Customer Reviews for Regina Carwash
(U-Haul Neighborhood Dealer)

1050 reviews

20 Hesse Bay   Regina, SK S4R7Z9

(306) 522-2370

Location Hours

  • Mon-Sat: 8 am - 9 pm
  • Sun: 9 am - 9 pm

Services at this Location:

Contact Us

(306) 522-2370

20 Hesse Bay
Regina, SK S4R7Z9

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 9 pm
  • Sun: 9 am - 9 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

picked up from the north regina ( Regina Car Wash Location ) better customer service... staff said they are not from uhaul and so they don't know much about the car dolly... referred to …

ANAND P. 
Rating:
5.0

I will use this location And i will tell my friends too Thanks to Uhaul

raju K. 
Rating:
5.0

Customer did not leave a comment.

Curtis T. 
Rating:
3.0

Have more staff on

DONALD W. 
Rating:
5.0

No suggestions.

Blair S. 
Rating:
4.0

Customer did not leave a comment.

SHAWN L. 
Rating:
3.0

Rented a 10ft cargo truck for a day trip out-of-city. The cab was dusty and the cargo floor was not swept. Screws lying around. Also, don't know if the cab was wiped in light of COVID-19, These are not normal times.

LORNE K. 
Rating:
4.0

Equipment was dirty and had to sweep whole thing before using

Kartikkumar K. 
Rating:
5.0

Customer did not leave a comment.

Roxanne L. 
Rating:
5.0

Do what you are always doing good service

ROGER R. 
Rating:
5.0

The rep was wonderful. She made everything so simple.

Pamela B. 
Rating:
3.0

Customer did not leave a comment.

Allen N. 
Rating:
1.0

They apparently don't check the overnight key drop off and I was wrongly billed for an extra day.

Jessica G. 
Rating:
3.0

Customer did not leave a comment.

BOB S. 
Rating:
5.0

Excellent customer services

Celine H. 
Rating:
5.0

Excellent services from there location I was renting

ELIJAH N. 
Rating:
5.0

I feel everything was excellent.

GAYLORD W. 
Rating:
5.0

More locations!

RHETT N. 
Rating:
2.0

I rented a van from the Hesse Bay location today. Was disappointed to find the van covered in snow and not prepared for rental. I have rented many vehicles from this location in the past and will question if this happened again.

BRENT R. 
Rating:
4.0

Customer did not leave a comment.

ROLAND B. 
Rating:
5.0

Perhaps include the interior dimensions of the wheel wells for the 10 foot truck. I found some 12 quart totes held up well enough to square the load.

R Albert S. 
Rating:
5.0

Customer service was great.

NATHAN H. 
Rating:
4.0

Customer did not leave a comment.

Leonard P. 
Rating:
1.0

The guy over there was very rude... He charged me more km... afterthat i camplaint to him... he did listen me and said talk to customer care in very poor manner...but the lady on customer care judy nickley was very nice...

Harmeet S. 
Rating:
2.0

Customer did not leave a comment.

MAYANK M. 
Rating:
5.0

Customer did not leave a comment.

Natasha R. 
Rating:
5.0

Both employees I dealt with at Regina Car wash were outstanding!

brian M. 
Rating:
1.0

Improve customer service. I had the rudest experience of my life in one of your store at 20 Hesse Bay, Regina. The receptionist guy was incredibly rude and racist towards me. He was talking to me in vey disrespecting tone from the very start. I came to pick up a truck that I reserved online. After an hour when I was back to return the vehicle, instead of checking the truck himself he was asking me to go take pictures of the meters. He was not talking to me in decent manner, he was almost ordering me with a  rude and loud tone to go take pictures. Anyway, after bringing the pictures he asked me to go back and take pictures again, because it wasn't 'clear enough' to him. It was clear and I even read it out to him. I refused to do so and he told me to 'give the key and get the fuck out of here'. "You guys are the worst" referring to my ethnicity. 'retard' 'motherfu**er' 'dumfu*k'. These are some other words he used. At one point he came very close to me aggressively with intention of physical assault, I was afraid of my safety and left the place. He also charged me extra $15 coverage charge which I did not pick.

nafiul K. 
Rating:
5.0

Customer service lady was wonderful! Love the cell phone angle. Very efficient way to speed the process Empty sofa can left in van but other than that, no issues.

Frank P. 
Rating:
5.0

Friendly staff

TROY T. 
Rating:
3.0

Website isn't accurate. Myself and my downstairs roommate who lived in my basement both reserved trucks and then we're told that they didn't have them so we had to downsize which made it extremely difficult. If I had the 26' truck like the website said was available I wouldn't have had to get another trailer. Also we did not like how the back was extremely slippery. We fell multiple times maybe you should install rubber matting so this doesn't happen again and no one gets hurt. The ramp should also have rubber strips so it's not slippery. Wasn't impressed

Devan R. 
Rating:
1.0

The male who was working lacked customer service skills. He wasn't welcoming nor friendly. I had originally registered online for my 26' truck for 24 hrs from the Park Ave location in Regina, SK, but was told my order was being processed at Hesse Bay. The worker tried giving me a trailer until 7:30AM, so I offered to give him my confirmation number but he refused that, when I corrected him again, he got all huffy and said ‘I guess so'. I told him twice that I needed it for 24 hrs. He was then annoyed that my camera wasn't working to scan my license so he started touching my phone screen to do it himself! Then again, he got huffy because he had to do it on his phone. I had gotten a text from uhaul telling me my order was confirmed for 23hrs and then shortly after it said until 7:30am. I was busy moving so disregarded the message at the time and later forgot about it. I then received a phone call from that location at 8:04am the next morning, asking where I was with the truck because the next people are waiting for it. I explained I was out of town with the truck and it was only half full and needed to move yet. She sounded confused and said ‘ok' then hung up on me. When it was drop off, the older male who was working wasn't able to ring in the customer in front of me. He said his system wasnt working and got sick of waiting and told him ‘sorry my system isn't letting me process it, you won't be able to get a truck today, here's your card. Sorry have a nice day.' It looked like he wasn't even trying and sounded like he didn't even care. You could tell the customer was instantly worried and panicked. Honestly I would too that would be terrible when your trying to move! This man working was more pleasant with me than the male from the night before but was still lacking customer service skills. He made the one customer move his trolley and sanitize it. Isn't that his job!? Smh! For future reference when booking, I would like to have my future dealings with uhaul to be dealt through the park st location. The workers are professional and respectful. My overall experience with Hesse Bay was very distasteful.

Bree B. 
Rating:
5.0

No comment I am very satisfied from their service.

RICHARD JR S. 
Rating:
3.0

They initially gave me truck and when i checked, on of the tire was flat and sidewall of tire was damaged. When i asked the cashier and instead of accepting it, she told me someone must flat the tire overnight.

Arshdeep W. 
Rating:
5.0

The staff is friendly. Work well.

VIKTOR P. 
Rating:
5.0

Customer did not leave a comment.

Tim C. 
Rating:
5.0

We had a good experience and easy transaction!

John M. 
Rating:
5.0

Customer did not leave a comment.

honey P. 
Rating:
5.0

More steps could have been completed upon booking so that I didn't have to use up so much time checking in on mobile.

Shelby B. 
Rating:
3.0

Customer did not leave a comment.

Shanessa G. 
Rating:
5.0

Easy to drop off, and easy to deal with.

Cory L. 
Rating:
5.0

Location I rented from has a car wash. Should have a promotion tied into car wash...free would be nice or a nice discount .

darrell G. 
Rating:
5.0

I picked up the trailer after getting the runaround at the 1535 Park Street location. After waiting for nearly an hour, they told me there was no trailer available and I had to go to the location at 20 Hesse bay. I booked this trailer the day ahead online and also did the online check in that was supposed to save me time and guarantee my trailer would be available at the location I chose which was 1535 Park Street. I am very disappointed with this service! I will be pursuing the $50 guarantee that the website advised that I would be applicable if my trailer was not available at the location of my choice.

Farrell A. 
Rating:
4.0

Customer did not leave a comment.

MARGOT M. 
Rating:
4.0

The trailer I had reserved on the website was not at this location, but the person I was dealing with was able to substitute a cargo van instead. Great service, easy to deal with. Wish there wasn't a disconnect between what's on the website and what's actually at the location.

James J. 
Rating:
5.0

Was in and out in only a couple minutes because I signed up for everything online first. The guy was friendly and I had no issues with the equipment. Only wish the location had some items for sale such as bed bags like the east location does.

Crystal E. 
Rating:
3.0

Customer did not leave a comment.

KEVIN S. 
Rating:
5.0

Customer did not leave a comment.

KATHY M. 
Rating:
3.0

The location staff are very helpful and friendly. But if you need to call the toll free number for assistance or information the wait times are terrible. I placed 3 calls into the toll free number all of which had me on hold for over 20 minutes each time. The online truck return process is ridiculous and preferred pickup is a waste of time as I had to drive 2.5 hours to a totally different city to pick up the unit then was charged for the mileage to go from the pick up to my original start point even though the customer service person said they had made the change and I wouldn't be charged for it. The corporate side to this was a disaster but the in person rep was great at the location.

Travis S. 
Rating:
5.0

Customer did not leave a comment.

Jim W. 
Rating:
3.0

Customer did not leave a comment.

Ron P. 
Rating:
1.0

Customer did not leave a comment.

Debbie B. 
Rating:
5.0

The front desk staff was warmly and up to his game.

mathew S. 
Rating:
1.0

Dont rent from this store. They charged my card without my knowledge and said I gave them a voice authorization when I didnt. Upon return I told the gentleman I wanted to pay with another card and he said when the contract is closed someone will call me. I was not called. I was not emailed. Sean biggins charged my card without my knowledge. Upon return in the check in form, I was given the option to pay by other payment option. He still charged my card without my knowledge. Im going on a trip tomorrow and dont have enough on my card for this trip because he charged my card.

Johnathan G. 
Rating:
5.0

Good and kind staff,easy to deal with

Gerardo A. 
Rating:
5.0

Customer did not leave a comment.

tom K. 
Rating:
5.0

All was perfect No problems what so ever

Douglas S. 
Rating:
3.0

I had reserved a rental for a 15 foot uhaul the week prior and was to pick up at P&J mechanical. When I attended that location there was no vehicle available for me. I called Uhaul with no success. I then drove across town to the main location on Park Street, where they DID have my reservation noted, but had no vehicle for me. At this point I had already lost an hour and a half of my time on my moving day. I was at that location for over an hour before a vehicle was found for me and was advised that I could go to Regina Carwash to pick it up. The vehicle that I ended up getting was substantially larger (26 foot) than what I had reserved and I had to (again) drive across town to pick it up. I wasn't able to start moving until 1 PM when I had planned to start at 9 AM The staff at the main Uhaul location on Park street (especially Greg... I didn't catch the name of the other lady, unfortunately) were both very friendly and I could tell they were doing their absolute best to assist me, which I greatly appreciated. They apologized numerous times and went out of their way to try to make things work for me. As such, I would say that the staff were excellent. However, my experience was not - for a few reasons: 1. I lost a substantial amount of time trying to get the Uhaul, which caused a lot of stress for me, as the individuals who were helping me move were waiting for me at my house for several hours. 2. I had to drive across town (more than once) which cost me not only time, but also extra gas money for both my own personal vehicle AND for the Uhaul, as the location I ended up getting my a vehicle from (Regina Carwash) is as far across the city from my residence as possible. 3. I was charged the full rate (and has abc transportation fees) for a 26 foot truck, as opposed to the 15 foot truck I had reserved, which was extremely disappointing to me.

LISA S. 
Rating:
5.0

Customer did not leave a comment.

Gerardo A. 
Rating:
5.0

I am a very happy customer. Good people, helpful and knowledgeable. I will definitely recommend and use U-Haul again

Michael C. 
Rating:
4.0

Customer did not leave a comment.

Doug N. 
Rating:
4.0

Customer did not leave a comment.

Dmytro S. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
4.0

What I ordered well in advance was not available and was advised 3 days before I needed it. So I had to adjust everything (including location of pick up to this place). That morning I paid online and arrived on time and the trailer I was renting had not been returned. As everything planned was hinged on this trailer - and everything I had organized, it was very frustrating. The girl, Kim, was very sympathetic and tried her best to find something. She arranged for me a cube van for a similar cost. I then had to make more alternate arrangements at that time (and there were time-restraints in my plans) - inconvenience someone to drive my vehicle as I then had to drive a van (and incur gas costs too). After all this I was able to move the items, but it was very frustrating.....I am disappointed that UHaul had no other 5x8 trailers in Regina - no 'spares' , it became a last minute scramble because what I had booked was not available. The guy when I was dropping off the cube van tried to charge me another 120+ dollars. I refused advising I had paid in full and he said UHaul can deal with you. I said yes, please have them call me. In the morning I called UHaul and was reassured I had no other costs to pay. The only saving grace of this experience is the girl, Kim, who really tried her best to find some kind of solution.

Linda B. 
Rating:
3.0

Customer did not leave a comment.

Darrel R. 
Rating:
3.0

Tail light wouldn't work on left side.

Douglas N. 
Rating:
4.0

Customer did not leave a comment.

David R. 
Rating:
4.0

Put car fresheners to your vehicles so that can eliminate the smoke odour

Gerardo A. 
Rating:
3.0

Overall the truck was good and everything performed well. Pickup/drop off was very easy and streamlined. Scheduling experience was a little unrefined and several mistakes were made for my order. However UHaul sorted everything out and it worked out in the end.

Zachary M. 
Rating:
5.0

Customer did not leave a comment.

JORDIE D. 
Rating:
3.0

95 km ph sucks. And it is very old trailer. Never again.

Rick W. 
Rating:
3.0

Customer did not leave a comment.

Sarah H. 
Rating:
3.0

Truck was dirty in cab and box. Two glass table tops and dirty furniture pads in the back. Sticky stains all over the cup holders and old Tupperware on the floor.

Kyle W. 
Rating:
5.0

Customer did not leave a comment.

Adam S. 
Rating:
5.0

The only time I could book was 7pm. Then my truck was over an hour late.

Denis L. 
Rating:
5.0

Customer did not leave a comment.

Mehdi N. 
Rating:
3.0

Customer did not leave a comment.

Michael D. 
Rating:
1.0

The employee works there is awful!! He was very racist with me and another Chinese customer. Also he declined to take the key from me when I came back at 09:00 pm as my contact ends at 09:00pm he kept ignoring me and when he came out of the office said " I don't give a s#*t what you say "

Feras D. 
Rating:
5.0

Customer did not leave a comment.

D'Anna R. 
Rating:
3.0

Customer did not leave a comment.

Darin B. 
Rating:
2.0

Deliver as per reservation not on a nother location.Newer will I rent a UHaul in my live again.No Customers service and you have to drive on your expenses to get the vehicle.I will not recommend this place to anyonePay a little more and get the cervise you want.

Kobus L. 
Rating:
5.0

Nothing they were nice and friendly

mark S. 
Rating:
3.0

Customer did not leave a comment.

TRACEY K. 
Rating:
5.0

We made a mistake when booking the Uhaul, made it for P.M. not A.M., so not the people at Uhauls fault, but they were good enough to put us on a list and called us to say a truck was returned early, which we were very grateful for. If anything, change the website when you are booking, as the P.M. comes up first, it should be the other way around and frankly, I am surprised that you have not had alot of complaints about this, it is pretty confusing, as most people assume the morning bookings would come up first. Other than that, once again, this has been a very positive experience and we will continue to utilize Uhaul in the future.

Paul J. 
Rating:
3.0

It's a really busy place and it's a bit cramped for space. Not a deal breaker..!

Sanjiv L. 
Rating:
5.0

Customer did not leave a comment.

Tara J. 
Rating:
2.0

Actually have the uhaul where i booked it . Not an hour away and when i complain i get told hire some one els. 28 hours before i need it to move . Then demand it be dropped off at a different location then settled on when i booked

Adam F. 
Rating:
5.0

Quick in and out. Thanks!

Ken T. 
Rating:
5.0

Customer did not leave a comment.

Byron D. 
Rating:
1.0

I would like someone to contact me asap my order was placed on hold after I showed up to return rental and was told that I had to pay over $400 after only 3 days of use essentially and I had put down $153, and it was supposed to be like $39 a day. I would like someone to call me to discuss

Brianna B. 
Rating:
4.0

First of all, the Frontline staff at both locations I dealt with were professional courteous and helpful. My complaint in this transaction was that the overall system didn't work. I booked a trailer online, got a call and made adjustments to the location. When I got to the location he said that your systems had extended the previous renters time and that my trailer wasn't available. After an hour and a half I got a trailer that did work but it was different than my original rental. Other than that everything worked well thank you

Tim H. 
Rating:
2.0

Our U-haul was disgusting. DISGUSTING! Hadn't been cleaned in maybe years.. There was a dirty tissue in the front as well.. we are so disappointed.

Craig W. 
Rating:
5.0

Customer did not leave a comment.

Thom A. 
Rating:
5.0

Customer did not leave a comment.

JUNJUN B. 
Rating:
5.0

Customer did not leave a comment.

YIJIAN D. 
Rating:
5.0

Customer did not leave a comment.

faysal D. 
Rating:
5.0

The attendant was super friendly courteous knowledgeable and too ever Covic19 precaution deserves a real virtual pat on the back

John H. 
Rating:
4.0

Customer did not leave a comment.

Andrew K. 
Rating:
5.0

Customer did not leave a comment.

OLUWASEGUN S. 
Rating:
5.0

I did notice after putting the car onto it that the surge brakes did not seem sensitive enough. I have used trailers with surge brakes before and know how well they can work. If you had to come to a faster stop then normal or going down a steep incline, the trailer ended up what felt to me that it was pushing me a bit much. Otherwise everything was good

Ingo P. 
No reviews have been submitted for this location.

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