Customer Reviews for Red Deer Rentals & Maintenance
(U-Haul Neighborhood Dealer)

Rating:

1.0

Our Uhual had some kind of leak or hole in the structure of the vehicle that allowed water to damage all of our belongings. Heart breaking experience. Would not recommend

Rating:

5.0

THis was the best experience I have had picking up at U-Haul. The crew at this location were friendly and efficient.

Rating:

2.0

I’ve rented from U-Haul numerous times and have received good customer service at other locations. Unfortunately, my experiences at this location have consistently been disappointing. On more than one occasion, staff arrived late to open the office even though I had an 8:30 a.m. reservation. I’ve also been made to feel invisible and unacknowledged while waiting for assistance. The office itself is dirty and disorganized, with files and other items scattered on the floor. I hope management addresses these concerns because customers should be welcomed, acknowledged, and served on time, especially when they’ve made a reservation.

Rating:

3.0

The truck was not clean when I picked it up, there was dust on the Cargo Box floor, there was also a pair of used glove inside. We have had so many rental experience, and we did not think it was a problem. But this time, we got charged for the cleaning fee after return.

Rating:

3.0

very helpful and friendly staff here - super full & crowded office, but luckily there's a bistro table and a couple chairs outdoors to sit at on the sidewalk

Rating:

3.0

There’s hidden charges $15 for credit card.

Rating:

3.0

The person that was working there basically told me couldn’t have a trip without getting the insurance that U-Haul provides and that my credit card doesn’t cover rental trucks when I know it does. Also, my original reservation was at Cooper Roofing where I stood around for 45 minutes waiting for this one girl to do everything for everybody and she couldn’t find the keys on the key and I went to the truck and the truck wouldn’t even start. They said they’re gonna boost it and I don’t want to trust this boosted. If I get my location that needs to be booted again this overall was a very, very terrible experience and well really make me think about renting from U-Haul again. Also the Riverside location has a $20 charge to drop off the hours. That is unacceptable if you wanna call me I would be happy to discuss.

Rating:

3.0

Not sure why they would charge me extra for fuel when I already bought fuel and showed an evidence of initial fuel level.

Rating:

1.0

When I asked for a jack to take the trailer off my truck the attendant said, "We don't have one, just lift it off" really? Is UHAUL paying my wage when I am laid up for a week after I throw my back out?

Rating:

4.0

Clean the trucks.

Rating:

2.0

We returned the truck and trailer in extremely clean condition. The fuel was where it was supposed to be and when we returned it, there was no one there to receive it. We put the key in the dropbox. My driver saw a sign just said do not park on anybody else’s property and the only spot that he could see where he could park. The truck and trailer was crossing about six parking stalls. The man that I spoke to on Monday explain explained that he had to come down and move the truck and trailer and the $105 that I was charged he says was all for an after hours charge even though it said that the fuel was not at the level and they needed to charge for cleaning. My driver is a professional truck driver and he felt his best choice was to park where he did because there was no one around on the Saturday afternoon and he felt that where he parked was his very best option.

Rating:

3.0

Very busy at end of month, and it seems that doing everything online slows down the process of picking up your vehicle. Paperwork would be better.

Rating:

5.0

The team went above and beyond to see my needs to do what I needed to do with the rental vehicle. I was quite pleased with everything. They are very professional and do a great job. I recommend them

Rating:

3.0

Was not properly informed about having cash for certain equipment.

Rating:

5.0

This was an extremely smooth and positive process/experience. When I need to rent again, this will be my location of choice.

Rating:

1.0

The guys working were extremely rude, i felt like the fact I was there to pick up a truck was the biggest annoyance in their life. When i went to get in the truck i realized the truck was squeezed in so tight next to the other trucks that i couldnt get in, so i went back to ask the guys to move one of the other trucks and he laughed at me and said just go in the passenger side, i told him there was no room on that side either so he sighs rolls his eyes and said ill be out in a min. He didnt come out so i had to squeeze beetween the trucks almost getting stuck between them and managed to get the door open just enough to get myself in. Then he comes out and says i told you so. Just not really the kind of spot that i want to spend my money.

Rating:

2.0

Office Hours wrong. Emergency phone # doesn't work. Didn't go over specifics of return time for Van rental, which apparently ends at 3 and office was already closed but says open until 4:30.

Rating:

5.0

These guys were fantastic!

Rating:

2.0

No one came out to inspect the truck with me. When hauling, the transmission was grinding in 5th gear. When told about it, the two staff seemed uninterested. The store interior was focused on the one employee’s mma career rather than U-Haul goods and services.

Rating:

4.0

The location is extremely tight and there isn’t anywhere to park when you go to pick up. The service was good just the location is tight.

Rating:

1.0

Terrible service - didn’t get the Dooley or blankets I paid for. weird location I got sent to instead. seems like guy has never sold a uhaul before

Rating:

5.0

Gentleman that helped me at the desk was extremely friendly and helpful and then the gentleman that helped me load the trailer onto my hitch was also very helpful and friendly great staff

Rating:

1.0

Charged me for gas even though I already paid for gas out of my own pocket and filled it back up to half myself. They still charged me for gas, do not go with this location .

Rating:

3.0

Only accepts cash for accessories.

Rating:

3.0

Place was closed which was fine I had a return after hrs link.. got there and clicked on it and said the page didn't exist.. called the number .. couldn't get through

Rating:

2.0

The customer service of the staff was very poor. He appeared passively aggressive. I will not use the location in the future.

Rating:

1.0

The manager needed to step in and help the new employee. Took an hour to get everyone checked in (as in each booking was an hour behind) and the U-Haul was very dirty. The employee working was trying his best but needed support. He was very nice and helped us hook up. But his manager would sit and watch him and make jokes about the long wait.

Rating:

3.0

The manager is very helpful, the assistant couldn't care less. The truck was loud, muffler issues not addressed. Ignition needed lubrication key was stiff getting in. Otherwise good, no other issues.

Rating:

2.0

It is not fair at all to the customer to have to bring the U-Haul all the way back to Red Deer as there are other place to drop them and then stand there and tell them that if they don't they will be charged $500 dollars for them to retrieve it and it is so upsetting to have to deal with that as a Disability person

Rating:

2.0

I dropped off my trailer and uhaul the day before it was supposed to brought back and they charged me for an extra day.

Rating:

3.0

I feel that they need a better system for a busy time of month. The owner was away and the people he had covering were closing the office early. They had no access to certain information for clients which makes it difficult. The people covering did their best to accommodate.

Rating:

1.0

I regret not listening to the other bad reviews. Truck was dirty, guy who checked me in was fine, the manager was awful. The rude staff, the manager I think he was, got upset when I asked if I could block out my AHS number or citizenship marker like the privacy commissioner reccomends, and what their policy for this stupid new alberta license, as I'm worried abour my identity being stolen, and he wouldn't say how they protect my data, as they will scan all of it, and kept interrupting me when I was talking and wouldn't let me finish my sentence. I brought up the offical privacy commissioner's report and guidance, and he interrupted me again, lecturing me about how he worked with the privacy commissioner and they (u-haul) wouldn't accept it if I blocked my AHS or citizenship. I asked who I could contact at u-haul about it and he refused to give me a contact.

Rating:

5.0

Amazing service - very helpful!!! And very easy to access for pickup and drop off. Highly recommend.

Rating:

5.0

Guys at the counter were great and easy to deal with. No complaints and would highly recommend.

Rating:

5.0

Poor tire conditions

Rating:

5.0

All went well.. very friendly workers

Rating:

5.0

‏ إنه جميل ورائع والمعاملة جيدة جدا انصح جميع المشتركين زيارتهم

Rating:

1.0

The trailer had one newer tire and one older tire. When I picked it up, it was full of dirt and screws and had a strong odor that smelled like some type of toxic substance. I took photos documenting the condition of the trailer. I was also disappointed that no one asked if I needed assistance or came outside to help connect the trailer or verify that it was safely attached before I began my 5,200 km trip. Fortunately, I knew how to connect it properly myself. However, not every customer has that experience, and if someone didn’t know what they were doing, the consequences could have been very serious. I also wanted to mention my experience with the staff. The younger man at the front desk was extremely rude and unprofessional. The father was polite and reasonable, but the son’s attitude was unacceptable. He came across as cold, dismissive, and arrogant throughout our interaction. I left feeling upset and disappointed by the way I was treated. What made the situation even more frustrating was that while I was inside completing the paperwork with the son, the father went outside and was working on his own vehicle in the parking lot. When my daughter and I went around to pick up the trailer, no one came over to assist us or ensure everything was connected safely before we left. Based on this experience, I will not use this location again. I will also be sharing my experience with others, including the poor customer service, the dirty condition of the trailer, and the complete lack of assistance in preparing it for such a long journey. The experience there also took an hour….I expected a much higher standard of professionalism and concern for customer safety. I honestly want to be reimbursed or have some type of remuneration for that experience and having a uhual with two tires in different conditions to drive across Canada with…

Rating:

5.0

The equipment worked perfectly & as expected for the task at hand. Staff at the store was approachable & he was very knowledgeable about their products.

Rating:

4.0

Very friendly and helpful. Very pleasant to deal with and answered all my questions

Rating:

5.0

Second time renting from here and I've had positive experiences both times. Very helpful and kind.

Rating:

1.0

Honestly this is the second time I’ve rented from this location. The staff really couldn’t care less about customer service. It had been a few years since I rented from them and I had forgotten how bad it was years ago. Complete indifference, zero desire to be helpful or even provide a baseline level of courtesy or respect. The trailer was fine, but I’ll be renting elsewhere next time.

Rating:

3.0

I put yes to personnel being helpful but I did a self drop off. There were no people

Rating:

3.0

They cancelled the rental I reserved because they said I didn’t have a working phone number, which I did. The dismissive attitude and rudeness makes me not want to use this location in the future.

Rating:

5.0

Excellent service from staff. Easy pick up and drop off

Rating:

2.0

only reason why i would is because they had unjts available and they work on holidays. but when it comes to booking and stuff 0 flexibility. i booked a u haul for 2 days from a different depot. they sent me to riverside to pick up the truck and they called me to return the truck. ive only had the truck for 1 day and i ended renting uhaul twice and pay for gas twice because they needed the truck i rented for 2 days. so i got slapped double the bill instead of ssving the money. but hey i guess had a differenr they can rent out to me lol. 🤣

Rating:

5.0

All good

Rating:

5.0

Staff was very friendly, helpful and efficient. The 5x8 utility trailer was clean and easy to obtain. Highly recommend this location.

Rating:

1.0

Very poor customer service.. will not gonna come back to this location

Rating:

2.0

Staff offered no instructions on drop off. They were also very curt and unfriendly. No guidance whatsoever.

Rating:

1.0

I had it booked for 830 am The 2 guys working there showed up at 845 and were complete dicks One guy was helping me out while watching an Alberta sep video loudly on his phone. I got changed 2times and no one can tell me why or is answering the phone. I want all my money back

Rating:

1.0

The employee that dealt with it was cranky, rude and ignorant. Terrible customer service. Will not go back