0

I Originaly had a pick up site not too far from my location. Almost but not quite guaranteed that location would have one. 48-72 hours before pickup i was told that they couldn't get the auto transport that I needed. Long story short, I had to travel Almost 3 hours to get the trailer I needed. I am not at all pleased with the glens falls location. But the Prattville dealer was very pleasant to do business with.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Gilda K. 
Rating:
5.0

Really nice experience. They were great on the phone and in person.

KEVIN WAYNE L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

brett B. 
Rating:
5.0

Customer did not leave a comment.

CONNIE D. 
Rating:
5.0

Customer did not leave a comment.

christine W. 
Rating:
1.0

Staff were not present at the drop off location. I had to search for 45 min to find an employee. I picked up my trailer rental and dropped it off the same day. Friday 8/28. I got a bill for extra days because the drop off location failed to mark my trailer returned on the correct day. This is unacceptable. I called their number and the main Uhaul number on my documentation. Not only did the local drop off location never answer the phone the main corporate people failed to call me back.

Patrick H. 
Rating:
5.0

Customer did not leave a comment.

STEVENR C. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

STEPHENTHOMAS B. 
Rating:
5.0

Customer did not leave a comment.

Brian I. 
Rating:
5.0

Customer did not leave a comment.

Alexander W. 
Rating:
5.0

A sign indicating drop off location parking would be helpful for those dropping off when the business is closed.

Teresa E. 
Rating:
5.0

Location and manager were great. However, UHaul contacted me separately and attempted to change pickup location despite locations booking and what I thought was confirmation. I asked UHaul rep to not change pickup location but they said nothing they could do. Location rep was able to assist and get pickup time and location worked out.

Jason M. 
Rating:
4.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Customer did not leave a comment.

Olga M. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
1.0

Customer did not leave a comment.

Jorge S. 
Rating:
5.0

Nothing

ROBERT M. 
Rating:
5.0

All was ok the 5 times I'ved rented

Edgar A. 
Rating:
5.0

The windshield wipers were poor especially during the rain deluge. So then, also a safety concern.

denise P. 
Rating:
5.0

Very easy process

Edgar A. 
Rating:
5.0

Customer did not leave a comment.

Samuel T. 
Rating:
5.0

Customer did not leave a comment.

Tim T. 
Rating:
5.0

None.

John M. 
Rating:
5.0

Customer did not leave a comment.

Dennis H. 
Rating:
5.0

Customer did not leave a comment.

Dennis H. 
Rating:
4.0

Your reservation service is terrible. Call me for details 516.458.7007

Harold K. 
Rating:
5.0

Main office,from beginning, wrote me up for truck, not a trailer, we wanted a trailer, and pick up terminal said we were written up for truck, as it worked out, it was fine., chain of command was wrong right down to pick up, but it worked out

Tony G. 
Rating:
5.0

Customer did not leave a comment.

Barry S. 
Rating:
5.0

Customer did not leave a comment.

Virginia R. 
Rating:
5.0

Nothing they were great and easy to deal with.

Michael M. 
Rating:
5.0

Helpful and pleasant people to deal with.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

Annie H. 
Rating:
5.0

This was the cleanest best maintained truck with over 50k I have ever rented. Brakes worked well, engine ran well. There was even signs of the door locks being greased. I never fill they things out. But they earned it. Great people!!!!!!

adam S. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Very friendly and helpful staff

Zdzislaw B. 
Rating:
5.0

No need to improve - everything was fine.

Ronald L. 
Rating:
5.0

Very friendly and helpful staff

Zdzislaw B. 
Rating:
5.0

Customer did not leave a comment.

Maddy A. 
Rating:
5.0

The return process was even easier than the pick-up

andrew D. 
Rating:
4.0

Very polite and made my move easier

Denise W. 
Rating:
5.0

Customer did not leave a comment.

Pasqualina S. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
4.0

Customer did not leave a comment.

clyde F. 
Rating:
5.0

Very nice people pleasure to do business with

L.G. A. 
Rating:
5.0

Customer did not leave a comment.

Dennis H. 
Rating:
1.0

Customer did not leave a comment.

Dominik M. 
Rating:
5.0

Pick up was after location was closed, I was not able to do it using my I-phone (the system stated that I need to come back in the morning). The people at the location opened the office and did everything needed through their computer, it was very nice of them. But still - the phone pick up system is not good

Erkin S. 
Rating:
5.0

Great, friendly service. Easy to pickup and drop off vehicle.

JASON K. 
Rating:
5.0

Friendly, excellent service.

Arthur A. 
Rating:
5.0

Customer did not leave a comment.

alex H. 
Rating:
5.0

Customer did not leave a comment.

Mary C. 
Rating:
3.0

Customer did not leave a comment.

Elizabeth H. 
Rating:
5.0

excellent service!!!!

Barbara M. 
Rating:
5.0

Customer did not leave a comment.

Dominic S. 
Rating:
1.0

Fix the published hours or adhere to published hours, more training on how to execute and alter a reservation, know the difference between charges and credits,(My credit card was charged three transactions totaling about $300 for what should have been about $70) have ready answers to common questions such as the gas fill up charge per gallon, and lastly have a bell or something for customers to communicate to staff out of the office that they need service.

Michelle E. 
Rating:
5.0

Customer did not leave a comment.

Barbara M. 
Rating:
2.0

Customer did not leave a comment.

Kari S. 
Rating:
3.0

The price of 1995 a day is a joke for 4 days it cost me over $250 you have to pay the 1995 Plus Insurance Plus by the mile and it's ridiculous I will never rent a U-Haul again I will not recommend it to anyone there are other truck rental services without hidden fees

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Your online ordering. Fix it so no one else will have to delay or cancel their trip because you have the wrong part number for the SUV's.

Crystalyn S. 
Rating:
5.0

Customer did not leave a comment.

Anne M. 
Rating:
4.0

they had to pick up a trailer from another place. when I hooked up, the trailer lighs. they did not work. they worked on the light issue. when I hooked up again, no lights. they said, that it was the car trailer wires. I had uhaul in Manchester nh, install it. I had to go to a trail repair shop. they found the control box was diffective, that nh installed. this was the first time using it. it cost me 180.00 to replace it

david L. 
Rating:
4.0

Customer did not leave a comment.

TANYA B. 
Rating:
4.0

Helpful and friendly

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Dennis H. 
Rating:
3.0

Poor signage to drop off

jon M. 
Rating:
3.0

Huge opportunity to improve has nothing to do with the pick up or drop off locations. 2 key areas to improve GET ADDITIONAL HELP ON YOU PHONES. PEOPLE ARE HANGING UP ON CUSTOMERS WHO ARE ON HOLD. GET THEM HELP SHOW MORE FLEXIBILITY IN DROP OFF LOCATIONS. I CONTINUE TO GET PUSHED TO PLACES I DON'T WANT TO DROP AT. Otherwise, equipment was good and move went well.

Robert M. 
Rating:
5.0

Nothing everything was great

harry S. 
Rating:
3.0

If I recheck in, I would like to just show ID and be on my way.

Robert M. 
Rating:
5.0

Awesome people who care about their customers.

Mary T. 
Rating:
1.0

Your company sent another customer's documents that included their social security numbers, license numbers, address, full names & other personal information to me. It came specifically to my email address which is a unique address & could not possibly have been an accident. 972-949-2299

james F. 
Rating:
5.0

Annie was extremely helpful and very friendly. A total pleasure working with her.

KRIS G. 
Rating:
5.0

Customer did not leave a comment.

RICHARD T. 
Rating:
4.0

Customer did not leave a comment.

Paul P. 
Rating:
3.0

no one was there, no call back as requested

steven S. 
Rating:
5.0

THE MIRRORS DID NOT MOVE ELECTRONICALLY

Joan T. 
Rating:
5.0

Very nice service. Thanks again

BONNIE S. 
Rating:
5.0

Customer did not leave a comment.

Gerry W. 
Rating:
4.0

Customer did not leave a comment.

David F. 
Rating:
4.0

Customer did not leave a comment.

LISA K. 
Rating:
5.0

none, thank you for all your help! much appreciated!

Heather C. 
Rating:
5.0

ANNIE is professional and well informed. Todd & Andrea Norlander

Andrea N. 
Rating:
5.0

Customer did not leave a comment.

RICHARD T. 
Rating:
5.0

Customer did not leave a comment.

Andrea N. 
No reviews have been submitted for this location.

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