I especially appreciated the friendly helpful staff - everything was easy and I would rent from here again - overall a really pleasant experienceDANIELLE C.
Customer Reviews for Red Apple Food Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck had mechanical problems. You don't need to be a mechanic to figure it out. There was no power driving the truck in City speed limit and empty. So we didn't feel confident driving it in the highway and for a long distance as we needed. The manager offered a different truck in the same size. We realized that would be better to upgrade to a bigger size truck which wasn't available for us with u-haul. So we decided to return the truck with only 6 Kilometers on it. We were charged the insurance and basic charge and we didn't use the truck at all. We were told by the manager that if the truck had mechanical problems we will get a full refund. He tested the truck by himself without a mechanic or witness and deemed that the truck was perfect without any mechanical issue which is so wrong. An independent party should have tested the truck. So at the end we paid for nothing. We had a very nice 5 star treatment and truck from CLEARWAY RENTALS and it turned out cheaper than U-Haul!!!!DANIEL S.
Customer did not leave a comment.ERIC C.
Customer did not leave a comment.Rachhpal S.
Customer did not leave a comment.Kelsey S.
Staff at this location was very picky and unfriendly. I return the van in the condition I got it 6 hours earlier. Only used it to transport large piece of furniture but was accused of bringing it back dirty and messy. It wasn't.Krystyna K.
Easy and convenient all the way through.Bradley J.
Customer did not leave a comment.CHIN S.
Customer did not leave a comment.JACQUES C.
Location was easy to find but the service at the counter was not as quick as I thought for doing the sign-in via the appHannah J.
Customer did not leave a comment.GUN D.
Staff were very friendly. Check in and check out were quick. Would give them an excellent but the inside of the cab wasn't that clean.Dave P.
Truck leaked oil all over the driveway. Poor English speaking. Language barrier. Filled truck to full and they denied I did. Charged me extra for fuel. Cannot be trusted. Would never use this uhaul location again.Kevin E.
We rent uhauls quite often, from our local Red Apple store in Abbotsford B.C. And we love it,so easy and the owners are the best!Heidi C.
I had order blankets but they gave them to the person who was there before me and did not have anymore. There was somebodies old cup in the cup holder. I feel the gas tank should be full when I pick it up and not be trying to fill to half way between 5/8 and 3/4 of a tank.Thomas L.
People at check in were very nice, but can't say the same with the lady at drop off... very mean and rudeYOLANDE B.
all goodPARAMJIT G.
For whatever reason master card debit was not accepted so I was unable to use my card to complete the rental. I was told that this is due to me renting a van and I could use any other form of payment for the other vehicles (which were all rented already) our business does not use credit cards usually master card or visa debit cards. This is the first time we have ever had an issue with rentals with U-HauleDWIN V.
We moved a sofa and loveseat only from point a to point b on a dry , sunny day.We returned cargo van spotless and the lady said"dirty". We also gassed up unit to same point it was upon pick up & were still charged an extra $10 plus dollars.Better not see a cleaning charge on the invoice....gregory ronald B.
Customer did not leave a comment.Jason M.
Customer did not leave a comment.Kimberly E.
They dont tell the truth all of sudden you will be surprice you pay more what the aggrement i would not recomend to my family or friends. Its a rifoffeny D.
Very quick and efficient staff.Neet and clean store.Recommend to get services from this site.SIDAKMEET S.
When I went to pick up my U-Haul, The lady there was awesome. I mixed up my dates and she figured out a way to make it happen. She knew what customer service was and how to communicate. When I returned it, an old Indian (from India) man who had a sense of entitlement and was just an old prick served me. I asked him twice if he got the same reading as me and his answer was - YA. Through a mask it was difficult. Then I was really upset and he proceeded to tell me I should listen. Fuck Him! I will never go back there. I work in immigration and this man is just an asshole and should go back to India. After that, two younger people explained what was what. He sat there like an idiot. He should not be serving customers. I will not go back ever!SCOTT B.
Customer did not leave a comment.Amarinder D.
Easiest quickest rental, very happy with serviceLinda P.
Is very goodTU T.
Customer did not leave a comment.MICHAEL V.
Customer did not leave a comment.ROss C.
Customer did not leave a comment.Warren S.
This was my worst U-Haul experience ever. The person that was present when I returned the vehicle told me that the vehicle was dirty when I had to clean it because it was so disgusting and told me the fuel was at the incorrect level when I put more fuel in it than what I had to.JASON M.
Got the vehicle told to return it clean, it was absolutely disgusting covered in mud and dirt in the cab and back. Took photos of all the damages and the gas at which it was showing less than the contract said. Went and showed the uhaul employee before I left with the vehicle the photos of the gas being off and how dirty it was. Returned and there was a new guy on and tried excusing me of being the gas back low and was gonna charge me and I showed him the picture of when I left and told him I showed the lady that morning and he made me sit there 10mins while he tried calling the morning lady as he didn't believe me . I had a picture time stamped of 1 min after my contract started.Gabrielle S.
Better overall maintenance. The cab was filthy with spilled food. The passenger door had to be slammed with great force to close . There was brocken glass in the cargo area and the rear rollup door was difficult to close. That being said , the costumer service at the location was good.Dan M.
Customer did not leave a comment.Erika K.
Customer did not leave a comment.Darlene B.
Customer did not leave a comment.JAMES D.
Suhag (?) wa msg amazing! Very helpful and friendly.CASSANDRA S.
Very nice experience ðŸ‘ŒPAUL T.
I m very happy with uhaul Marshall Road.AMANDEEP M.
Customer did not leave a comment.darryl M.
Online retrieval system doesn't understand late. It froze my transaction. I had to call uhaul myself and figure it out and get it fixed. The agents were not communicating with me about what was going on. I ordered a dozen moving blankets for the rental. It added just fine at the time of rental for that location. When I areived and was picking up my equipment, they said there were no blankets due to COVID-19. If this was the case, it shouldn't have even been an option on the website. It took me 45 minutes to check in when I was supposed to have â€˜seamlessly' checked in online. The truck smelled awful in the cab like cigarette smoke. There were ashes on the dash and it looked like it had been someone's work truck for a week without cleaning. Would not recommend again.Simon N.
U Haul hidden chargesswarnjit S.
Customer did not leave a comment.Tyler O.
We waited 10 minutes after our scheduled pick up time for them to open, and we're not able to leave until almost 30 minutes past our pick up time. For next time it would be nice to be notified about a delay in advance. Our experience returning the uhaul was great,Jordon A.
Customer did not leave a comment.John S.
Wipers were almost slivers of rubber and my moving day it poured (of course). I could hardly see on the return to the rental agency. Otherwise, very helpful and courteous staff and easy to deal with!RICKY C.
Customer did not leave a comment.harkesh kaur G.
No customer maners what so ever! Barely speak english. Charge me for equipment twice. Not good at all! I have rented uhaul vÃ©hicule at many occasions This was the worst experience ive ever had.Francis P.
For EZ Fuel Sales was 74.63 dollars, it is too expensive. Because I used the car for only 61.7 mile. And I think the fuel needed could be only 7 gallons at most. The cost of 7 gallons could be 40 dollars if I calculated it by 5.7 dollars per gallon. Would you explain it ?ILGON K.
Customer did not leave a comment.bibiana N.
Customer did not leave a comment.Pamela B.
Customer did not leave a comment.Alison S.
Customer did not leave a comment.robert C.
The truck was very old, back of the truck the roof leaked so our stuff inside got wet, the steering wheel was very bad and the truck kept wandering to the right, very hard to keep the truck travelling straight.Antony B.
Customer did not leave a comment.Peter K.
Customer did not leave a comment.MELISSA F.
Excellent service, very friendly staff.Caroline B.
Customer did not leave a comment.Michael V.
Friendly, courteous and a welcome to the neighbourhood. sooooo convientDeborah L.
Box wasnt swept out when we got it,, & used q-tips in it & dirt & chip in windshield ..Overall ,excellent customer service,& helpful.RONALD B.
First time this location, great service.Amir N.
Customer did not leave a comment.evan augustus W.
Customer did not leave a comment.Amrinder S.
Trucks service lights kept beeping saying the stabiltrack needed servicing. The box was covered in dirt and sand that I had to clean befor moving my furniture. Stunk like the landfill like somone did a rotten dump run and didnt sweep up. Staff at red apple were pleasant and helpful.tristin alexande A.
Very kind people and great customer service! Thanks!alicia N.
I have rented lots of Uhauls in my time, and this location has far been the best expierence that I have encountered. Everyone was super friendly and helpful. No issue whatsoever. I will definitely rent a Uhaul from this location again!Jessica M.
We were harrassed and threatened with them calling it in stolen within first 8hrs of renting the truck because THEY overbooked. When rented i specifically told them 24hrs atleast,they failed to add in their notes or database. When we returned the truck we were over charged and treated terribly after numerous apologies from each of us ad we were busy moving and not glued to our phones when she saw fit. I made sure to give them updates as to where we were at in our move and she continued to argue and threaten extra charges ontop of what she had already charged us. I will never use this service or location nor would i recommend it to anyone in the future. It was the move from hell and main cause of stress was dealing with these owners/employees of the red apple food store in abbotsford bc.Candice B.
Customer did not leave a comment.Susan J.
Very helpful and friendly staff at this location. Would happily rent from here again.Gary D.
Customer did not leave a comment.RONALD A.
check in and check out was so simple. It did not take too long.michael V.
Dirty van, flat tire on the other, rude girl , overpriced rentalSHAWNA T.
Customer did not leave a comment.Alex S.
Make sure the truck is actually clean for the customerJack R.
Customer did not leave a comment.Jagsir G.
Customer did not leave a comment.PARMINDER S.
I returned the truck with the same amount of fuel as when we took it. We even took photos of it before we left, in case there was an issueâ€¦ and they still charged us an additional $25 for fuel. They said that it wasn't the sameâ€¦ Even though it clearly was and we held up our photo to the gas gauge. They were the same.Heather B.
Nothing, the lady there was outstandingElizabeth Vctori L.
Customer did not leave a comment.Anjelo B.
Keep doing what you're doingROBERT I.
Customer did not leave a comment.Eric A.
Customer did not leave a comment.Christina H.
Vehicle was tidy but not clean, very dusty inside, windows very poor. Back roll up door was missing a wheel and that axle jumped ouT of the track making rolling it up and down difficult, needing tools to correct. Check in and check out was fine.David J.
Customer did not leave a comment.Robert R.
was great! Very friendly and kind staff...truck cleaned and ran very well. Will definitely recommend and be back again myself. Thank you! RobRob C.
I swept out the complete inside of the 1-Ton Van we rented and it was all the previous person's dirt, but I left it well dusted and swept the floor. I swept out the two seating areas on the floor but found some- ones smoke butts in the holding trays on the passenger door. Not nice to see them. Very satisfied with the Service we got from owners.Bella S.
truck was in good enough condition, could have been a bit cleaner. but it is a moving truck so I guess okRita H.
The ladies that helped me were very friendly and knowledgeable.LYNDSAY B.
Very very helpful staff. Super clear instructions. Would recommend this location any timeSALLY Z.
Customer did not leave a comment.Joel L.
Customer did not leave a comment.Morne W.
First of all, the truck was very dirty and there was water bottle left in cupholder and there was all over on dashboard and they said that the sanitize the truck before they gave it someone else. Even there was another lady the time, the time, I went to pickup the truck and she was complaining about the same thing and backside the floor was really dirty and I have to use my own bedsheets yo cover the dirty, so my mattress won't get dirty. The lady called me back today to clean that freaking truck. I just left one piece of cardboard box inside it and she want me to clean the whole truck for her. Moreover, she was very rude over the phone and she said to me that did I inform to them that truck was dirty. Really, is it my duty to tell them? How come I suppose to know all these things, it was my first time renting a truckGopi S.
Customer did not leave a comment.Mark O.
Make note of vehicles that are in MPH instead of KPH. No problem but can see it being an issue.Michael V.
Everything is awesome..??Jagdev Singh S.
Covid-19 physical distancing was not clearly being practiced. It made one question whether the truck cab had been cleaned prior to our rental, so we cleaned it down ourselves. This location is central which is great, but organization and cleanliness of the store is lacking.Mason G.
Customer did not leave a comment.Andreia H.
Customer did not leave a comment.ERIK B.
Excellent service and current Corvid 19 situation is delaying things and understand. Thank youRoger S.
Customer did not leave a comment.Amandeep B.