Was the worst service I ever had took 1hour and 45 minutes to get the truck, and the dolly and 24 blankets I reserved were not in the truck which resulted in my new $6k furniture being gouged and scratched up.CATHERINE B.
Customer Reviews for Reliable Towing Rosedale
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was hands down my worst experience with UHaul and my last. Eventhough I booked my Uhaul well in advance, I was told on 3 seperate occasions that I had no rental. 2 weeks out before our move I was told there were no 26 ft trucks so they changed it to a TT 20ft and trailer. I was told that my truck reservation was taken for use for the wildfires. This is absolutely reasonable and evacuees should always have priority, but inform your customers so they can make a plan B. I Called a week before, and was told again I had no rental lol. Eventually we got it sorted but they were still unsure about the pick up location the day before so it was stressful. I ended up driving about an hour from my home to pick up the truck but I was told before picking up that I would be given a bit of a discount to help cover the cost which I thanked them for. The employees were very friendly and polite at this location. The equipment experience was not good though. The trailer was caked in mud and it leaked, damaging some of our stuff during the move. We were told the truck was serviced before we took it but it had serious mechanical issues. It could barely make it up hills and were passed by several other similar size or larger uhauls going much faster. The truck was extremely expensive to fill as it was not fuel efficient at all. No matter how the truck was driven, the truck never hit the fuel saving zone meter. I've done a move before to Edmonton from the Fraser Valley with a TT 20 ft and it cost almost half as much for gas for the same size truck. I don't think adding a trailer should increase the gas usage that much, but I could be wrong. The trailer came with no jack or kick stand and cost me half an hour of my movers time because being pregant, I could not lift it off to remove the trailer from the truck so we could unload the truck. I was really disappointed and stressed with this experience.RAVINDER M.
Customer did not leave a comment.TRISTEN C.
Customer did not leave a comment.Cameron A.
Customer did not leave a comment.Colin M.
It took 3 hours of waiting to get the truck from Rosedale. The pickup location had barely any cellular service. I could not check into the app. It took two hours on hold before some one could help us. Got in the truck finally and the gas light was on. Was not sure if I would make it to the next service station. Got gas luckily. Then proceeded to drive down the highway while the steering wheel shook. Poor maintenance, worn out front end parts.Vincent M.
Don't send them across the lower mainland to pickup a truck.Trent R.
Customer did not leave a comment.Henry W.
They were excellent to work with and very quick and easy . The only thing is they gave us a messy truck which we cleaned before using. Not too worried about it as they were a newer dealer and now they know for the next rental :)William V.
Have a destination for pick up and drop off without changing it! Get a hold of your dealers to see if they are accepting trucks!! Know the drop off first before contacting customerTamara F.