Customer Reviews for Reliable Storage
(U-Haul Neighborhood Dealer)

Rating:

3.0

staff was very nice

Rating:

3.0

I have intentionally waited a few days before responding to this request. I didn't want to respond in anger. The truck was great. It was clean and performed very well. It did have a broken driver's seat armrest, which would have been a big nuisance on a long trip. I mentioned this when I returned the truck and hope it was repaired for the next renter. My only issue was at the time of pickup. We rented this truck to help our son, who is a priest, move from one parish to another. I had to take the truck home to our house and pick up a few things before going to the rectory he was moving out of. Just as we were leaving our house to go to his, I got a call from the rental site telling me they had mistakenly put a hand truck and a furniture dolly in the truck that I had not ordered nor paid for. I noticed this when I inspected the truck before leaving the site, but they were closed and there was no where or no one I could leave it with. I own both of these pieces of equipment and had no need for them, but was afraid to leave them unattended and feared they would be stolen. I was asked to bring these back to the rental location as someone who had requested them would need them. This put me out of my way and delayed me by 20 minutes in getting to our son's location. I guess this inconvenience wasn't that great, although we were late for our son's last mass at his old parish. What angered me more at the moment was when the lady on the phone told me that this error was due "to me changing my rental pick up time." I told her on the phone that I never changed anything! I actually wanted to pick up the truck in Minooka, much closer and more convenient to our home. She seemed to be trying to justify their error by making me feel like it was my change after the order that caused this equipment to be loaded into the wrong truck. When a mistake is made, own up to it--don't try to shift blame to someone else. We ALL make mistakes! It just really bothered me that I was tried to take the blame for something I had nothing to do with. For this reason alone, I will likely not rent from this location again nor would I refer anyone to this site. Nothing personal, just didn't appreciate the way I was treated.

Rating:

4.0

When completing the photograph section of the U-Haul, photographs would not upload and it would not let me continue through the process because the photographs were not uploaded. Had to exit out of the photo section every time in order for the photographs to save.

Rating:

5.0

Goes above and beyond for the customer.

Rating:

1.0

I had the worst experience ever. Not with the actual UHaul truck it’s self but the location that I picked up from. 1st: We got there earlier because we had a appointment that we needed to be on time for, when we unlocked to box to get the truck key, it was 2 keys in there neither was the truck I was renting. I went to see if the keys worked but they didn’t I had to put the keys back and call customer service to figure it out. They ended up having me to get another truck. 2nd: When we finally got the key for the 2nd truck, we disinfected sprayed and wiped it down, and as we was doing the inspection of the truck we noticed that this truck didn’t have a dolly ramp attached and we specifically asked and needed one for our destination. We had to get on the phone with customer service again, at this point we have been here for nearly a hour. And I was running extremely behind for my appointment. They found a new truck with all the amenities that we requested prior. 3rd: When we was wiping down the 3rd trunk the lady at Reliable Storage who initially booked with called me and said “I SEE THAT YOU SWITCHED OUT YOUR TRUCK, WHAT TIME WILL YOU BE BACK BECAUSE THAT ONE IS ALREADY RESERVED?” I felt totally inconvenienced and extremely rushed and I honestly felt like she was prioritizing another customer over me, I had a truck reserved too but If things was in order and in the right place we wouldn’t have had to go through 2 other trunks and waste over a hour and had to rush back to appease them. A total waste of money and time. The actual truck was good and on the phone customer service was extremely helpful and as prompted as they could be but Reliable Storage dropped the ball completely, you are only as strong as you weakest link and Reliable Storage needs to tighten all the way up!

Rating:

5.0

Great experience at this U-haul location. Britney was easy to work with as we needed a truck for 2 different family moves in the last couple months. The move from Shorewood to Chicago was great as we were able to return the truck in Chicago instead of having to drive it back not to mention it was a brand new truck … very clean! The recent Joliet to Shorewood move was the same experience… clean new truck with quick & easy pick up & drop off in the same day. Definitely recommend this U-haul location for U-haul truck needs!

Rating:

5.0

Excellent customer service.

Rating:

5.0

Had issues with all

Rating:

4.0

The employee service is good but the truck requires a front end alignment. It pulled to the right and the steering wheel vibrated at speeds above 49 MPH.

Rating:

5.0

The staff was absolutely great to deal with.

Rating:

5.0

Nice people at this location

Rating:

5.0

Service was excellent I feel they went above and beyond to make sure I had a truck

Rating:

1.0

Lied about the gas return in the truck and charged me more then they should have I returned it with more gas then I took it with I have pictures to prove it and I showed the lady I returned it to

Rating:

4.0

Friendly staff, good location,

Rating:

5.0

Office staff was great. Very helpful and helped out immensely.

Rating:

5.0

Brittany is awesome! She is the consummate juggler! Thanks.

Rating:

5.0

No complaints! Everything went smoothly in Britney at the Shorewood location was very helpful and accommodating! Truck was brand new and in great condition. Easy drop off in Chicago after the move which was very convenient.

Rating:

5.0

Nothing, they are great to work with - pickup and drop off are both super quick and easy, have rented from them alot

Rating:

5.0

I called U-haul in Shorwood Il and talked to Brittany Alcantar. She made the process of rentting and then returning the trailer very easy. Especially since this is the 1st time I have ever rented a trailer from U-haul.

Rating:

5.0

Brittney was very helpful.

Rating:

5.0

Everything was just fine very well maintained and the service was excellent great people to do business with.

Rating:

4.0

The person that works at this location is very attentive to the customer needs. She seems to do her very best to make your rental experience as uncomplicated as possible.

Rating:

5.0

thank you for all your help!

Rating:

5.0

I had a great experience.

Rating:

3.0

Good people running the office, but the location is too small for the number of clients trying to get in and out.

Rating:

5.0

I always rent from her great customer service and always a joy to help you out. I would recommend this location to everyone.

Rating:

5.0

Excellent experience

Rating:

5.0

Best uhaul location

Rating:

5.0

Reservation was easy over the phone, good customer service from Brittany!

Rating:

5.0

The young lady that helped me knew I was in an emotional state about what was going on personally and helped me out immensely and worked with me and got me the size truck I needed for my needs along with supplies

Rating:

5.0

Very professional and helpful, could not have been easier, after hours drop off as they said. Will definitely do business with them again. Thanks again

Rating:

5.0

Don't need to do anything. Brittany and her staff were extremely helpful.

Rating:

5.0

Brittany did a great job, unlike the place where I had the reservation scheduled.

Rating:

5.0

Friendly, helpful service. Made it super easy for me. Much appreciated!

Rating:

5.0

Friendly and helpful service with good rates .

Rating:

5.0

Nothing, I have an amazing experience with Ms. Brittany.

Rating:

5.0

Process was fast and easy

Rating:

3.0

The app told me to drop off the rental truck at Bolingbrook. I've been charged for wrong drop-off. Your app should update for any changes otherwise it's just a fee trap & I see no reason to continue my or suggest any others use your services.

Rating:

5.0

Bob is an excellent person. He received me well and accompanied the entire rental process and return with grace and goodness. I woke Brittiny up early Sunday morning to help with a problem and she was also very gracious. Thanks to both of you!!!

Rating:

5.0

The service was excellent

Rating:

5.0

Britney is always AWESOME!!!!

Rating:

5.0

I can't think of anything needed. The rental process was easy and Brittany explained everything advising of all of the charges and plans. I will definitely use this location again if needing a rental

Rating:

5.0

Excellent customer service. Highly recommend.

Rating:

5.0

Great customer service from start to finish!

Rating:

5.0

Brittany was great. Always willing to help when I needed anything.

Rating:

5.0

Thanks for marking the unit with the orange cone and the X next to the unit number. After that the Uhaul trucks were no longer blocking the door. Thank you again for another winter of car storage.

Rating:

5.0

I was very satisfied with the facility with the exception of staff being available when I first was attempting to rent a storage unit. Once I was able to connect with a staff member, they were accommodating and worked to provide amicable solutions to ensure costumer satisfaction. This was greatly appreciated. Overall, I would recommend this facility to others, and will return in the future should I have a need for a storage unit.

Rating:

5.0

I appreciate the staff for being honest, patient and kind. They are owners who understand. Not just staff. That makes a huge difference when you’re in a position to need understanding and empathy.

Rating:

5.0

I appreciated being able to come and go with my unit no matter the time, and this unit helped me shelter my belongings until I was able to find a place of my own. Thank you very much for your kindness with any questions asked and always being able to provide and accurate answer.

Rating:

5.0

Brittney is always so helpful and nice to our family. She’s very professional and is always willing to listen and help. We have recommended this storage place to many family members. Thank you Britney for all you do. We appreciate you.

Rating:

5.0

The lady who works here is clearly a hard working woman. She was always very polite, helpful, and knowledgeable. Would use again if I had storage needs.

Rating:

5.0

We had a great experience with Reliable Storage and will use again if we ever need storage in the future.

Rating:

5.0

I was at this location for nearly 10 years and found it to be extremely secured, and the staff very helpful and friendly.

Rating:

5.0

We have had a unit here for years. Manager is super friendly and helpful. Great place to store your excess "stuff"!

Rating:

5.0

The storage unit was clean. The staff is very friendly and helpful. The paved roads have several very large pot holes and areas that have sunken in. Needs paving work bad.

Rating:

5.0

Staff was great and wish more were like them.

Rating:

5.0

Awesome

Rating:

3.0

Brittany was great to work with.

Rating:

4.0

Very nice people to do business with the office person was extremely nice and very knowledgeable yes I would 100% recommend the storage facility to anyone

Rating:

5.0

The location was convenient to where we live. The staff was most helpful and friendly. I felt our belongings were protected in that the owner lives on site. Vehicles readily available

Rating:

4.0

fine.previous to making reservation over the phone, went to location only to find it was closed during open hours, otherwise, service was fine both on the phone and at storage.

Rating:

5.0

Overall, excellent! Brittany was very helpful in setting up over the phone and in person. The unit was available and fit my needs. Thank you.

Rating:

4.0

Even though we did not need the storage area at this time the personnel at this facility have always been very helpful and provide excellent service. Would recommend this facility. Thanks.