Customer Reviews for Red Aero Pack And Ship
(U-Haul Neighborhood Dealer)

349 reviews

900 N Blue Mound Rd Ste 144   Saginaw, TX 76131
(Key Drop Back Door)

(817) 484-5785

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat: 9 am–2:30 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed
  • 7/4/2024: Closed

Services at this Location:

Contact Us

(817) 484-5785

900 N Blue Mound Rd Ste 144
Saginaw, TX 76131
(Key Drop Back Door)

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat: 9 am–2:30 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed
  • 7/4/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great service!!! Great location and super friendly. I WILL use this location again for services. Zero complaints.

Bethany A 
Rating:
5.0

Absolutely FANTSTIC service, thank you, everyone.

abhijit p 
Rating:
5.0

Customer did not leave a comment.

Neil S 
Rating:
5.0

This location is always helpful. Never any issues. Friendly people here.

Steven M 
Rating:
5.0

Customer did not leave a comment.

FABIAN C 
Rating:
5.0

Customer did not leave a comment.

RANDAL P 
Rating:
1.0

Train your employees, to actually know what they are talking about when you give your customer an price. And then right before they rent you change the price. Very unprofessioal people, and defenilty not knowledgable at all.

SANDRA L 
Rating:
5.0

Customer did not leave a comment.

Michael L 
Rating:
5.0

Customer did not leave a comment.

David H 
Rating:
5.0

The truck was given to me with literally no gas, they did comp me 16$ regardless renting a vehicle with literally no gas in it isn’t right. Was worried of running out of gas before I even left the lot. But the staff was amazing everything else was great!

Mycah A 
Rating:
5.0

After a rough experience at another location, customer service sent me to Red Aero and they were so kind and quick to get me into the moving truck!! Will definitely be back!

Lauren H 
Rating:
5.0

Could improve in the cleanliness of the rental (windshield, cab floor, steering, dashboard). Overall, the location was great and easily accessible. There is also a gas station next to it. The key drop off is clearly visible.

Jolas A 
Rating:
5.0

Friendly, great customer service

Jackie M 
Rating:
5.0

Everything was good.

Catherine B 
Rating:
5.0

I was very satisfied with my Uhaul rental experience through Red Aero Pack And Ship.

Joe B 
Rating:
5.0

Customer did not leave a comment.

Zane J 
Rating:
3.0

Super disappointed I was done with the truck a day earlier and was denied a refund

TEILICA H 
Rating:
5.0

The only thing I would say is the system automatic charge you if you returning it late after hours. I don’t think that is fair even when there is no one checking it back in. I know it is not the location fault. But it was unexpected.

KIMEREE T 
Rating:
5.0

This location was very helpful. I will say that my attempt to locate a truck in Memphis was especially difficult forcing me to rent local and doubled the driving. No one way smaller trucks in Memphis. Had to rent two way from Texas back to Texas. Not pleased with corporate but very pleased with local company

ROYCE F 
Rating:
4.0

Customer did not leave a comment.

Victoria D 
Rating:
5.0

Customer did not leave a comment.

JIMMY K 
Rating:
5.0

Customer did not leave a comment.

Isaiah J 
Rating:
3.0

I did truck share, but it wasn’t ready at my pickup time.

Timothy S 
Rating:
5.0

Parking brake did not work. Didn’t discover until I made my first stop.

Randy W 
Rating:
3.0

Customer did not leave a comment.

Melanie G 
Rating:
5.0

Customer did not leave a comment.

Rebecca M 
Rating:
5.0

Customer did not leave a comment.

Deneen H 
Rating:
5.0

The staff was great!

Andrea B 
Rating:
5.0

Fantastic and friendly staff.

Kyle W 
Rating:
5.0

Customer service at the pick up location was impeccable!

Tracey A 
Rating:
4.0

N/A

Francisco M 
Rating:
5.0

Thank you for giving some lead way on the return time and adjusting the charges, really appreciate it. We will be definitely be using this location next time the need arises.

NICHOLAS L 
Rating:
5.0

Great value for a rental vehicle

JONATHAN N 
Rating:
5.0

The lady who rented me my truck was very kind and friendly. Very fun to communicate with

sorin t 
Rating:
5.0

Customer did not leave a comment.

Roberto T 
Rating:
5.0

The owners are the most competent and professional, that I have come across

John M 
Rating:
5.0

Customer did not leave a comment.

Gary J 
Rating:
5.0

Customer did not leave a comment.

HECTOR D 
Rating:
5.0

Everything was fine

DAVID B 
Rating:
5.0

The gentlemen that assisted me was sooo pleasant and professional! I enjoyed our conversation! He went over and beyond to make sure I had everything in my rental (appliance dolly). I will definitely be back for business!!! Thank you sir & God bless you!!!

LAOSAMOA U 
Rating:
3.0

I rented a van from your company today, and unfortunately, I had a less than satisfactory experience. The vehicle I received was noticeably dirty both inside and out. The condition of the interior was particularly concerning, as my wife couldn't sit comfortably due to the abundance of dog hair on the seat. It gave the impression that the van had not been cleaned for an extended period. I believe addressing cleanliness concerns would significantly improve customer satisfaction. Thank you for your attention to this matter.

Mariano L 
Rating:
5.0

Customer did not leave a comment.

Brandi K 
Rating:
5.0

Make the check in process a little faster.

Kevin P 
Rating:
4.0

Customer did not leave a comment.

Shana P 
Rating:
5.0

Customer did not leave a comment.

Patti P 
Rating:
5.0

U-Haul has done a great job integrating technology into their rental process. Very quick and convenient. More than anything, my experience was made great by the good folks at Red Aero. Informative, helpful, kind, and courteous, they made the whole thing a breeze.

John F 
Rating:
5.0

Fast friendly convenient Ran like a champ

Thomas M 
Rating:
5.0

Customer did not leave a comment.

Sonny A 
Rating:
5.0

Customer did not leave a comment.

RODRIGO C 
Rating:
1.0

I was.told.thatbit.would.be 37.75 but when I got.there it.was.an additional.10.00. When asked.tp explain all.charhes the mam.with the funky mustache was rude and a complete.jerk. still.womderimg.what the extra 10.00 was.for.

Kimberly H 
Rating:
5.0

Customer did not leave a comment.

Marcus B 
Rating:
1.0

Added extra dollars for fuel although I fueled and returned the vehicle at the same level as received. And that too, for an unacceptable quantity compared to the usage.

NARESH G 
Rating:
5.0

People were so friendly

MICHELLE M 
Rating:
5.0

Customer did not leave a comment.

SHERYL C 
Rating:
5.0

Customer did not leave a comment.

Brian G 
Rating:
5.0

Excellent service as always!

CAROL S 
Rating:
5.0

Customer did not leave a comment.

Adrian H 
Rating:
1.0

Check in was the worst.

Patti T 
Rating:
5.0

The customer service at this location is great. It's the online app that never worked right, was confusing and really hard to read on a cell phone!!!

JOY H 
Rating:
5.0

There was a chunk out the tire causing truck to vibrate vigorously and you felt every bump in road as if suspension was off, after 3 hours of driving it felt like the truck didnt want to stop making aloud whining noise, and had to sit on break to get it not to push forward while trying to stop, almost like if trans wasnt getting ready to seive up which is wierd for a new truck with 80000 miles, customer services ladies where pleasant and helpful, truck did better once we gave it and hour break but also was scared to pull over in a small foreign town so we pressed on to our final destination

delaney j 
Rating:
5.0

Store employees were fantastic. I love their shop.

tom w 
Rating:
5.0

Customer service phenomenal at Red Aero with good rates and great staffing

CHRIS G 
Rating:
5.0

Customer did not leave a comment.

Yatini D 
Rating:
5.0

Customer did not leave a comment.

Dennis A 
Rating:
5.0

Customer did not leave a comment.

NOOR S 
Rating:
5.0

Customer did not leave a comment.

Alyssa M 
Rating:
5.0

Customer did not leave a comment.

Jenny D 
Rating:
3.0

No one was there they were closed. And I couldn't explain to them about the trucks AC and the rubber strip that came off the door side.

Christie W 
Rating:
1.0

For being a little late on my payment and instead of arranging my payments, U-Haul or the place that i rented it from reported it stolen and now have a charge with the police and am not happy about this.. poor commutation and poor judgement on there end.. i will be getting my lawyer to look into all this.. it's a shame really

Thomas G 
Rating:
5.0

Customer did not leave a comment.

Mariano G 
Rating:
5.0

No problem at all

GWEN G 
Rating:
5.0

The app does not work when checking in and checking out.

Joseph S 
Rating:
5.0

Customer did not leave a comment.

Rohit J 
Rating:
5.0

App picks up was difficult and once I received help from inside the program added extra equipment and charges. I asked for the equipments to be removed but forgot to mention the safe trip which I don’t normally get for in town driving, costing me an extra fee this single mom was not expecting. Besides that this is a wonderful location to rent from and it was my error of not double checking not them.

Sharon S 
Rating:
5.0

Customer did not leave a comment.

Ruben M 
Rating:
5.0

They where very friendly and very helpful

Juan M 
Rating:
4.0

Have enough help on hand one person, having troubles with the computers being trained by one person is trying to run the front area not explaining to the customer the policy and not over charging customer bad service

DWIGHT E 
Rating:
3.0

Offer refunds for miles you don’t use

Antonio M 
Rating:
5.0

Great vehicle the Ford Van. The service excellent.

Pedro R 
Rating:
5.0

Customer did not leave a comment.

Bobby J 
Rating:
4.0

Customer did not leave a comment.

Johnny S 
Rating:
5.0

Thanks for your Service. Have a Great day.

Tommy N 
Rating:
5.0

Customer did not leave a comment.

ADUT M 
Rating:
5.0

Customer did not leave a comment.

BETTY K 
Rating:
4.0

Customer did not leave a comment.

Jobin V 
Rating:
5.0

The Manager Antonio wa great

DAVID J 
Rating:
5.0

Easy rental process Quick process in and out Easy drop off as well

LEATHA S 
Rating:
5.0

This is the ONLY location I like to use. They are so courteous and professional there.

KIMBERLY L 
Rating:
5.0

Brittany was great. She was so helpful finding us what we needed in a pinch. Had to have a truck immediately and she worked that out. I really appreciate her attitude and efficiency. She took my being in a hurry and time crunch in to consideration. I will use Aero from now on.Thank you!

CYNTHIA Z 
Rating:
2.0

Please see above comments.

MARK H 
Rating:
4.0

they were the ones that pointed out where I was charged for things I didn't have. simply because you can't return what you don't have.

Michael C 
Rating:
4.0

Customer did not leave a comment.

Chris S 
Rating:
5.0

Customer did not leave a comment.

TCHOUTA T 
Rating:
5.0

Customer did not leave a comment.

ROBERT B 
Rating:
5.0

Customer did not leave a comment.

Pedro R 
Rating:
5.0

Employees are very knowledgeable and friendly. Accessible location to access.

Kenneth B 
Rating:
5.0

Customer did not leave a comment.

Gary J 
Rating:
5.0

Customer did not leave a comment.

Kelsey D 
Rating:
5.0

The drop box is in the back alley

Steven S 
Rating:
5.0

Customer did not leave a comment.

Arabian H 
No reviews have been submitted for this location.

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