Thank you!
MARWA M
Customer Reviews for Ray Quick Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super easy & quick process. Truck was clean, exact mileage & full tank upon arrival. Returned it & got my receipt in my email within a few hours. No additional charges. They refunded $1 for an unused mile (I used the estimator). Highly recommend.
Alana DVery friendly.
Jagwinder MThe U-Haul truck I got it at a quarter tank, and then I returned it at a quarter tank, the U-Haul tank gas gauge is very old, I then get an email saying they charged me 50 dollars extra for being a 1/8 of a tank of gas off when I dropped it off. It was hard to gauge the exact amount it was when I picked it up because of the old gauge on the truck. I felt like I turned it in at the same amount of pick up but was shocked to find a 50 dollar.
MICHAEL TThis was one of the cleanest rental I have had.
ron mGreat customer service
ZAID RNo comments
EFRAIN TExcellent service and support.
SALVATORE PRicardo was so nice, helpful and explained everything perfectly!
TERESITA BVery friendly and knowledgeable representative when picking up and dropping off.
Linda MThe location I pick was 1/2 mile from my house. U-Haul called me and moved it to a different location that ended up being 2.5 miles from my house. At .89 cents per mile it cost me more then a gallon of gas for Pick up and return.
Douglas FThe easiest and friendliest pick up process ever. These guys are great here. I highly recommend.
LINDSEY SI was scheduled to pick up my rental at another location early that morning. It wasn’t returned on time though and was told this place had what I needed. I drove another 5 miles down the road and was greeted by the most friendly man who just knew how my morning of moving was going. So helpful and I was on my way quickly. Even though they did not have the dolly I needed, his demeanor and kindliness made it all ok.
AMBER SHello, I have found that unless I secure storage or rental needs with an actual UHAUL location that things do not go well. This location was not prepared for me to pick up my rental. I reserved an appliance dolly that they did not have, and I had to leave and drive the uhaul truck to another location to find an appliance dolly. This impacted mileage and my time.
DEENA SThey added safe move to my rental when I said I did not need it so not happy I had to pay the extra for something I didn’t ask for other than that it was good
HALEY HRicardo was extremely helpful.
Coleman GVery helpful staff. 🙏
C MGentleman was nice that helped me get truck.
ROBERT RThe people at this U-Haul dealer are the best.
STEVE HNever, ever, ever rent from this place. Not only did they double-charge me for a 1-day rental, they claimed I caused damage I did not cause nor could they provide any evidence that I had. In order to dispute the fraudulent charges, they referred me to U-Haul Customer Service who said they couldn't do anything. U-Haul Customer Service referred me to Repwest (insurance company) who said they couldn't do anything. Repwest referred me back to Ray Mini Mart who said the person who could solve all these problems for me started work at 5. I waited to call him and HE said there was nothing he could do and...referred me back to U-Haul Customer Service. Save yourself the time, aggravation and runaround and rent from someone else.
ROBIN GHorrible experience all together including being ripped off
Melissa MExcellent service!
KELLY RAppreciate the help from staff
BLENDI KI had originally booked a truck at a different location. Went AT 5 AM to go pick it up and got the message in the app that it was no equipment for our rental. We found a trick at this location, quickly booked, and picked up minutes later. He was friendly and helpful. Thank you.
Justin OI love the people at this U-Haul center, so friendly and helpful.
Steve HStaff is very professional and easy to work with. I would highly recommend this location anytime. I past 5 different U-Haul to get to this location because I know what I’m getting. Thanks Greg
GREGORY LVery friendly and did a great job getting me in and out.
Michael CStaff was great.
MICHAEL RSuper service, fast and easy.
SEVERO MNo comments everything was great
Jeffrey JMy whole U-Haul experience was very convenient.
Vanessa PMy backpack is completely covered in paint and ruined. Not sure why the interior of the truck would be freshly painted and come off on all the items I stored during my long trip. I still have to move more furniture across the country in the future. I will pay for another company that takes care of their trucks. I ordered a specific dolly and got a different one that was far less convenient (barely used it.) To make everything even more difficult Rays had almost no packing supplies. Not happy about dealing with a 3rd party company for a move this size. How much more did I have to spend to go to a full U Haul store?? I won't be spending this kind of money for a poor experience again.
Ryan MQuick and easy and good experience
ALBERTO MTruck was very clean and easy to drive!
JAMES MWhatever this guys name was that checked in my truck was a complete jerk. Wanted to spend the whole time telling me how he'd give me a fines and ridiculing me about my height in front of my children. It wasn't a one time thing, this went on for 5 minutes on 2 separate occasions. To top it off, left behind a set of airpod pros in the truck. Go back, they tell me they haven't seen them, but they still show that theyre at the location. Horrible experience!!!!!!!!
Almando GRented a 6x12 trailer. Location kept helping other customers as I was getting my equipment with a reservation. Employee did not offer to hook up the trailer. Trailer was very old and rusty/ dirty.
Alexander PThis was the worst experience. You app is broken and you tried to charge me $160 up front for nothing. I have used your service numerous times before and never had this happen. I had to wait inside the store for 45 minutes and was very late to my appointment to pick up furniture. I had to do the associates job for her and I also did a complete seperate reservation to try and make things easier for the associate. I would never go back.
Clifferd SWe’ve used this U-Haul location MANY times and they are always great!
Susan HOverall good
Michael GThe guy at the counter was super funny and nice. I love going to places where you feel like family
Jeffrey JExcellent customer service and fully equipped.
THEODORE SLove the convenience of the location and quality of service!
David CVery nice lady helped me but was really slow on the computer when I was doing my process of checking in. Patience was definitely needed. She was very friendly and apologetic for how long it took.
mark sI have rented multiple times from this location. Always friendly, fast checkout/checkin and, a great location for neighborhood
Richard ASuper friendly, hassle free, easy! Highly recommended!
Alex AThree men doing nothing. Gave them the key and they said they'd check in the truck later, then charged me an extra day! Took 2 U-Haul employees several days to get it straight. Nobody answered the phone at Ray's, which would've solved the problem quickly. Will never recommend that location to anyone and will advise others to be aware of the scam some locations might try.
Rhonda GExcellent service and truck very clean and working well, was provided with everything I needed, very smooth and satisfied experience. Will definitely recommend to my family and friends.
orlando a5 star location great people and top of the line rental equipment. Went very smooth thanks team
Richard AVery nice people
ANN Ffree beer
Chuck LRecent changes in policy costed me 170+ dollars and an additional $40 just for dropping the truck off at a different location which I have done before without that penalty. I use these rentals for my business, but I’m going to shift over to Penske from now on.
CHRISTOPHER F