PLEASE REVERT TO HAVING A FULL TANK OF GAS! PICK UP FULL..RETURN FULL.. GUESTIMATING HOW MUCH GAD TO REPLACE IS INCONVENIENT AND INEFFICIENT AT BEST. FIR THAT REASON ALL THE GOOD YOU HAVE HAVE IS DIMINISHED COMPLETELY.miles A.
Customer Reviews for Remember When Antiques
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Pamela C.
This was a horrible experience for my fiancÃ© and I. I was calling around to find a uhaul but was unsuccessful. So I called the 1800 number and the man who answered was very exceptional. He found me one right next to my home. Plus he got me a uhaul for cheaper than I could find. Took all my information from me and turned it in for me. He went well beyond anything I expected. When we went to pick it up the women at the rental place which was a antique store was horrible. My fiancÃ©e was driving it so she had to do all the paperwork for it. The woman was very rude and nosey. She qsked a bunch of questions that were not any of her business and made it seem like we were really dumb and incompetent. My fiancÃ©e lives in a different county then me and When my fiancÃ©e handed the women her driver's license the lady said why did you drive all the way to get a local truck you have to bring it back here. I told her because I live right up the street she is just driving it and it was cheaper than a one way . She acted like we were stealing it. She said repeatedly said you have to bring it back here and everytime I assured her we know that. When my fiancÃ©e went to pay the women kept telling her how to pay like my fiancÃ©e had no idea how to use her card which this older person was the one who was very wrong. The uhaul was in very good condition except looked like it had never been cleaned. There were 20 pepperoni and an ubundinse of dried French fries everywhere. When we were on our way to return it the owner of the business called and was very rude. She said are you on you'd way yet I have to rent it again I assured her that we were and that we paid her for a whole day and that we still had over an hour left and would be there in 5 minutes. That's only a bit of the fiasco. The customer service phone call for t800 number was exceptional and the truck was in very good condition but extremely dirty plus the rental place was horrible. If we did this again and that business was the only one we could find I would put our belongings on my back and walk them to our destination.brendan D.
Customer did not leave a comment.JUSTIN M.
Customer did not leave a comment.John M.
Rapid, efficient reservation process. (PLUS) Bad coordination of website data and physical site reality.. (MINUS) Terrible return process and location in dark alley (MINUS)Tom N.
Customer did not leave a comment.Paul R.
Customer did not leave a comment.Joshua D.
The people at the location were extremely helpful and made picking up the u-haul seamless. However, my overall experience with u-haul was garbage. This pick up location was over 40 minutes away from where I lived, so I had to take a 40 minute Uber out to Crystal City and then drive it back to my location. There at least 10 u haul locations closer to me. That is ridiculous. I had to confirm that a u haul was even available myself since a uhaul representative never reached out to me. Getting anyone on the phone is like pulling teeth. Personally, I will never be using u-haul again and won't recommend to anyone.Yvonne C.
I asked and paid for an appliance dolly which wasn't in the truck. I asked the owner if she had any appliance dollys and she said no. She didn't explain how to get a refund on the website after me asking. She caught up with me on the way to my truck and gave me an appliance dolly which only had one of two roller belts and said that's all she had. Very dissatisfied and made my move very difficult. I will not be recommending this to a friend.Justin D.
need clearer delineated parking for their UhaulsMARK S.
Make sure moving pads are folded and in carrier. No dolly was available which leads me to ask why is that a question on the checkout if it is not in the dolly dock in the truck. And to top it off on a hot day the AC went out on the truck!Mark S.
Customer did not leave a comment.Theodore A.
I received a call from the St. Louis office from a lady named Tria. I was running late and she demanded to know what time I was going to be there or she was canceling my order. Kinda sad considering y'all changed my pick up location. Also the lady at the pick up location stated Tria speaks to her Rudely. Not sure I would have Tria contacting customers extremely disrespectful and talks down to people.Eric B.
Customer did not leave a comment.Scot R.
They changed the drop off location without informing us. Almost had to drive 20-30 minutes out of our way. Luckily when we arrived at the drop off location we chose they ended up making it right for us without charging a fee.Michael B.
24/7 truck pickup took a long timeMichael W.
Great experience! I will do it again!Julia L.
Renting the car dolly was quick and painless. I appreciate all the help. Thank you.tim K.
I made a mistake and had ordered wrong size, the lady fixed issue and got me the right one, she was very niceDeWayne H.
Customer did not leave a comment.Steven S.
I was told the truck had 3/4 tank of gas in it when I rented it. Upon getting inside of it and starting it, I noticed it had less than 3/4 tank of gas. I drove the truck 15.9 miles, I put 3.779 gallons of gas in it before returning. The gas station is 1.1 miles away from the drop off location. The next day I received a receipt from UHaul and noticed $14.40 gas charge. I the follwing message to UHaul, but did not receive a response: Hello, Can you tell me what the gas charge of $14.40 is for? When I got in the truck before I left, the gas gauge was not on the 3/4 tank mark, it was more like between 1/2 and 3/4. I did put gas in the truck before I returned it, I am attaching a copy of my receipt from the gas station. I put in 3.779 gallons. I drove the truck 15.9 miles. That would come out to 4.20 miles per gallon. Thank youPeggy S.
Customer did not leave a comment.Jim O.
Customer did not leave a comment.Demi H.
Customer did not leave a comment.Billie E.
The guy has no idea what hes doing. The appliance dolly was old. Has to drive with headlights on whole time to see the road. The drivers door would not shut tight and freezing cold came in. Over all experience was awful. Also the loaction hours are different than uhaul has they close earlier than listed.Erin M.
Customer did not leave a comment.Donna B.
Customer did not leave a comment.JERMEY H.
Customer did not leave a comment.Bryan E.
they are running a antique shop with the uhaul . she was doing to many things at one time and not taking care of me.will D.
Customer did not leave a comment.Andrew S.
Customer did not leave a comment.Stephen H.
Very smooth transaction. Clerk was pleasant & helpful.peggy E.
Customer did not leave a comment.Gregory B.
Customer did not leave a comment.Renaudo R.
Customer did not leave a comment.Barbara T.
Customer did not leave a comment.Clovis D.
Customer did not leave a comment.tom G.
Customer did not leave a comment.Jeremiah R.
Mrs. Nona was very nice and helpful through the entire process.KELLY B.
Very friendly. Made us feel comfortable and at ease. No pressure. Very kind.Kenneth N.
Customer did not leave a comment.David W.
Nona was absolutely delightful!! I'll definitely be renting from her location again!Rebecca S.
Overcharged, was given the wrong type and size of trailer than I ordered, took an excessive amount of time to get the trailer, and the people working the location were rude.Andrew M.
Customer did not leave a comment.Nanette T.
Customer did not leave a comment.Lowell W.
Customer did not leave a comment.DIANNA L.
Customer did not leave a comment.Blaise B.
Customer did not leave a comment.Karin B.
Customer did not leave a comment.Suzanne S.
Easy to drop off using the online system. I am more than pleased with how easy the whole rental process went.Kimberly H.
Customer did not leave a comment.MATTHEW B.
Customer did not leave a comment.steve H.
No improvement needed! Keep doing what you're doing. Our experience was great!Steven R.
Just continue to provide the great serviceGeorge O.
Every thing was nice and smooth! I am happy that I found this location. Very sweet lady!Jane P.
Customer did not leave a comment.Jadyn K.
Customer did not leave a comment.Tara L.
Customer did not leave a comment.amanda F.
Customer did not leave a comment.Jennifer P.
Customer did not leave a comment.James M.
Customer did not leave a comment.Scott N.
I couldn't get a receipt. When I picked up the trailer the lights didn't work and I was told they could maybe fix the following day. I received a call the next day saying someone would come to the house to fix it. They never showed up. My card was charged 3 times which caused my account to run negative. I then was charged insufficient fund fees by my bank. I was also left stranded out in the middle of nowhere with my wife and two small children and no money for days because my account was drained. When I dropped it off I was told to call customer service. I called customer service 3 times and eventually was told I would get the additional charges refunded in a 3-5 business days. That didn't help especially since it was a Friday. So now add the weekend to th3 3-5 business days. Overall it was a horrible experience. Leaving a family stranded is horrible! I stood in front of a register at the drop off but couldn't get my money refunded then. I'd have to wait 3-5 business days.Clinton W.
Th me online checkin was a little complicated but overall was fine.Tracy K.
Very friendly and knowledgeableChristian K.
Customer did not leave a comment.Ken S.
Excellent customer service! Had to change the rental period 3 times but everything went smoothly.dan F.
Customer did not leave a comment.Jason P.
Customer did not leave a comment.RON P.
Customer did not leave a comment.Jim O.
Customer did not leave a comment.John M.
Customer did not leave a comment.Darryl D.
Customer did not leave a comment.kevin C.
Customer did not leave a comment.brenda S.
Customer did not leave a comment.liz L.
Very hard to find or see especially after darkArthur B.
Customer did not leave a comment.Michael W.
Very friendly.Mark N.
Customer did not leave a comment.Kevin V.
Customer did not leave a comment.TERELL D.
Customer did not leave a comment.Brad R.
These people were very helpful. The issue I had was that they were my third stop at a U-Haul to try to drop off the trailer I rented. The first location listed on my contract had road construction in front and no driveway access. They had zero U-Haul equipment on their lot because they couldn't apparently get anyone into their lot. The second location I tried told me that they did not take trailers, only trucks. By the time I found the people in Crystal City, I was late on the return time and U-Haul initially wanted to charge me a full extra day. The last place called U-Haul and got the extra charge removed. I was told that I could will-call drop off the trailer when I rented it. Not trueMark T.
Customer did not leave a comment.Michael W.
Customer did not leave a comment.Donald S.
Customer did not leave a comment.Carol G.
Customer did not leave a comment.IAN T.
Customer did not leave a comment.TOM C.
Confirm the availability of the rental from the original pick up location. I was called on the way to be told no truck was available so I traveled1.5 hours to get one.dan C.
Customer did not leave a comment.Fred V.
Customer did not leave a comment.Eric H.
Everything was perfect. No need for changes.James P.
Customer did not leave a comment.Dominique W.
The light in the truck the cover was off when I picked up the truckKimberly S.
Customer did not leave a comment.William J B.
Start by getting organized I called uhaul they set me up a reservation for 6 hours of truck rental time went to pick up the truck and The lady said I could only have 3 hours because it was already booked for later that daymatt B.
The people at the antique store in Crystal City were great.Lee R.
Signage was not good, hard to find but it was a neighborhood locationGreg S.
Nona was very nice & made the experience enjoyable. She worked with us to figure out how to make what we needed work.SARA C.
Truck drove awesome - these new trucks are amazing.john H.
More locations would be nice. Had to go out of our way to get to this location.Douglas W.