Customer Reviews for Red Apple Food Store
(U-Haul Neighborhood Dealer)

354 reviews

32354 Marshall Rd   Abbotsford, BC V2T1A4

(604) 425-0307

Office Hours

  • Mon-Fri: 8 am–8 pm
  • Sat-Sun: 9 am–8 pm

Services at this Location:

Contact Us

(604) 425-0307

32354 Marshall Rd
Abbotsford, BC V2T1A4

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–8 pm
  • Sat-Sun: 9 am–8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

anashdeep s 
Rating:
4.0

Customer did not leave a comment.

harjinder g 
Rating:
4.0

Customer did not leave a comment.

Grant R 
Rating:
1.0

Bad experience, treated poorly. Filthy vehicle.

David N 
Rating:
5.0

It was my first-time use after a friend's recommended, and I liked the services. Reliable and affordable!

Rose O 
Rating:
2.0

Stop scamming customers and changing their reservations, thus leaving them stranded on their moving day.

Rachel W 
Rating:
5.0

Customer did not leave a comment.

JAGROOP S 
Rating:
4.0

Customer did not leave a comment.

arlene t 
Rating:
5.0

process went smoothly and attendant was helpful

Paige O 
Rating:
5.0

Customer did not leave a comment.

Weldo B 
Rating:
5.0

absolutely nothing, excellant service

DAVID B 
Rating:
5.0

Update the earliest pick up time information. When I booked with U-Haul it stated earliest pick up time was 8:30AM and I was only notified the evening before pickup that it was actually 9AM

Steven D 
Rating:
5.0

Customer did not leave a comment.

Dawn S 
Rating:
5.0

Great customer service

harpreet a 
Rating:
2.0

I chose to do the self serve option because I’ve had positive experiences doing that before, but had I an issue with it this time . I followed the prompts on the app, but information was apparently missing and there was a misunderstanding about where the fuel gauge was at. The lady was extremely condescending about me using the app instead of checking in with her. My issue was resolved by her, but customer service skills were severely lacking. Will never use this location again.

Chantelle R 
Rating:
1.0

First of all, their van was not clean when they gave us and when we went there to return it, the lady started screaming at me. There was this old lady when we went to return the truck and she was so rude even when we were so polite.

Vaishnavi S 
Rating:
5.0

Customer did not leave a comment.

Dmitry K 
Rating:
5.0

Customer did not leave a comment.

Richard O 
Rating:
5.0

Customer did not leave a comment.

David L 
Rating:
5.0

Customer did not leave a comment.

parminder s 
Rating:
5.0

Fill the gas tank to the full , so that customers know at the end how much to fill for sure . Thanks

MANDEEP T 
Rating:
1.0

I will not recommend this place to anyone, the owner was soo RUDE he literally started pushing me and wanted to hurt me and wouldn't let me drop my keys at the drop off box. they were EXTREMELY RUDE!!! they completely refuse to have anyone drop a U-Haul truck at their U-Haul truck drop off location regardless of it being a. U-Haul truck drop off location!!!! I have never had any business owner come hit and push me around. they shouldn't be part of U-Haul! this kind of Fkn RUDE behavior shouldn't be taken lightly and actions should be taken against them! I've also submitted a formal complaint against them

piravin r 
Rating:
1.0

Customer did not leave a comment.

Venkata R 
Rating:
5.0

Everything was as expected

Donna L 
Rating:
4.0

Customer did not leave a comment.

natasha b 
Rating:
5.0

Excellent service, use U-haul often and this location has been the best to deal with hands down. Thanks!

DARYL E 
Rating:
4.0

Definitely NOT the cleanest interior. Easy and fast rental.

aaron b 
Rating:
5.0

Customer did not leave a comment.

VICTORIA G 
Rating:
5.0

Very good

harjinder g 
Rating:
3.0

Vehicle transmission was questionable at best. Mirrors were screwed in place and basically inoperative. We have rented from U-Haul in the past and this experience was very disappointing

Stephen W 
Rating:
4.0

Wipe out the cab and remove the bits of trash

Sherry-ann M 
Rating:
4.0

Very bad customer service. Lady needs to know how to talk to customers. Very rude. Worst u haul customer service experience till date.

bikramjit S 
Rating:
5.0

Customer did not leave a comment.

rene b 
Rating:
1.0

The person in store was angry and very unprofessional!

andrii k 
Rating:
2.0

Customer did not leave a comment.

Daniel S 
Rating:
4.0

Would love to pick up a van that had been washed.

John D 
Rating:
5.0

I just forgot my hoodie in the truck i ll pick it up tommorow

shubham p 
Rating:
4.0

Customer did not leave a comment.

roy v 
Rating:
5.0

Customer did not leave a comment.

Miranda G 
Rating:
5.0

All good

Navdeep K 
Rating:
5.0

Customer did not leave a comment.

gurcharan s 
Rating:
3.0

Ive never rented a uhaul where they make you refold your blankets, put them back in the bag and carry them back inside. Does that mean they are never washed or cleaned???

Kathie C 
Rating:
4.0

Customer did not leave a comment.

Manpreet K 
Rating:
3.0

It is time Uhaul in Canada fix their website to reflect the fact that we are on a metric system we do not use miles but kilometers and we use liters not gallons. This makes your receipt confusing and inconsistent with Canadians. Thank you for your time and attention.

William W 
Rating:
5.0

Thanks

rajvir s 
Rating:
5.0

Customer did not leave a comment.

Surjit S 
Rating:
1.0

Salesperson didn’t smile at all just seemed angry and they weren’t friendly.. maybe give them training on kindness

mary w 
Rating:
5.0

Very nice van, clean, well maintained. No issues.

Douglas M 
Rating:
5.0

Customer did not leave a comment.

Joey P 
Rating:
4.0

Accurate reading for odometer. On the pick up receipt was one number on the odometer it was different. Called to make sure we were all on the same page

Andrea I 
Rating:
2.0

The service wasn't very friendly and the truck wasn't in good working order.

Samantha R 
Rating:
5.0

Customer did not leave a comment.

SUKHWINDER D 
Rating:
3.0

Customer did not leave a comment.

Cheryl W 
Rating:
5.0

Customer did not leave a comment.

charles l 
Rating:
5.0

Customer did not leave a comment.

charles l 
Rating:
5.0

Amazing service

AZMAT F 
Rating:
4.0

Customer did not leave a comment.

gregory l 
Rating:
5.0

Dealing was good

amardeep h 
Rating:
5.0

Customer did not leave a comment.

Zhengwei M 
Rating:
5.0

Good

Lila P 
Rating:
1.0

Have a far better business plan for truck rentals. It was a terrible experience. I’ll never use this company again

Jean G 
Rating:
4.0

Customer did not leave a comment.

James R 
Rating:
4.0

The person running it seemed impatient and impolite. Did not make the experience a good one for me

Matthew B 
Rating:
1.0

Service is worse

Palvinder S 
Rating:
5.0

Improve your check in, they were some technical glitches, as I couldn't receive the text message with confirmation link

Shadreck G 
Rating:
3.0

Customer did not leave a comment.

lucie j 
Rating:
5.0

Not a thing I was very please with the customer service

MARK A 
Rating:
5.0

Customer did not leave a comment.

joe c 
Rating:
5.0

Customer did not leave a comment.

Kylie P 
Rating:
5.0

Customer did not leave a comment.

Jaswinder S 
Rating:
5.0

Customer did not leave a comment.

Kenneth M 
Rating:
5.0

Customer did not leave a comment.

TU T 
Rating:
2.0

The lady who processed my order needs more training on her customer service skills.

Renz C 
Rating:
4.0

Very well organized and professional. Quick and easy. The text info worked great. The people were friendly.

Christine F 
Rating:
1.0

The people who provided the van doesnt care about customers. They gave us the dirty vehicle and at last they tried to scam us by claimingbthe money to clean the vehicle. They are very rude. This makes me never book an u haul. Please take an action against these scammers. They already have similar reviews on their google page.

Nitesh v 
Rating:
4.0

Customer did not leave a comment.

Tyler N 
Rating:
1.0

Was very unprofessional and rude

prabhjot d 
Rating:
5.0

Customer did not leave a comment.

rampal j 
Rating:
1.0

The lady at that particular location was rude and very slow. The truck they provided were dirty and smelly as well. Uhaul is a huge brand and it is expected from them to perform well.

archit j 
Rating:
5.0

Customer did not leave a comment.

Kevin W 
Rating:
3.0

Location was out of my way as it was not my first or second choice We questioned the tires for long haul drop for snow tires. There was low windshield fluid & windshield wipers needed replacing as we encountered rain & then heavy snow storm through SK

CHERYL W 
Rating:
5.0

Customer did not leave a comment.

Jaswinder S 
Rating:
3.0

Customer did not leave a comment.

Inderjit G 
Rating:
3.0

Your app and online self check in doesn’t work. What I was trying to do was avoid talking to anyone. What I had to do was sit on the phone for 30 mins to be told to go in and just talk to the person. If I can avoid using U-Haul for the rest of my life I’ll be a happy man

Brian P 
Rating:
3.0

The tire pressure was low & it was very dirty in the cab of the van.

CHRIS T 
Rating:
5.0

windshield wipper needed to be replaced. Other wise was very pleased with everything.

Joseph F 
Rating:
5.0

Customer did not leave a comment.

Chevaughn N 
Rating:
5.0

a furniture dolly with handles please

Sheryl R 
Rating:
4.0

Tried to get extra $50 from my driver upon return. Confronted and shown gauges. Laughed and said he was kidding. Liar. After drop off your employee refused to let my driver wait inside the store. Wtf. It was freezing. That is discussing behaviour. Have dealt with this location before. Always rude. Don’t trust them either.

Patricia M 
Rating:
5.0

Customer did not leave a comment.

LEAH K 
Rating:
4.0

This is the second time I've rented there. The staff are very friendly and a pleasure to deal with, no issues and accommodating. I would encourage anyone looking to rent in the Abbotsford area to use this location for these reasonsd. Richard

Richard O 
Rating:
1.0

Terrible treatment - unethical - lied about initial mileage - terrible stains (vomit?) in cab - mislead on numerous accounts - over charged - manufactured claims/untrue statements.. Congratulations!! Just like you trained them to bec

Eric A 
Rating:
5.0

Customer did not leave a comment.

GURPREET C 
Rating:
5.0

The owners are wonderful people. Very friendly and thorough. Thank you very much.

Paul O 
Rating:
3.0

I was extremely disappointed that when I returned the van and shared with the employee that the person before me obviously did not fill up the van because while the gauge showed full and I was told it must be returned full, The individual did not offer any remedy or even apologize for the situation. Here is what I shared with her happened. When I filled the tank for what was a 36km rental I had to fill up 13.407 litres ($23.05 cost) to make it full. I'm not an expert but your site states: What is the gas mileage of a 9' cargo van? Unleaded fuel Fuel tank capacity: 31 gal. Miles per gallon: 16 mpg 13.407litres for 36km of travel amounts to 7.6MPG (see below) so either there is something seriously wrong with your vehicle or I paid for gas I didn't use. Either way I'm not very happy about this situation. I do have a receipt for the gas and a picture of the pump both have date stamps so you can clearly see the issue is not mine. I would like Uhaul to address the fact I ended up paying more for my rental than should be considered "Reasonable" due to false instructions that I needed to "fill-up" the tank Trip: 36.0 kilometers Fuel: 13.41 liters L/100km: 37.242 L/100km = liters per 100 kilometers Equivalent Fuel Consumption Ratings MPG US = 6.316 MPG Imp = 7.585 km/L = 2.685 L/100km = 37.242

MICHAEL R 
Rating:
5.0

Customer did not leave a comment.

DARSHIT P 
Rating:
5.0

Customer did not leave a comment.

jaspal s 
Rating:
5.0

This is the second time renting from this location and they are always friendly, and professional.

Alexandra W 
Rating:
1.0

They said there was half a tank in the truck but there was only 3/8 of a tank. I forgot to take a picture for proof and I got charged extra for returning it with "less fuel" and pretty sure I got overcharged in general but the guy didn't email me the receipt like he said he was going to and he was very rude. I will never rent from this location again.

JEANNETTE M 
Rating:
2.0

We ordered furniture covers and a appliance dolly, neither of which were present at the location. Having to find an appliance dolly last minute during a move is rough; moving without it sucked. The truck didnt have a light in the loading bay. Moving things out after it got dark was difficult without light. The side mirrors on the truck would not stay in place. I had to adjust them every 10 minutes to properly lane change... Overall, not very happy.

Joseph L 
No reviews have been submitted for this location.

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