As always, easy as can be and good rates too.
Clint W
Customer Reviews for Red Barn Feed Store 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excelente!!!
ELIEZER GGreat Service Thank you
Kelly SJust avoid this location. The equipment was in horrible condition and borderline unsafe to drive. The cab of the truck smelled like rotten animal feed and moldy hay (think chicken coupe). The mirrors and seat were not adjustable, the tires and front end were so worn out that the truck was all over the road, it was a horrible experience over all. Spend the extra $60 and go to Penske.
Robert MENSURE THAT THE CORRECT KEY IS IN THE LOCK BOX. THE RENTAL TRUCK WE WERE STUCK WITH GETTING WAS VERY DIRTY AND HAD LOTS OF SCRATCHES ON THE OUTSIDE. THE ORIGINAL RENTAL TRUCK WAS CLEAN AND IT WAS A LITTLE UPSETTING TO HAVE THE WRONG KEY IN THE LOCK BOX.
Liz LI always rent from this location and love their customer service! Great people who work there!
Janelle Scustomer service was awesome
Meagan MThe tires were bald and metal was showing through. Fortunately we did not have a blow out.
Aimee MMake sure the rental equipment is up to standards, When I rented this trailer I was concerned about the condition of two of the tires on it. I told the agent that two of the tires were not good and he said it will be okay if you have a problem with them they will send someone out. Also the plate didn't match what the paperwork showed so he took a photo and said I'll take care of it. So while traveling we had a blowout on one of the tires that I had mentioned. I called the help line and they did respond and they were very helpful with my requests but I lost about two houres of driving time due to this rental which could have been advoided if equipment was in working order
JIMMY CStaff were friendly and professional.
Aaron VNada
joseph bWas charged for gas when I put the gas back to were it was. I was also charged $180 deposit which I have never had done before. A was all so never told to take a picture of gas a miles but I can say that the shop owner was a little helpful with the mistake ,even thought it wasn’t fixed.But the u-haul customer service agent was VERY rude
Taneitha CThe experience could not have gone better! I had to run home to get the right size ball/hitch, and even though it was closing time, he waited for me to run home. Very helpful and pleasant experience… I know where I will rent from here on!
Tressa WI ordered a dolly with my rental truck. When I arrived I was told that none where available. There was some sitting in the room where I picked up my van. I wish I was notified before hand so I could of made other arrangements.
Juan RGreat customer service
Jose TNo room to drop off equipment
Danielle SU-Haul dealer made the process super easy and pleasant! Highly recommended!
Lori HMy sister's recommended you to me her name is Rosland guess it was awesome
Darrel JWe reserved for 8:00am. Arrived at 7:55am went in when they opened at 8, the guy asked us what we needed and we told them we had a truck pick up for 8 he said rudely “ you know you can’t pick up trucks until 9:00”. I said no the uhual site did not alert me and allowed me to schedule 8:00 at his location. He stomped off to get it ready without another word but it was rude.
Colton WNothing, the actual store front and owner and the uhaul representative were all pretty helpful. Only complaint is the app check out and check in process was a bit complicated for a first time user. Might help to make sure customers know to watch the video because it’s actually essential to the process and make sure app is bug free. The app kept glitching on me when I tried to check in the vehicle and wouldn’t let me proceed through without calling customer service. The customer service rep was super sweet and listened to my issue. She helped a lot too.
Angela MThe staff at the location was friendly and helpful.
Jonathan SGood people!
Norma BI was thankful for the assistance getting the trailer both hooked up, and disconnected. I plan to recommend and use your location/service in the future.
Shawn SThe only issue was that one the straps (strap net that goes over the tire) was not functional. Besides that everything was great and the attention was excellent. After coming out of the store I couldn’t start my vehicle, the battery was dead do to cold weather I assume, and the person that attended me inside the store brought out a jumper to start the battery, since that didn’t work he pulled his truck and jumped my battery with his truck.
Felix MQuick service
Dion SGood customer service
Dion SSERVICE WAS FAST AND GREAT.
Alejandro PNone
Gilberto ETell the owner thank you for helping hook up.
Kyle DNothing
LaKisha SGreat people......
Dion SExcellent service. I almost never touched the trailer. They hooked it up when I picked it up, and disconnected it when I brought it back.
Brandon WI was charged a extra 69 dollars.
Justin GI’ve never seen worse customer service than I did this morning at the Red Barn Feed Store. I returned a trailer we rented and when I didn’t back it up into the precise space Bill (the owner) wanted, I got cussed out and was told I was “a sh*tty driver”. I responded that no other place would require a rental customer to back up a trailer either. (It was also not a straight back up…I had to back up around his truck, then around a corner and then off to another side where I thought he was pointing…but he was also behind the trailer so I actually couldn’t see what the heck he was doing). After another line of insults from the old man, I asked him if he treats all his customers like this. And that when he said ”get the fu*k out of here”. I literally said two sentences to this guy. The entire transaction was him having a fit. What a disappointment.
Leslie WThe service was great at the location in Kennedale Red Barn wood recommend them anytime
Gregory GFriendly and very helpful!!
Darryl CVery convenient , helpful staff.
wendell gGreat service
Kim PThe rep at the local uhaul was very nice person.
MANG S