Customer did not leave a comment.Jeffrey W.
Customer Reviews for Red Top Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had to wait over 40 minutes just to get the code to get through the gate to be able to access the uhaul. After waiting a long time with customer service they were finally able to assist me.Garrett P.
We put the gas back to the level it was in the truck and still charged. We took a photo of both before and after and still waiting for the replyDavid B.
I had a unit here for the past 13 years. Everything was great. I had no more use for the unit or I'd still be using. I highly recommend.MARK G. | Overall Experience
Lawanda went above and beyond helping me with an extremely stressfull last minute out of town move. I rented from Red Top U-Haul a few years ago and I'm so glad I used them again. I was surprised when I walked into the office. I expected it to be dumpy looking. Lawanda had it beautifully decorated w/a bisro table & chairs, lovely fall decorations everywhere w/lots of pumpkins and a patriotic theme intermingled. Such a welcoming feeling when I walked in. Especially for a woman in a man's world. It put me at ease immediately. A nice touch was the large bowl filled with Hershey chocolates. Lawanda was great she made me very comfortable during the transaction. Highly recommedable.JO-ANNA S.
Very friendly and helpful staffSteve R. | Overall Experience
Customer did not leave a comment.Nileshkumar P.
Gas tank was empty, didn't have code to get in, paid for a hand truck but didn't get oneChristine K.
The customer service was okay because she really don't want to focus on how long is the line. She kept talking with the customer and holding the line long. thankAnanta A.
Customer did not leave a comment.April P.
Things went smoothly overall. We were just a little frustrated that the uhaul didn't have the furniture dolly in it that we had requested and laid for. We actually had to drive to another center to get that knowing we were paying for mileage/gas.THOMAS B.
Customer did not leave a comment.Adreanne H.
I rented a storage unit for nearly 2 years. No issues in that time and they were willing to work with me, not only when moving in to my 2 units, but helpful and understanding when moving out. Would certainly recommend to anyone needing a storage unit in the area.Kenny F. | Overall Experience
The truck waiting for me was not the same truck listed in my online reservation. The office was closed since it was Sunday and they never updated in their system which truck they gave me. This caused me several hours of being on hold with UHaul throughout the week and many issues.Caroline R.
Dropped off after hours.Donna W.
had a little trouble with the app finding my location. after that everything went fineSteven S.
The amount of time we had to spend trying to get the truck was way longer than expected. The first time we tried to get to get the documents â€œverifiedâ€ and having to have another contact was ridiculous and the person kept telling us to go inside despite the fact that we had submitted contact info for a person and they had received a phone call from u haul twice! Once she denied us and we tried again, the process was <5 min and I really appreciated the new person helping us out and being efficient. Had it been as smooth from the beginning, would have made moving day a lot better not having to spend an hour trying to obtain a truck. Especially when we had already uploaded a drivers license the day before and the person had no other ways of helping other than saying to go inside ( when the office wouldn't open for another 1.5 hours)Paul R.
Customer did not leave a comment.JAMES F.
Customer did not leave a comment.Jose C.
Customer did not leave a comment.Jonathan L.
Customer did not leave a comment.Dwayne P.
Truck was locked in lot upon arrival. Place did not open at scheduled time either. Was tossed around a few times until they sent someone to Red Top Self storage. No apology and quite rude once they eventually showed up. Was able to pick my truck up an hour late. Miserable and unprofessional from a UHaul affiliate.Ross S.
Small parking lot. Difficult to park. But owner was friendly and helpful on follow up call after drop off.Jim D.
Customer did not leave a comment.MICHAEL Y.
Customer did not leave a comment.Ashley M.
Customer did not leave a comment.Darrell S.
Customer did not leave a comment.CHRISTINA L.
Customer did not leave a comment.Tim F.
Make sure the reservation is held. Very disappointedAndrew L.
Customer did not leave a comment.Chris L.
The experience was overall Good. The truck was clean. There was no oil in the engine so I'm guessing the maintenance is a little neglected.Kevin D.
Customer did not leave a comment.Nurgul S.
Also very friendly and helpful.David C.
Customer did not leave a comment.James R.
Excellent equipment,new.very friendly serviceChristian K.
They. Was suppose to charge me $197 for rental and they charged my card $434 and now I won't recieve my money back until 7 to 10 business daysjessica B.
Customer did not leave a comment.Mitchell S.
Customer did not leave a comment.Richard W.
There was a bit of confusion over the keys. Plus I found a key set (not to the truck I was renting) and it was a little difficult to figure out how return them. But the facilities are clean and they do a good job.William H.
Customer did not leave a comment.Mike G.
The only negative thing about this place was that there was an error in my beginning mileage. I know because I took a picture of the odometer when I left. The beginning mileage that they wrote down was 12 miles short. I saw the error after I left and didn't bother to go back and haggle for something under $10.Linda B.
Very good experience with this location and will use again!Kenneth H.
Customer did not leave a comment.Cherie M.
The front desk lady was very nice and helpful. Great experience. Fast!Nancy C.
Customer did not leave a comment.Gabrielle R.
Customer did not leave a comment.Robert O.
I was required to fill the tank back to full before dropping the truck off. The truck was full when I left the local turkey hill. Apparently driving the 3 miles was enough to have them charge me $8 for filing it up. What I suspect is they looked at the gauge and assumed it was not full. That model ford van, the needle will not move any higher despite it just being on the white line. I'd dispute the charges but its $8, which is why I think they do it. its such a little extra charge they get to keep with out really adding any gas, no customers want to fight it. I will never use this location. considering Enterprise again when we buy a house since we will be local.Justin S.
The staff was very friendly and helpful. They were up front with pricing and fees. Assisted with truck rental and return on short notice. Great experience with no problems. I would recommend them and use them again myself should the need arise.jill F.
Customer did not leave a comment.Kyle G.
Customer did not leave a comment.JERROD H.
Customer did not leave a comment.Rose B.
Your system went down when I was picking up the rental and you charged my card twice leaving me short money I needed for bills. Otherwise it was fineStephen T.
Customer did not leave a comment.Gregory M.
Customer did not leave a comment.Lucas H.
The staff was friendly and helpful...Kristal D.
Customer did not leave a comment.Paul W.
Made reservation a week before, but the day of pickup was told that my pickup location had changed. 25mi in the wrong direction! Then had to wait almost a hour for the new location to open! The new pickup place was not clearly marked as a UHaul store. Trailer was fine.PAUL L.
Customer did not leave a comment.Jerome K.
Customer did not leave a comment.Paul R.
Customer did not leave a comment.Christina W.
my pickup location was changed 3 times. even though red top was extremely nice, it was inconvenient.christine W.
Customer did not leave a comment.Donald Z.
Customer did not leave a comment.Cindy L.
Customer did not leave a comment.Misong J.
The folks here were very friendly.Eric S.
Customer did not leave a comment.Anthony S.
Customer did not leave a comment.Michael S.
When I returned the truck with the five furniture pads I was given from uhaul (not the original 24 I paid for) I was charged $100. They had zero employees in sight at 12pm on a Tuesday (9-5 hours are inaccurate) so there was no one to talk to in order to complain. I was charged $100 for furniture pads I never received and my furniture has been damaged.Chelsea G.
After hours drop off, staff was there when I arrived answered my questions.thomas R.
easy drop offMARK W.
Location was closed when I arrived.Jaclyn T.
Very nice!CHRISTINA M.
Very professional!Jim M.
The trailer needs a jack / stand. It was extremely difficult to hook / unhook by just picking up the end of the trailer by myself. Someone could really get hurt doing this, and someone without much strength never would have been able to even hook it up.Jeffrey M.
This was a total disaster when it came to billing. I have been over charged TWICE, and if the bill is not corrected for the third time, I will contact my attorney. This UHaul states that it is open until 12:00 noon on a Saturday. I called this UHaul and no one was there at 11:57 AM, yesterday Saturday March 4, 2017. The individual told me that she was on her way to York, PA. REALLY???!! That is lousy customer service. I am DEMMANDING MY MONEY BACK!!! Sincerely, Miss Lisa KayserLissa K.
Quick registration and clean facility/storage unitPrivacy R. | First Impressions
Customer did not leave a comment.david L.
Friendly, dependable service. Everything explained. Thank you!STEPHANIE M.
Everything went smoothly. Truck was ready for pickup and our household items were removed from one storage unit to another smaller unit at Red Storage with no problems.Donald Z.
This location was great. My only criticism is that it was hard to find. GPS took me to a different location and there was no actual UHaul signage out front. However the woman I worked with was incredible! Very helpful, accomodating, she went out of her way to help me back the beast of a truck in and she unloaded the auto transport on her own. About the signage, she said whenever she puts it up, the wind tears it down. Given the location I can totally understand that and don't blame her one bit. In the end, my return was smooth and easy. Will definitely recommend this location again.jaimi D.
Customer did not leave a comment.Ronald H.
Customer did not leave a comment.Sunil M.
Nothing. They even had a keruig so I could grab a cup of coffee. Stellar!Dave Z.
Very friendly helpful staff. Up front with pricing and fees. Assisted with storage unit rental and truck return on short notice. Great experience here would recommend.Privacy R. | First Impressions
Very friendly staff helped us with arranging a storage unit rental and truck return on short notice. They were very accomodating, up front with pricing & fees, and all paperwork was ready when we arrived.DERRICK P.
We dropped our rental truck off on Sunday afternoon and the facility was closed on Sunday, however, it's location, appearance and the ability to park the vehicle and put the keys in the box were excellent. Also would recommend this facility to anyone.Henry K.
Customer did not leave a comment.SANJUANA S.
Thank you for letting us return the truck even though we were 5 min past closing!Kim R.
The staff at Red Top Self Storage was friendly and very accommodating. We have used the venue before to rent storage units and will most certainly now go there for Uhaul rentals. Thanks!!!Stephen M.
The office was not open during advertised hours. I also did not receive a return phone call after leaving a message. I drove to there twice the facility twice to find they were closed.Privacy R. | First Impressions
Customer did not leave a comment.Michael D.
U-Haul saved the day when a competitor totally blew us off 2 days before we were to pick up the truck. Won't make the mistake of going anywhere else again!edward P.
Red Top was outstanding with the truck and service provided. Appreciate it very much!Mike K.
Great rental experience. Terrific customer service. Would rent from there again and highly recommend to others.Joe T.
Customer did not leave a comment.alyssa V.
Customer did not leave a comment.ian F.
We had two rentals at this facility during one week. Everything went great. The equipment was ready when we got there. Connie in the office was extremely helpful and answered all my questions. I will definitely rent there again.Pamela M.
Great Location.michael R.
Inside of car was dirty. Truck was parked far away from the entrance and customer was expected to go and retrieve the truck having never been in that spot before. Would have been nice to have the truck near the entrance.Sam B.
Customer did not leave a comment.James M.
Customer did not leave a comment.Barry D.
Customer did not leave a comment.Mike F.
Customer did not leave a comment.Melinda B.
Customer did not leave a comment.Jason S.
Customer did not leave a comment.Melissa V.