Customer Reviews for RedStone & Skyview Rentals
(U-Haul Neighborhood Dealer)

Rating:

3.0

Made arrangements two weeks in advance to pickup the truck close to where I live. Received a call a day before that my pickup has now changed. Very inconvenient, had to change all my plans for the day. Should honour my original pickup location, that’s why I made reservation.

Rating:

4.0

location is good, the truck i used was perfect and clean, but the road to the location is untarred.

Rating:

5.0

Great And reasonable

Rating:

2.0

This location is an old house down a gravel road with several businesses operating out of it. Cleanliness is questionable.

Rating:

1.0

The person in charge tried to charge me for gas even when I presented the picture from before and after and receipt of the gas filled

Rating:

5.0

It was alright. Didn’t speak English very well and I left the yard confused.

Rating:

4.0

Customer Service department needs to communicate any changes in drop off location to local business faster. When I arrived they said they didn't really have room for the trailer but took it anyway.

Rating:

5.0

Overall experience was very good. Service representative was very friendly and helpful. Location was very handy to far NE area and had the equipment I required. The only suggestion I would make involves the location lookup on the main company website. When searching locations with the trailer I needed, this location did not show when searching Calgary. This is a major issue, as this would have added over an hour of travel and gas for me on pickup and drop off days having to go to a location in another quadrant. Once I found this location, it was only a 10 minute drive to pick up. Please fix the website search function.

Rating:

5.0

This wasn’t our choice of location or time of pick up, but the request for the location in Airdrie couldn’t be fulfilled even given almost a month lead time.

Rating:

2.0

Improve the grounds and roads

Rating:

3.0

I had to buy a 60 CAD gas for 35 miles millage. This is very unacceptable and ridiculous.

Rating:

1.0

May GOD save me next time renting from this location

Rating:

2.0

Equipment that I ordered did not provide.

Rating:

4.0

Owner was extremely helpful! The roads and parking area is gravel, and huge holes. Dusty/dirty . Highly recommended

Rating:

5.0

Hard to improve. Experience was great

Rating:

5.0

Competitive pricing. Uhaul providers are flexible, in pricing, and had flexible options I had due to rainy weather that caused delays for me to load. The also had flexible pickup due to the distance I had to travel before I picked up the trailer they provided.

Rating:

5.0

Easy and painless!

Rating:

5.0

Friendly staff Explained everything in details

Rating:

5.0

Excellent experience, I would rent from this location again. New model truck, very clean and easy to deal with pickup and drop off. I booked last minute on the last day of a month and was very happy to have the truck I wanted in stock. The employee was very polite dealing with difficult customers in front of me.

Rating:

3.0

The parking lot is very industrial/dusty. The walk to the U-Haul is long. Purchasing moving supplies was more expensive at the location than listed on the U-Haul site.

Rating:

5.0

N/A

Rating:

5.0

Amazing staff, Sid, was very helpful

Rating:

2.0

Vehicle Was Not Clean When I Pick Up. Inside Cabin Was Clean But Not Outside. And The Guy Who Was There Not Friendly. He Always Rude.

Rating:

2.0

They lied about the truck rectal size a d charged ne more than than i should have been

Rating:

5.0

The gravel road was bumpy but the employees waited for us to arrive and helped us hitch up. Very thankful for the help.

Rating:

5.0

Owner is duper helpful

Rating:

2.0

The location wasn't great

Rating:

3.0

Van had no heat, needs wheel alignment, garbage left in the back of U-Haul

Rating:

2.0

The signs indicating where to drop off the truck were very confusing and badly written English. The office was very run down and sketchy.

Rating:

1.0

I had originally selected a different dropoff location to return the truck to when I made the booking. The morning of the return, I happen to check the UHaul app and I noticed that the dropoff location was changed on me. This led to some confusion on my part as I was not notified of the change, and I wasn't sure why this happened as there was no explanation given. The new dropoff location was a big rough graveled yard with mostly semi trailers, semi tractors and other heavy equipment stored there. The entrance was gated with no mechanism or intercom to talk to anyone to open the gate. Thankfully there happened to be a trucker coming into the yard ahead of us and that driver somehow opened the gate and we were able to drive through. Otherwise we would have been stuck at the gate until someone came along to open it. The spot where I was to drop off the Uhaul truck was at the far end of the yard and quite was a fair distance back to the office. So needless to say, I wasn't too happy with this dropoff location. The Uhaul rep at that site was nice and helpful, so I have no issue with the service he gave me. Just the yard itself was not the best.

Rating:

5.0

Even this person was very collaborative, spoke clearly & well behaved. He assisted with required steps while returning the u-haul.

Rating:

5.0

Nice service I am very happy 😊 thanks you so much

Rating:

3.0

I think everything is fine, but when you have to reverse the truck into the parking spot, it becomes very difficult because there are trucks parked on both sides, and it’s hard to park in between them. The office says that it has to be parked the same way as before. If the parking is not the same, they will charge you. And the truck has to be parked by backing in. Thanks.

Rating:

5.0

Excellent Service

Rating:

5.0

Thank you U-Haul for making our relocation a smooth one. See you in the future.

Rating:

2.0

The truck was dirty and not well maintained. While driving, the steering consistently pulled to the left, the braking performance was unacceptable, and the passenger-side door did not close properly. These issues raise concerns about vehicle safety and upkeep.

Rating:

1.0

6x12 trailer one way from Calgary to Surrey bc had no lights on trailer the wheels would lock by it self the worst experience I ever had with U-Haul

Rating:

5.0

😇😇😇😇

Rating:

5.0

Base on my experience, I have no comments at this time regarding improvements for next customer?I was completelysatisfied.

Rating:

2.0

I spent approximately one hour trying to pick up my reserved truck due to a system malfunction or outage. Even though I had signed up for mobile pickup, which is advertised as the quickest and most convenient option, the system was non-operational, forcing me to repeatedly go inside and talk to the clerk. The physical location compounded this issue significantly. The lot is huge, and the distance between the office and the U-Haul truck parking area is at least 500m. I had to drive back and forth three different times because of a combination of errors: first, the truck assigned to me was the wrong size (26' instead of the reserved 20'), and second, the correct 20' truck was not in the designated spot, all while the app/system was down. I witnessed about three other customers experiencing the exact same technical difficulties while I was there. Although the personnel were kind and gentle, the site itself—including the office—felt unwelcoming and unprofessional. Furthermore, there is no clear signage indicating where customers should park their personal vehicles, especially thinking that the whole yard is a Truck parking lot with lots of traffic. The overall experience was severely hampered by operational issues and poor site management.

Rating:

5.0

Good service in like 👍 good communication and telecom communication good .

Rating:

4.0

More out door lighting for drop off after hours. It was very dark and hard to see.

Rating:

5.0

Thank you for being reliable in what you do.

Rating:

1.0

The guy who was there informed me after arriving he could not help get trailer on hitch due to heart condition so I had to leave and go find someone to help so instead of picking up at 9 I didn’t pick up tell noon then had to deal with the tire leaking air and having to put air in the tire multiple times. I returned the h it the next day (instead of 2 days as originally booked) due to the tire and being inconvenienced with that when I dropped it off I was still charged the second day even though it was there prior to noon the guy said it’s based on 24 hour cycle which I didn’t even pick it up and get out of there tell noon the day before due to the uhaul employee. The location was dirty and hard to find no communication with employee I would never recommend that location and due to the condition of the tire and trailer would not recommend uhaul to anyone

Rating:

5.0

Good customer service. Highly recommended for anyone who need for moving stuff.

Rating:

4.0

Im satisfied clean and truck are very well maintained

Rating:

1.0

Location is not ideal, it is on a long dirt road and in the middle of nowhere. I was also overcharged for KM and the owner of this franchise won't answer my calls.

Rating:

5.0

Drop off was Nolan Hill and they were excellent

Rating:

3.0

First, I had booked 26 feet truck and was given 20 feet truck. Second, the location is bit remote and has about 1 KM of gravel road to reach. Third, the rental office is close to main gate but the trucks are parked way end of the parking lot which is mostly full of 40 feet trailers and trucks.. If someone wants to pick up from closer location its good, but definitely not much convenient.

Rating:

5.0

Truck was ready on time. Friendly service by the agent.

Rating:

1.0

Thats not it … i got charged way more than the expected price. I have filed for a dispute. There was a mistake by the staff for sure they put the wrong miles and the receipt.

Rating:

3.0

Initial return location 235132 84 st se rocky view county should be cancelled, extremely rude new Canadians that refused service and hung up the phone when called. Very poor signage, very difficult to locate proper location.

Rating:

3.0

It was hard to find it is gravel /unpaved road, parking gate was locked with no code provided had to wait for 15mins there was no one at the location

Rating:

3.0

A very rough road to get to.

Rating:

4.0

Customer service was great but vehivle condition was in not good vondition .

Rating:

1.0

Worse experience ever customer service agent on duty was very unprofessional yelling at customers who parked in front the office they don’t have safe designated area for customer parking I’m talking about parking just to go in the office to pay and complete the rental. The road is gravel very bad as it is a long road to get there. They also share the lot with truck driving school which unsafe for U-Haul customers the U-Haul trucks and other equipment is parked at the back of the lot exactly where the truck drivers are practicing parking. The truck I was given had engine light on I was told not to worry about it my move was from Calgary Alberta to Ontario I told the agent I do not feel comfortable renting a truck with engine light on he then told me to take the truck parked beside which had low gas and was not clean I have pictures to provide. Unfortunately I had to settle for that I also had rented an auto transport which I was told to come back after I load my truck. I was worried about that as I did have fragile items on the truck and with that road being so rough I am not sure if anything broke in my boxes. After loading my truck I came back for the auto transport. That they was the worse service I was provided the same agent who rented the truck to me yelled at me for parking in front of the U-Haul office I was not the only one parked there as there was 3 more customers that parked right beside me. I told the agent to stop yelling at me and that they should provide parking for customers he said that we all should park on the gravel road outside the gate wich was not only far but also unsafe with all the truck driving there (some are just learning to drive) and so much dust they may not even see the vehicle or person walking. This was very unacceptable. The other customers in the office could not believe the agents behaviour he continued to yell at me and the other customers told him I was right and to stop yelling at me at which point I had enough and asked for his name I also let him know I would be complaining to U-Haul he then contacted his manager and spoke in his native language (Indian) so none of us understood what was being said. I went back to the U-Haul truck and waited for over 1 hour for him to come out and connect the auto transport to the truck. During this time his manager called me and said for me to wait in the truck and not to argue with the agent. I could not believe this instead of him asking me what happened and apologizing he was telling me not to argue with his agent. I was never the one who started the argument in the first place. There was no customers left and he still did not come to help me. I called U-Haul and complained about what had just happened the female agent took the notes told me it will be ok if I can try to connect the auto transport by myself My son was with me I have asked him to connect the auto transport unfortunately the lights around the auto transport did not work I had no choice but to take it like that. My friend provided me with a trailer light connector that made the connection work so we can have lights around at night. My son got to Ontario and returned truck and auto transport yesterday. Today I had the area manager call me to find out what has happened I explained to him. He said he will look into it and apologized. However from the conversation I had with him I gathered he already was aware of the parking problem and told me the designated parking for customers was same area where the U-Haul trucks are parked which is far at the end of the lot and in the same area where the truck drivers are learning how to park. I feel I was not provided the proper customer service by U-Haul agent/manager as I did have to clean the truck myself and attach the auto transport by myself i feel I should be compensated for the bad customer service provided to me and the unnecessary added stress. I have rented trucks storage rooms and auto transport (you can check my account) I spent over $20,000 already in rental alone from U-Haul. I do hope you look into this and get back to me. That location should not be operating it’s very unsafe.

Rating:

5.0

Excellent service this location

Rating:

3.0

The trailer I rented did not have a leg post to raise and lower trailer, There was marker lights out All the tires were under inflated,