My truck pickup location was changed twice shortly before move day, even though I booked more than a month in advance. It added extra stress and extra driving distance during an already busy move. I also specifically confirmed by phone that my reserved equipment would still be available after the location change, but the furniture dolly I reserved was not there when I arrived. Thankfully I had my own cart with me, otherwise the move could have become a major problem. The staff at the final pickup location were fine, but the overall reservation and inventory system was frustrating and unreliable.
Satoshi K
Customer Reviews for Red Lion 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would not recommend this location to anyone else because it took forever for me to get a receipt, also when I called to check to see why haven’t I gotten a receipt. I was told that first that I will get a receipt by midnight the day of the rental. Then when I called the next day it was early morning and it was said they didn’t have enough people to process, the whole day I made several phone calls to find out when I was gonna get my receipt I was told every time waiting to be process, waiting to process so no I would not recommend this place to no one again ever.
GRACE NThe service was outstanding. Employees were helpful and professional. The truck was the nicest and best kept truck I ever rented.
Mark PI originally spoke to a rental less than 1/4 mile from the location where I needed it, but when I received my confirmation, the pickup location had changed and was 4.5 miles away. The 10’ truck was advertised as $19.99/day, and I realize that was without tax, but my bill ended up being $49.93. I think the majority of the unexpected increase came from the $15 “Safe Move” charge, which was something I didn’t want and was not asked about. I feel like the advertised rate was a mis-representation of the actual charges. The truck itself ran well and filled our needs. It did have low air pressure in one of the tires though.
Robert PTruck itself was clean but very noisy, so much so it gave me a huge headache and my ears are still hissing, and no cruise control which was a big problem for a 6 hour drive
Stuart WWhen I told them I was dropping it off at another location they said yes but When I dropped it off at another u haul location I had to make several calls , even though I had the u haul app but everything work out
ANTHONY BCousin was very professional helpful and helped me with all my needs. I would recommend everyone that I know that maybe move her a U-Haul to that company.
Davilin SMe robaron dinero por que le puse gasoline le dije a la persona que lo cheque antes de irme y no queso para dos dias despues decir que le falto gasolina. They stole my money because I put gas in the truck. I told the person to check it before I left, but they didn't want to. Two days later, they sent me a receipt saying they were out of gas. And I have my receipt.
JOSELITO MI was charged for fuel even though I pointed out discrepancy in rental agreement before I left and returned with more fuel than was in initially.
Katherine HDidn't have a ramp, transmission was shot, engine was much better, ran rough, customer service bad
Christina GEverything went well. I need a U-Haul on short notice and they came through for me. Thanks for your help , well appreciated.
Mira HDejar el precio exacto, y no aumentar más dinero de lo establecido
Sindy MI selected the option to use the App to pick up my vehicle. This was not actually an option. The truck was locked and I had to go into the store. The employee did not know how to check me out and she kept stopping to check-out the convenience store customers. After about 45 minutes someone else finally came in and was able to get me checked out and give me the keys. I was over an hour late meeting my moving team. The tank was empty so I had to fill it up before I could get on the road - conveniently this location is a gas station/convenience store. My $19.97 rental was over $120 with mileage and gas!
Michelle A