Things went smoothly overall. We were just a little frustrated that the uhaul didn't have the furniture dolly in it that we had requested and laid for. We actually had to drive to another center to get that knowing we were paying for mileage/gas.THOMAS B.
Moving Truck Rental in Hummelstown, PA at Red Top Self Storage
(U-Haul Neighborhood Dealer)
Hummelstown, PA 17036
Services at this Location:
- Mon-Fri: 9:30 am - 5 pm
- Sat-Sun: Closed
Special Operating Hours
- 7/2/2021 - 7/12/2021: Closed
- 7/16/2021 - 7/17/2021: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Hummelstown, PA 17036
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The truck waiting for me was not the same truck listed in my online reservation. The office was closed since it was Sunday and they never updated in their system which truck they gave me. This caused me several hours of being on hold with UHaul throughout the week and many issues.Caroline R.
Dropped off after hours.Donna W.
had a little trouble with the app finding my location. after that everything went fineSteven S.
The amount of time we had to spend trying to get the truck was way longer than expected. The first time we tried to get to get the documents â€œverifiedâ€ and having to have another contact was ridiculous and the person kept telling us to go inside despite the fact that we had submitted contact info for a person and they had received a phone call from u haul twice! Once she denied us and we tried again, the process was <5 min and I really appreciated the new person helping us out and being efficient. Had it been as smooth from the beginning, would have made moving day a lot better not having to spend an hour trying to obtain a truck. Especially when we had already uploaded a drivers license the day before and the person had no other ways of helping other than saying to go inside ( when the office wouldn't open for another 1.5 hours)Paul R.
Truck was locked in lot upon arrival. Place did not open at scheduled time either. Was tossed around a few times until they sent someone to Red Top Self storage. No apology and quite rude once they eventually showed up. Was able to pick my truck up an hour late. Miserable and unprofessional from a UHaul affiliate.Ross S.
Small parking lot. Difficult to park. But owner was friendly and helpful on follow up call after drop off.Jim D.
Make sure the reservation is held. Very disappointedAndrew L.
The experience was overall Good. The truck was clean. There was no oil in the engine so I'm guessing the maintenance is a little neglected.Kevin D.
Also very friendly and helpful.David C.
Excellent equipment,new.very friendly serviceChristian K.
They. Was suppose to charge me $197 for rental and they charged my card $434 and now I won't recieve my money back until 7 to 10 business daysjessica B.
There was a bit of confusion over the keys. Plus I found a key set (not to the truck I was renting) and it was a little difficult to figure out how return them. But the facilities are clean and they do a good job.William H.
The only negative thing about this place was that there was an error in my beginning mileage. I know because I took a picture of the odometer when I left. The beginning mileage that they wrote down was 12 miles short. I saw the error after I left and didn't bother to go back and haggle for something under $10.Linda B.
Very good experience with this location and will use again!Kenneth H.
The front desk lady was very nice and helpful. Great experience. Fast!Nancy C.
I was required to fill the tank back to full before dropping the truck off. The truck was full when I left the local turkey hill. Apparently driving the 3 miles was enough to have them charge me $8 for filing it up. What I suspect is they looked at the gauge and assumed it was not full. That model ford van, the needle will not move any higher despite it just being on the white line. I'd dispute the charges but its $8, which is why I think they do it. its such a little extra charge they get to keep with out really adding any gas, no customers want to fight it. I will never use this location. considering Enterprise again when we buy a house since we will be local.Justin S.
The staff was very friendly and helpful. They were up front with pricing and fees. Assisted with truck rental and return on short notice. Great experience with no problems. I would recommend them and use them again myself should the need arise.jill F.
Your system went down when I was picking up the rental and you charged my card twice leaving me short money I needed for bills. Otherwise it was fineStephen T.
The staff was friendly and helpful...Kristal D.
Made reservation a week before, but the day of pickup was told that my pickup location had changed. 25mi in the wrong direction! Then had to wait almost a hour for the new location to open! The new pickup place was not clearly marked as a UHaul store. Trailer was fine.PAUL L.
my pickup location was changed 3 times. even though red top was extremely nice, it was inconvenient.christine W.
The folks here were very friendly.Eric S.
When I returned the truck with the five furniture pads I was given from uhaul (not the original 24 I paid for) I was charged $100. They had zero employees in sight at 12pm on a Tuesday (9-5 hours are inaccurate) so there was no one to talk to in order to complain. I was charged $100 for furniture pads I never received and my furniture has been damaged.Chelsea G.