I was sent a message that my rental was no longer available at 1033 Mahoning Ave location, and I need to pick up from here. I was over charged for rental ($78 on a $29 truck). I was told that the reservation guarantee would be a credit of $50, which hasn't been provided. I was inconvenienced for a trip that was less than 2 miles away and charged for gas for a 10-mile round trip. The gas gauge on a truck with 164k miles didn't move, yet the dealer charged me for gas and insurance. I've rented storage and vehicles from the facility on Mahoning with a great success, and this was a nightmare to be honest. I expect a refund and credit based on guarantee that wasn't met.
Jeffrey D
Customer Reviews for Red And White
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Only comments are that even though I scheduled to pick the truck up at 10 a.m., I actually picked it up about 10:15. I returned it at 10:24 on Sunday and was charged a late fee for 9 minutes. We had bad storms and had to move trees to get out of the drive, which caused a delay. Additionally, when I booked online at a specific location I rejected all insurance. The location was changed by Uhaul due to the truck being at a different location. I noticed on my final bill that I was charged $45 for safe move coverage. I feel this was deceitful since I already elected out of all coverages. I did not review prior to paying because I had already elected out and Uhaul added that back when they changed locations. Otherwise, all was well and the service at the location was great.
Paul C