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Richard Welsh
Customer Reviews for Reds Auto Works Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Stop being so needy. WAY too many emails!!!!!
Roy MacumberStaff was excellent, knowledgeable, and very professional. She even followed up after the rental to make sure everything went well.
Phillip MunsonOur overall experience was just ok. We were able to accomplish our goal of moving our things. Employees were very nice and the location was what we needed as far as mileage to and from our storage but other than that I probably wouldn’t use this place again. If you’re intimidated by dogs I would definitely avoid this location as they are loose inside and not happy when people come in. I just stayed away from them and they didn’t bother me but made me a bit nervous. When we picked up the truck we were told “the check engine light is on but you should be fine. ” Not what you want to hear when you’re traveling over 100 miles with a 20 ft truck full of stuff. We didn’t break down so that was a plus but the truck sounded like there was something wrong with it as it made a very loud whining noise when excellerating on the gas.
Paula ReaganRed was amazing!!! Personable and helpful after debacle with original pick up that was supposed be in Canandaigua . Red was on sight and ready to help. Fantastic business.
Kimberly DavisAgent was very helpful and knowledgeable. Definitely rent again in the near future.
Jack BolsterRed is a good guy he just take to long. The stuff I rodered was in even in the truck or at the store. Also he talked me into switching my on line order to a store and I really wich I would of know that it took as long as he took. Put me an hour behind. also the dogs barked mostly all the time. Over all he is a pood hard work person, the truck was in dood condition. Je's kind of to laid back for me I had to be at work and had people waiting for me. Nothing was ready.
walter reddenNothing the atmosphere was very friendly with professional service,
Timothy BryanHands down the best Over and above Top notes I wish all of your agents was like this One
MAURICE EDWARD WESTONThe Cell Service (Verizon) is AWFUL. using the U-Haul app is a huge challange. Ended up tethering to companion's AT&T phone to complete the work. I would strongly suggest Red get a WiFi set up and advertise it on wall near Key Lockers for U-Haul customers. (Not for nothing if Red needs advice on such things they he can contact me.)
Mark KimbleStaff was very helpful
Ronald DarcyEveryone was nice and helpful as I said above. I was very impressed with the whole process.
Patti BandyGreat service
Bob MaestasThe truck was pretty beat up.
Jay EnsworthVery kind and helpful.
Angela Rathbonemore gass in tank to start with
Susan WalshGood friendly service
james dyeVery friendly and accommodating.
Greg OConnorGreat service
Daniel Ofsteinwe had an excellent expierience with uhaul trailer
Hayley OffenVery friendly people. If you are new to pulling a trailer, these folks can easily walk you through it and make you comfortable.
Daniel NovakNothing - went very smoothly & greatly appreciated the truck for my move!
Karen ReigelspergerQuick rental check out and check in. Excellent service.
Jay DutcherMake equipment available at the location you picked when ordered online. Had to drive half an hour out of my way to get a trailer, then take an hour out of work to return the trailer to the same location. The excuse I got from costumer service was all the trailers have been taken out of NY, and have not been returned. Which is an horrible excuse for a company this size.
Eric BrewerThe only issue I had with uHaul was: I am located in Penn Yan and had to pick up my rental 15 or so miles out of my way. I was charged that much extra for mileage because there were no vehicles at my desired location. I don't believe I should have been charged the amount I paid due to lack of rentals.
JON PAIGEA pain free experience. They represent you well.
Carol HouleFast and friendly service.
Marlena ThorntonStaff was very helpful and knowledgeable.
Todd BiesenbachNo improvement needed! Personal we’re polite experienced very helpful. All my expectations were met! Hats off to them at Reds! Thank you!
Kevin ColleaThey are very friendly and helpful.
kathy worthNothing I can think of—
Abram AubI feel I was over charged for millage.
roxanne brinsonThere is no service out there so it was impossible to do an after hours pick up. I was already very frustrated since my reservation was switched three times which delayed the pick up by two hours.
Cassitty RoseHe is always super nice and was willing to come to the office on a saturday night for me to make it easier. Thank you!!
Shannon zonaGreat customer service.
Ronnie OrlowskiNothing
Tina FerrellMore communication as to whether or not your reservation is going to be at the location
Francis DickinsonReds Auto was kind, pleasant and friendly. The Uhaul was clean and I was offered and told about all services and products. I'd recommend Reds to friends and family. However, I was very less than satisfied with Uhaul and never again use them. I paid, in the end, nearly 600.00 for renting your truck and could not even have it for 24 hours. I was renting it early one day but was expected to have it back by 530pm. That rental cost me more than my monthly mortgage and had to rush my move, exhaust myself and didn't have time to get everything I needed to move, moved. Then I was charged extra for a dolly. Charging 700 for a rental then having to pay 7.00 more for a product that should have been included is extremely petty coming from such a large company AND, remember, I wasn't even able to keep it for a full 24 hours w/o having to have paid for ANOTHER day. Uhaul should be ashamed of themselves for taking such a chunk of my hard earned money. Pitiful. I will NEVER use Uhaul again or recommend anyone else use them either. Sincerely, Janet Arnold
Jannette ArnoldThe step by step process through the app worked well, just read it and follow the directions carefully. And don’t forget to put the key in the Dropbox, the app didn’t tell you to
Robert CunninghamAgain, they were honest, friendly and kind
Lynn FrankovitchGreat customer service.
Ervin CorcinoU Haul corporate should ensure customers do not have to drive an hour from there location to retrieve a vehicle for out ot state use.
ERICTHOMAS JOHNSONEverything was great!
Tricia WhethamI recommend having the rental at the location where it was booked. I drove an extra hour to this location. Customer service was less than accommodating. The system tried to rent out the trailer I had reserved before I arrived.
JARROD ROCK