Customer Reviews for Reidsville Rentals
(U-Haul Neighborhood Dealer)

360 reviews

1360 S Scales St   Reidsville, NC 27320

(336) 791-0337

Location Hours

  • Monday - Tuesday:
    8 am - 12 pm / 1 pm - 5 pm
  • Wednesday:
    8 am - 12 pm / 1 pm - 4 pm
  • Thursday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    8 am - 4 pm
  • Sunday:
    Closed
Special Operating Hours
  • 8/17/2022 - 8/20/2022: Closed

Services at this Location:

Contact Us

(336) 791-0337

1360 S Scales St
Reidsville, NC 27320

Services at this Location:

Location Hours

  • Monday - Tuesday:
    8 am - 12 pm / 1 pm - 5 pm
  • Wednesday:
    8 am - 12 pm / 1 pm - 4 pm
  • Thursday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    8 am - 4 pm
  • Sunday:
    Closed
Special Operating Hours
  • 8/17/2022 - 8/20/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Took a hour to get the truck then took a hour to be able to return it plus didn't tell me not to put gas in it was it was on e

Jaye G. 
Rating:
5.0

Customer did not leave a comment.

Ashley R. 
Rating:
4.0

Customer did not leave a comment.

Dianna H. 
Rating:
5.0

Customer did not leave a comment.

Roger S. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

Abdulhamid Q. 
Rating:
5.0

Customer did not leave a comment.

Timothy G. 
Rating:
4.0

Had to drive 30 miles to a different location to pick up the truck at the last minute; even though I had a confirmation. Driving the truck was difficult because it did not run smoothly!

Ernest W. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
4.0

I was not able nformed when I made my reservation that this location was not open but on Wednesdays. After calling headquarters, I was advised that the process could be completed with my Smartphone. Thank God I had my Smartkid Grandson with me who assisted me in the process. Besides that, it was a good experience.

Barbara W. 
Rating:
5.0

Customer did not leave a comment.

kamaria W. 
Rating:
5.0

Customer did not leave a comment.

Sandra S. 
Rating:
5.0

Customer did not leave a comment.

Charlinda B. 
Rating:
5.0

Absolutely nothing the Reidsville location was excellent

Arica J. 
Rating:
5.0

Customer did not leave a comment.

Shaquenta P. 
Rating:
4.0

Customer did not leave a comment.

chris D. 
Rating:
3.0

It takes too much time to pick up my rentals . no one there until you have to call them. He all way preaching god to you. if in need of more news let me know. In the mean time I will be looking for a new place to rent from. thanks for your concern

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Darlene G. 
Rating:
5.0

I didn't see anything wrong that needs to be fixed thanks for making my/our day we got our chairs moved to our church in one trip I will definitely call on you if I ever need another rental

Cathrine W. 
Rating:
4.0

I would only suggest maybe an assistant, as the gentleman running the site, seems to be pretty busy.

terry L. 
Rating:
5.0

Everything went very smoothly. Very courteous staff.

Brad S. 
Rating:
5.0

Customer did not leave a comment.

Lee H. 
Rating:
5.0

Great guy to work with.

Elizabeth K. 
Rating:
5.0

Customer did not leave a comment.

Frank T. 
Rating:
5.0

Great customer service! Friendly staff. Good recommendation for the size truck we needed.

Connie M. 
Rating:
4.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Samantha B. 
Rating:
5.0

Very professional and accommodating.

Clifford J. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Customer did not leave a comment.

Natus S. 
Rating:
5.0

Need tie downs inside the trailer along the walls so one can secure their load

Roger S. 
Rating:
5.0

Customer did not leave a comment.

joshua J. 
Rating:
5.0

Customer did not leave a comment.

Kirk R. 
Rating:
5.0

Customer did not leave a comment.

Sylvia C. 
Rating:
5.0

Customer did not leave a comment.

Valene P. 
Rating:
4.0

Customer did not leave a comment.

Shaunna P. 
Rating:
5.0

Customer did not leave a comment.

Kenneth F. 
Rating:
5.0

Customer did not leave a comment.

Emily P. 
Rating:
4.0

More space for trucks

Paul B. 
Rating:
3.0

Customer did not leave a comment.

KIMBERLY S. 
Rating:
5.0

Very easy to work with.

Garrett M. 
Rating:
5.0

Customer did not leave a comment.

Crystal B. 
Rating:
4.0

I will never use U-Haul again I returned my truck 24 hours later only to be told I cannot be reimbursed I would never waste my money at U-Haul ever again I also rented a pickup truck with stay did not have they call me to switch it to a 10 foot box truck and did not tell me any change of payment arrangements is not my fault you cannot provide proper equipment to fit your company needs on top of that they got my dates mixed up it would not reimburse me for the extra day that they had add it on my rental was from Friday to Sunday I return my truck on Sunday on time only to be told I cannot be reimbursed for turning the truck in a whole 24 hours early so I will not recommend this company to anyone and I will never use you all again

Stephanie T. 
Rating:
5.0

Do not change a thing. Easy in and out with no hassle. Great experience.

Charles W. 
Rating:
3.0

Customer did not leave a comment.

Richard B. 
Rating:
4.0

Excellent experience great customer service

RONALD D. 
Rating:
5.0

Customer did not leave a comment.

Pamella B. 
Rating:
5.0

Customer did not leave a comment.

Wendy A. 
Rating:
5.0

Very professional service. Highly recommended establishment and owner. Will definitely use again if needed.

Joshua W. 
Rating:
5.0

Thank you so much , the was fabulous really enjoyed the conversation with owner very caring great job on customer service!

Samantha B. 
Rating:
5.0

Very friendly and helpful, answered our questions and waiting time was minimal. Thanks Tim!!!

Kira G. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

At this location, nothing needs to improve. Equipment was ready and I was able to pick up and return the trailer with ease. I have rented and return equipment from this location and will return if I need to rent from uhaul in the future. Management was very helpful and provided excellent service and advice. Overall Great Experience!

Charles W. 
Rating:
5.0

longer hours. some time some one is not there. have to call to make sure someone will be there. my be at lunch or using the restroom. this location is fast and professional. Thanks to your mgr. I WILL BE BACK IN A HEART BEAT. RICHARD DIAZ RET. US ARMY

Richard D. 
Rating:
3.0

Make blankets and hand truck free to use too customers. Most people that rent uhaul be last options because they cant find someone with a truck to help them move things. Because that price per mile, daily fee and the gas u have to put in those things can be rough. So give a person some kind of accommodation or free service maybe even first 20 miles free or something

Kenneth M. 
Rating:
4.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Dare B. 
Rating:
5.0

Customer did not leave a comment.

Bryan P. 
Rating:
3.0

There was no leg on the trailer to be able to drop it easily. Made lots of noise when transporting. Trailer was clean and in usable condition just needs a leg for disconnection.

Melissa B. 
Rating:
5.0

Great service from a very friendly Tim Redman. He always goes the extra mile to insure a trouble free experience.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

HAROLD O. 
Rating:
4.0

Have staff onsite

Robert S. 
Rating:
1.0

The location was not open at 8am. There was a note on the door to call a number. I did, and they didn't answer. I contacted the UHaul customer service, and they transferred me to the 'self-dispatch' department. As I was speaking with them, the 'owner' pulled up at 8:15am. He said he was late because he was having stomach problems.I would like my $50 refund guarantee, because my truck wasn't available at 8am.

Rodney M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

I appreciated the excellent and friendly service.

Geoffrey B. 
Rating:
5.0

Customer did not leave a comment.

Benita W. 
Rating:
5.0

Love this location easy in easy out great people to work with.

EDMUND LEE G. 
Rating:
5.0

Customer did not leave a comment.

Cheryl H. 
Rating:
5.0

Awesome place really good people Thanks Tim always

CORY M. 
Rating:
5.0

Customer did not leave a comment.

Ron J. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
4.0

Customer did not leave a comment.

JUAN L. 
Rating:
5.0

Best experience I've ever had with U-Haul!!

MICHAEL P. 
Rating:
5.0

Very great customer service

CODY M. 
Rating:
5.0

Customer did not leave a comment.

Rebecca C. 
Rating:
5.0

Everything was perfect no room for improvement when everything is good. Thanks Tim for all your help.

William B. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
4.0

Customer did not leave a comment.

Leroy T. 
Rating:
5.0

Customer did not leave a comment.

Douglas H. 
Rating:
4.0

Customer did not leave a comment.

HENRY A. 
Rating:
5.0

Customer did not leave a comment.

Charlene P. 
Rating:
5.0

It was great

Kathryn O. 
Rating:
5.0

These guys made renting this trailer a pleasant experience.

Susan T. 
Rating:
5.0

Customer did not leave a comment.

Eric J. 
Rating:
2.0

The owner/regular attendant was on vacation. Whom ever was supposed to be serving this location was nonexistent. I called this location multiple times two days prior to my rental. Left messages and never got a return call. Showed up for my 8:00am reservation time and it took until 9:00am to finally be released to take the trailer I was renting. I had to do everything online and through text messages. I am a very understanding person and know that things happen. I would suggest that when leaving someone else in charge of your business to make better choices in the future.

Alan H. 
Rating:
5.0

Customer did not leave a comment.

Sumiaki N. 
Rating:
4.0

Communication between myself and the rental location was very clear and precise. Adjustments had to be made for pick up and return, all of the adjustments were made with ease.

Craig L. 
Rating:
5.0

I tried to drop off after hours but your app would not upload a photo so I couldn't complete and it was very frustrating.

STEPHEN P. 
Rating:
5.0

Customer did not leave a comment.

Constance L. 
Rating:
5.0

Tim was AWESOME!

Daniel B. 
Rating:
5.0

U-Haul should offer military veteran discounts. We move around a lot.

David P. 
Rating:
5.0

Customer did not leave a comment.

CURTIS P. 
Rating:
5.0

Tim was awesome and the process was quick and easy.

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Jewel W. 
Rating:
3.0

Equipment was very old and poorly maintained

William M. 
Rating:
5.0

Customer did not leave a comment.

Briana B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
No reviews have been submitted for this location.

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