I had my location switched here by a dispatcher and was told there would be workers that I can check in with. We arrived, and it was closed for the holiday. Heads up that they are closed after specifically being told they would be open would’ve been nice, as figuring out what to do took us an additional 30 minutes, and my needs for the truck were very timely. If we had a heads up, the process would’ve been faster.
Madison H
Diverse Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chilliwack, BC V2R5S1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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We’ve had to use UHaul a few times & every time but one has been a huge hassle. We book it in plenty of time. They change it to a different venue so we end up having to pay more mileage to drive the vehicle from the town we requested it from to where we want to be. We feel that’s on purpose. They don’t let you know soon enough so you can’t say no and go get another company because they’ll now be booked up. We asked for two hand trucks. When we arrived the place told us they don’t have any and have been requesting them from UHaul for a year. When we said then why is it an option to book here because now we have to move without hand trucks because who will have hand trucks to rent at this late date & on a long weekend? Why didn’t they call and let us know this beforehand? They didn’t want to hear that our reservation was changed three times by the company at too late a date for us to do anything about. We ended up with a shorter truck than we needed (so back and forth meant more mileage), no hand trucks & only given the vehicle with 1/4 tank of gas. Overall, for a company as old as UHaul, the experience should be way easier than it ever is. Totally unsatisfied.
Andrew FHave the uhaul staff actually tell you the correct thing, amd not charge you an insane amount that they said wouldn't be applied...
Jon VLocation we booked at didn't have our rental and didn't even to call and inform us of this. Luckily another location had it but sadly is about a 20 minute drive away and way out of the area we need so spent more money for the km and gas to drive the extra distance each way and time (put us behind schedule) to get our rental. Vehicle was filthy. We had to clean the windows, you could barely see out of them safely. Not good at all.
Brandon FNothing was great
Benjamin P