Customer Reviews for Ray's Firestone
(U-Haul Neighborhood Dealer)

137 reviews

401 Wisconsin Ave S   Frederic, WI 54837

(715) 327-8641

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(715) 327-8641

401 Wisconsin Ave S
Frederic, WI 54837

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

It does not exist. It appears to be a vacant building. The telephone for Ray's Firestone is disconnected. After waiting on hold for 23 minutes I got a representative who told me how to leave it there and check out. There were a couple of U-Haul vehicles behind the building, so that is where I left the trailerer and did a self-check out.

Terry C. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

Customer did not leave a comment.

Merilee I. 
Rating:
4.0

After all of the screw up and crazy confirmations, then driving 1 hour and 20 mins just to get a uhaul because people kept messing up. I forgot his name, but he really helped us out as much as he could. I appreciate what he didn't have to do just to make sure we were taken care of and not struggling during our move

TYREE R. 
Rating:
5.0

Customer did not leave a comment.

RENA S. 
Rating:
4.0

Customer did not leave a comment.

Glen B. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Jeff went above and beyond in helping to make a difficult situation workable. We have rented several uhaul this year from various locations and this location was the best.

pamella G. 
Rating:
5.0

Customer did not leave a comment.

Kyle L. 
Rating:
4.0

thank you

AL K. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN R. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN R. 
Rating:
1.0

crabby old guy with a bad attitude. he seemed upset that I was there. then made me go around back and was very irritatted

JOHN L. 
Rating:
4.0

Just dropped off there

Tim N. 
Rating:
5.0

Jeff is absolutely amazing! Extremely patient and went waaaaay out of his way to help us with soooo many things. We rented 2 UHauls from this location just because of the service we received from Jeff

Kayla K. 
Rating:
3.0

less paper work

Joseph A. 
Rating:
5.0

Not having a smart phone or texting capabilities sure slowed down the process!

Ken R. 
Rating:
5.0

Jeff, is so extremely nice and so very helpful. I was so nervous about renting a big truck and driving it across the country. Jeff really helped with the size I might need and was really patient with me when I kept asking about all the different cost options. He was very knowledgeable and definitely knew what he was talking about. It made my husband and I feel very at ease and comfortable with our decision of renting a Uhaul

Kayla K. 
Rating:
3.0

Customer did not leave a comment.

Chad C. 
Rating:
3.0

Customer did not leave a comment.

Jeri S. 
Rating:
3.0

Customer did not leave a comment.

Jamie M. 
Rating:
4.0

Customer did not leave a comment.

Mark B. 
Rating:
3.0

I emailed about a refund and no one has gotten back to me. My trailer was covered in snow and under the snow was 4 inches of ice with wood chips mixed in. I had to spend nearly $20 and 45 minutes to manually wash it out and got soaked doing it. Very displeased!

JAMIE G. 
Rating:
3.0

It's a U-Haul, what do I expect? The tires didn't blow out and the bearings didn't seize, so it was a good day.

Charles L. 
Rating:
5.0

Customer did not leave a comment.

Inter county L. 
Rating:
3.0

Customer did not leave a comment.

Steven C. 
Rating:
4.0

Trailer was very difficult to manage. VERY heavy and difficult to back.

Gary C. 
Rating:
4.0

Customer did not leave a comment.

Julie L. 
Rating:
3.0

No instructions on what to fill out at drop off.

Dan J. 
Rating:
5.0

Customer did not leave a comment.

Barry N. 
Rating:
3.0

Customer did not leave a comment.

Thomas K. 
Rating:
4.0

No one was there when I dropped it off but I spoke to them prior and was told to just drop it off and they would take care of it.

MIKE M. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

AL K. 
Rating:
3.0

If the requested uhaul truck size requested is not available, the truck should be upgraded not downgraded

Norma G. 
Rating:
5.0

Excellent service, reasonable price, reliable equipment. Very pleased.

Steve B. 
Rating:
5.0

He was there, he was open and he had one truck when I was in dire need.

Ron S. 
Rating:
5.0

UHaul's 6x12 trailer REALLY needs to come with a jack!!! We struggled getting the trailer tongue on and off of our SUV's ball hitch (three times). We are VERY UNLIKELY to rent a 6x12 trailer again from UHaul for this reason. Other than that, everything worked out well with the rental. --Don Wortham

Donald W. 
Rating:
4.0

Customer did not leave a comment.

Jason N. 
Rating:
4.0

Customer did not leave a comment.

Rating:
2.0

Customer did not leave a comment.

David K. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
5.0

They spotted us while driving by unloading Saturday evening and stopped to assist. Great customer service.

James T. 
Rating:
5.0

Customer did not leave a comment.

LAURA R. 
Rating:
5.0

Good people

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

Patricia S. 
Rating:
5.0

Customer did not leave a comment.

Terry W. 
Rating:
4.0

Customer did not leave a comment.

AL K. 
Rating:
3.0

Customer did not leave a comment.

Greg W. 
Rating:
4.0

Customer did not leave a comment.

GENE C. 
Rating:
2.0

wasn't open when we dropped off truck and im not computer savy, and only have flip phone.So couldn't do computer stuff for drop off.

Roxanne C. 
Rating:
4.0

Customer did not leave a comment.

Greg B. 
Rating:
3.0

Customer did not leave a comment.

Timothy W. 
Rating:
3.0

Find a better way to estimate fuel usage. Got truck with full tank - refilled truck after using and had used 8.17 gallons to go 50 miles. That's 6.3 miles per gallon. This is the greener, more fuel efficient Uhaul?

John L. 
Rating:
5.0

Great Service, very helpful! Highly recommend Ray's Firestone Uhaul

Darwin K. 
Rating:
5.0

excellent!

Darwin K. 
Rating:
2.0

Person "helping" at the U-Haul dealership was rude and very unfriendly. Would not recommend. Customer service training very needed.

Carol K. 
Rating:
5.0

Customer did not leave a comment.

Daniel N. 
Rating:
5.0

Customer did not leave a comment.

JEOL W. 
Rating:
1.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

Pat V. 
Rating:
4.0

Customer did not leave a comment.

john S. 
Rating:
4.0

He was very helpful and insured that I got the best fit for my needs

Megan M. 
Rating:
5.0

Customer did not leave a comment.

steven N. 
Rating:
5.0

Customer did not leave a comment.

aaron S. 
Rating:
1.0

There was a sign on the door. It said something like, "out from Nov 10th or there about, won't be back until the week after Thanksgiving. Call a couple of numbers. I am working out of my home as much as I can" So, I called and after a couple of numbers and he answered. Was nice and said to drop it off and he would take care of the notification via computer. This is an OAKY operation -period!! WTFG!! Having a U-Haul here is good thing. The town needs it. What if I wanted to rent one on a days notice.... I would have to drive 28 miles to deal with it. Right across the street, an Ace Har5dware is going in and I bet they would be glad for the business. I'll never and I'll tell my friends and family to not go there ... WHAT a HALF-ASSED operation!!

Charles W. 
Rating:
3.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Friendly and helpful.

susan P. 
Rating:
4.0

I just dropped it off, no real interaction but close out of trip was handled correctly

MIKE M. 
Rating:
5.0

Customer did not leave a comment.

Missy L. 
Rating:
2.0

Well, I couldn't find anyone at 4 p.m., so I put the key in the drop box and left. I have no idea if this is a good place to rent a U-Haul or not.

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

Dean G. 
Rating:
5.0

Customer did not leave a comment.

WAYNE B. 
Rating:
5.0

Staff was helpful and everything went smoothly. Thank you!

tony L. 
Rating:
5.0

Customer did not leave a comment.

STEVEN N. 
Rating:
4.0

No Improvement

GEORGE J. 
Rating:
4.0

Customer did not leave a comment.

KATIE M. 
Rating:
5.0

He tried and helped get a refund for the non working trailer. went out of his way to help us.

LAURA M. 
Rating:
4.0

Jeff from Ray's Firestone was great. He went above and beyond helping us get our U-Haul that we had reserved 3 weeks prior to needing. There was an issue with U-Haul not having the equipment we needed, but Jeff went elsewhere to pick-up what we needed, so that we could stay on schedule with our moving date. We even got a free upgrade!!! Thanks Jeff- our trip went smoothly.

ROBYN J. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
4.0

Customer did not leave a comment.

MARY L. 
Rating:
1.0

The location for the pickup of the truck got switched to a different location which was not in anyway convenient. Had a group of people to help and no moving truck. I made them aware to never use Uhaul for moving. Very poor customer service!

JACKIE C. 
Rating:
4.0

After making the order at a different location, we weren't notified of the change until we had arrived at the previous location. After that all went well.

GLEN S. 
Rating:
3.0

Customer did not leave a comment.

JACKIE C. 
Rating:
2.0

Totally sucked. Reserved smaller truck three weeks in advance and ended up having to go 15 miles to get one and it was bigger than i wanted.If this is how U-haul operates I will never use again nor recommend.

ANTHONY S. 
Rating:
5.0

Customer did not leave a comment.

Joel W. 
Rating:
5.0

great

Dean G. 
Rating:
5.0

Customer did not leave a comment.

GENE C. 
Rating:
5.0

Customer did not leave a comment.

DEVIN M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
3.0

Customer did not leave a comment.

JOYCE C. 
Rating:
5.0

The owner/operator went above & beyond to assist me in my moving experience & he was able to save me $$ which is definitely needed during a move. I will definitely recommend him to all my family & friends!

LYNN S. 
Rating:
3.0

Customer did not leave a comment.

bridget G. 
Rating:
3.0

Customer service was good and we were well-informed about contract options. Highly recommend!

KAREN C. 
Rating:
5.0

No improvements. Ray's Firestone was excellent, when I reserved the truck he was very informative and knowledgeable.

TERESE M. 
Rating:
5.0

Customer did not leave a comment.

FRED A. 
Rating:
5.0

Not a thing!!! Thanks much !!!

JEFF N. 
Rating:
1.0

Customer did not leave a comment.

DUANE C. 
Rating:
3.0

Customer did not leave a comment.

DAVID P. 
No reviews have been submitted for this location.

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