Customer Reviews for Reliable Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Office staff was great. Very helpful and helped out immensely.

Rating:

5.0

Brittany is awesome! She is the consummate juggler! Thanks.

Rating:

5.0

No complaints! Everything went smoothly in Britney at the Shorewood location was very helpful and accommodating! Truck was brand new and in great condition. Easy drop off in Chicago after the move which was very convenient.

Rating:

5.0

Nothing, they are great to work with - pickup and drop off are both super quick and easy, have rented from them alot

Rating:

5.0

I called U-haul in Shorwood Il and talked to Brittany Alcantar. She made the process of rentting and then returning the trailer very easy. Especially since this is the 1st time I have ever rented a trailer from U-haul.

Rating:

5.0

Brittney was very helpful.

Rating:

5.0

Everything was just fine very well maintained and the service was excellent great people to do business with.

Rating:

4.0

The person that works at this location is very attentive to the customer needs. She seems to do her very best to make your rental experience as uncomplicated as possible.

Rating:

5.0

thank you for all your help!

Rating:

5.0

I had a great experience.

Rating:

3.0

Good people running the office, but the location is too small for the number of clients trying to get in and out.

Rating:

5.0

I always rent from her great customer service and always a joy to help you out. I would recommend this location to everyone.

Rating:

5.0

Excellent experience

Rating:

5.0

Best uhaul location

Rating:

5.0

Reservation was easy over the phone, good customer service from Brittany!

Rating:

5.0

The young lady that helped me knew I was in an emotional state about what was going on personally and helped me out immensely and worked with me and got me the size truck I needed for my needs along with supplies

Rating:

5.0

Very professional and helpful, could not have been easier, after hours drop off as they said. Will definitely do business with them again. Thanks again

Rating:

5.0

Don't need to do anything. Brittany and her staff were extremely helpful.

Rating:

5.0

Brittany did a great job, unlike the place where I had the reservation scheduled.

Rating:

5.0

Friendly, helpful service. Made it super easy for me. Much appreciated!

Rating:

5.0

Friendly and helpful service with good rates .

Rating:

5.0

Nothing, I have an amazing experience with Ms. Brittany.

Rating:

5.0

Process was fast and easy

Rating:

3.0

The app told me to drop off the rental truck at Bolingbrook. I've been charged for wrong drop-off. Your app should update for any changes otherwise it's just a fee trap & I see no reason to continue my or suggest any others use your services.

Rating:

5.0

Bob is an excellent person. He received me well and accompanied the entire rental process and return with grace and goodness. I woke Brittiny up early Sunday morning to help with a problem and she was also very gracious. Thanks to both of you!!!

Rating:

5.0

The service was excellent

Rating:

5.0

Britney is always AWESOME!!!!

Rating:

5.0

I can't think of anything needed. The rental process was easy and Brittany explained everything advising of all of the charges and plans. I will definitely use this location again if needing a rental

Rating:

5.0

Excellent customer service. Highly recommend.

Rating:

5.0

Great customer service from start to finish!

Rating:

3.0

I drove 40 miles and put in 4 gal of gas. I was willing to provide a receipt for the gas. I still got charged for two gallons. Bold in a very questionable way.

Rating:

5.0

The experience was outstanding. Brittany had 3 customers going at the same time but handled us all with grace. I was not surprised expecting help when returning the trailer because it was after posted hours but staff was available, happy, and helpful.

Rating:

5.0

Treated very well and professionally

Rating:

5.0

Brittany was great. Always willing to help when I needed anything.

Rating:

5.0

I love this location. The woman behind the front desk is always very helpful and they are my go to for all my trailer/uhaul needs.

Rating:

5.0

Brittany did an excellent job, thanks.

Rating:

5.0

Great people to do business with!!! I highly recommend this U-Haul facility!

Rating:

5.0

Everything was perfect, would definitely recommend you to anyone.

Rating:

5.0

Staff was friendly and helpful. The whole rental experience was perfect. Thank you for making it easy.

Rating:

5.0

Great folks to deal with

Rating:

5.0

No complaints.

Rating:

5.0

Service was 5 stars ,nothing to complain about it.

Rating:

5.0

Britney is excellent

Rating:

5.0

Remind/Advise customers of needed ballast weight when trailer is empty.

Rating:

5.0

They were very friendly and the truck was clean. 2nd time I used this location and both were great experiences. Would highly recommend this location.

Rating:

5.0

It was very helpful that the U-Haul personnel hooked up the trailer and explained everything and checked turn signal and brake lights.

Rating:

5.0

I was the 2nd customer, but was still served quickly. We went outside and she hooked it up, tested the lights and I was gone. All great.

Rating:

5.0

Thanks for marking the unit with the orange cone and the X next to the unit number. After that the Uhaul trucks were no longer blocking the door. Thank you again for another winter of car storage.

Rating:

5.0

I was very satisfied with the facility with the exception of staff being available when I first was attempting to rent a storage unit. Once I was able to connect with a staff member, they were accommodating and worked to provide amicable solutions to ensure costumer satisfaction. This was greatly appreciated. Overall, I would recommend this facility to others, and will return in the future should I have a need for a storage unit.

Rating:

5.0

I appreciate the staff for being honest, patient and kind. They are owners who understand. Not just staff. That makes a huge difference when you’re in a position to need understanding and empathy.

Rating:

5.0

I appreciated being able to come and go with my unit no matter the time, and this unit helped me shelter my belongings until I was able to find a place of my own. Thank you very much for your kindness with any questions asked and always being able to provide and accurate answer.

Rating:

5.0

Brittney is always so helpful and nice to our family. She’s very professional and is always willing to listen and help. We have recommended this storage place to many family members. Thank you Britney for all you do. We appreciate you.

Rating:

5.0

The lady who works here is clearly a hard working woman. She was always very polite, helpful, and knowledgeable. Would use again if I had storage needs.

Rating:

5.0

We had a great experience with Reliable Storage and will use again if we ever need storage in the future.

Rating:

5.0

I was at this location for nearly 10 years and found it to be extremely secured, and the staff very helpful and friendly.

Rating:

5.0

We have had a unit here for years. Manager is super friendly and helpful. Great place to store your excess "stuff"!

Rating:

5.0

The storage unit was clean. The staff is very friendly and helpful. The paved roads have several very large pot holes and areas that have sunken in. Needs paving work bad.

Rating:

5.0

Staff was great and wish more were like them.

Rating:

5.0

Awesome

Rating:

3.0

Brittany was great to work with.

Rating:

4.0

Very nice people to do business with the office person was extremely nice and very knowledgeable yes I would 100% recommend the storage facility to anyone

Rating:

5.0

The location was convenient to where we live. The staff was most helpful and friendly. I felt our belongings were protected in that the owner lives on site. Vehicles readily available

Rating:

4.0

fine.previous to making reservation over the phone, went to location only to find it was closed during open hours, otherwise, service was fine both on the phone and at storage.

Rating:

5.0

Overall, excellent! Brittany was very helpful in setting up over the phone and in person. The unit was available and fit my needs. Thank you.

Rating:

4.0

Even though we did not need the storage area at this time the personnel at this facility have always been very helpful and provide excellent service. Would recommend this facility. Thanks.