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GERALD DEAN KIMRAY
Customer Reviews for Red Barn Feed Store 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
U-Haul dealer made the process super easy and pleasant! Highly recommended!
Lori HaydenMy sister's recommended you to me her name is Rosland guess it was awesome
Darrel JacksonWe reserved for 8:00am. Arrived at 7:55am went in when they opened at 8, the guy asked us what we needed and we told them we had a truck pick up for 8 he said rudely “ you know you can’t pick up trucks until 9:00”. I said no the uhual site did not alert me and allowed me to schedule 8:00 at his location. He stomped off to get it ready without another word but it was rude.
Colton WarrenNothing, the actual store front and owner and the uhaul representative were all pretty helpful. Only complaint is the app check out and check in process was a bit complicated for a first time user. Might help to make sure customers know to watch the video because it’s actually essential to the process and make sure app is bug free. The app kept glitching on me when I tried to check in the vehicle and wouldn’t let me proceed through without calling customer service. The customer service rep was super sweet and listened to my issue. She helped a lot too.
Angela MeyersThe staff at the location was friendly and helpful.
Jonathan SosaGood people!
Norma BentleyI was thankful for the assistance getting the trailer both hooked up, and disconnected. I plan to recommend and use your location/service in the future.
Shawn SpencerThe only issue was that one the straps (strap net that goes over the tire) was not functional. Besides that everything was great and the attention was excellent. After coming out of the store I couldn’t start my vehicle, the battery was dead do to cold weather I assume, and the person that attended me inside the store brought out a jumper to start the battery, since that didn’t work he pulled his truck and jumped my battery with his truck.
Felix MorenoQuick service
Dion SpikesGood customer service
Dion SpikesSERVICE WAS FAST AND GREAT.
Alejandro PalaciosNone
Gilberto EscobedoTell the owner thank you for helping hook up.
Kyle DeanNothing
LaKisha SaylesGreat people......
Dion SpikesExcellent service. I almost never touched the trailer. They hooked it up when I picked it up, and disconnected it when I brought it back.
Brandon WerstI was charged a extra 69 dollars.
Justin GormanI’ve never seen worse customer service than I did this morning at the Red Barn Feed Store. I returned a trailer we rented and when I didn’t back it up into the precise space Bill (the owner) wanted, I got cussed out and was told I was “a sh*tty driver”. I responded that no other place would require a rental customer to back up a trailer either. (It was also not a straight back up…I had to back up around his truck, then around a corner and then off to another side where I thought he was pointing…but he was also behind the trailer so I actually couldn’t see what the heck he was doing). After another line of insults from the old man, I asked him if he treats all his customers like this. And that when he said ”get the fu*k out of here”. I literally said two sentences to this guy. The entire transaction was him having a fit. What a disappointment.
Leslie WandelThe service was great at the location in Kennedale Red Barn wood recommend them anytime
Gregory GrayFriendly and very helpful!!
Darryl CampbellVery convenient , helpful staff.
wendell gilmoreGreat service
Kim PuglieseThe rep at the local uhaul was very nice person.
MANG SAMCustomer service was great, I will rent here again
SHANE CREEKWanted to give me a different truck than the one on the reservation and told me I didn’t have to go through and take photos of the truck
Miguel De La TorreGuys at the store were helpful and friendly! Thanks for being there!
Lori FisherGreat service
mark ramseyfast and friendly
Joseph PughWhen I made a reservation for a car dolly the full one with no wheels on the ground and when I got there they didn't have it the customer hasn't returned it yet so I had to do the one with the two wheels
Phi NguyenThey were very helpful and I am glad I rented from them.
Frank MorrisNice and respectful people!!
Roderick ReedFast, professional and courteous service. I will rent from there again the the future.
Louis GonzalesI had ordered an appliance dolly and 2 dozen pads. They had neither. A regular dolly and 1 pad. The owner basically took a copy of my license and debit card. I wasn't asked to sign anything, was given no paperwork or a copy of the contract. While I appreciate the brevity of picking up my truck , from previous rentals I don't think everything was done per uhaul standards. Won't use this location again.
Dan StarkRed Barn Feed Supply is an awesome uhaul dealer. They were very friendly and kind to me especially when I needed to extend my days. Thank you and Great job gentlemen!! Conda Ross
Conda RossThis is a feed store which is fine but it really stinks. For that reason we will choose another location next time. People were very friendly. It is just the horrible smell in the office.
DIANNE BENTONThey made it so easy!! Thank you
Russull DickinsonThe online rental allows one to select things that upon arrival the selected location does not have. When we got there we found out the appliance dolly that we rented was not available and this was a huge impact to our ability to move large, heavy appliances. There needs to be some sort of way for locations to update what they have so that customers do not waste time and money and have their moving plans upended at the last moment.
Sean LeinoGreat customer service. Highly recommended!
Jennifer GreerVery easy and very professional will go back for sure.
Damon MooreWe rented a tow trailer and the other light wasn't working and when we tried to get it taken care of before we left nobody was willing to help so we ended up driving towing with just one tail light working.
Alice HakataI know it was early morning and may have been the first one there...maybe smile and a good morning...not just oh what aee you looking for...I know its a pet store also but friendliness goes a long way...also got charged extra for going over a few miles even thou i filled the tank more than it was given to me
Robert GarciaFast and easy, cute little feed store.
Lisa Pardo