Customer did not leave a comment.Troy S.
Rest Assured Inns
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Terri C.
It was getting late in the day and they went above and beyond to make sure I got what I needed to get back home. Great serviceMICHAEL R.
Customer did not leave a comment.William R.
Nice rideMike B.
I demand a portion of my payment back due to my incredibly horrible experience with U-Haul. When we arrived to pick up the truck we reserved, there was no ine available to help us. This was during business hours. We waited for an hour but still no one showed up at the Washington street location in Montpillier Idaho. We specifically requested to check in with someone rather than attempt to check in virtually through a phone. We are technologically challenged and our phone doesn't always receive good internet reception. Since no one ever showed up, we were forced to call the U-Haul General number and attempt a virtual check in. An hour later we ultimately we given a code to access a key for the dirty truck. The truck battery was almost dead. We were concerned during our travels that we would be stranded because the truck barely started. The worry of being stranded and the lack of assistance and delays caused us to have a high stress and worrisome experience. How much credit will you allow?Charles P.
Customer did not leave a comment.Thayne B.
Customer did not leave a comment.Steve W.
No improvement great job guysCurtisjeffrey W.
Customer did not leave a comment.Paul V.
The guy there is very help!Cody M.
Customer did not leave a comment.Chad G.
Did very well no improvements neededJESSICA P.
Customer did not leave a comment.Paul J.
Derek was great. He was exceptionally friendly and helpful. Overall this was a very positive experience.MICHAEL B.
Great experience with Derek, he was super helpful and friendly!Timothy B.
Customer did not leave a comment.Christopher M.
Derek was amazing! Very friendly!Danielle O.
Excellent service, nice, clean facility. The dealer will find the right equipment if he does not have it on hand.Gordon A.
The Montpelier pickup location had the best friendliest clerk (David I think was his name). He was extremely helpful and had fantastic customer interaction. I would highly recommend his service!Randall O.
Customer did not leave a comment.Shirley M.
When I rented on the website I did not see any information regarding what time it was due to be returned other than Sunday April 26th. I had to choose a pickup time but no return time was requested. This is not like renting a car when the have you choose a pickup time and return time for the rental. When I returned it today I was surprised to be charged $57 for a late return. This was not obvious on the online rental. Will think twice before doing this again.Mark S.
My experience was great. Treated with utmost respect and will do business again.Douglas M.
His friendly and positive demeanor made this an excellent experience. Derrick was very patient and eager to be sure we understood everything. Would definitely recommend this location!!Gypsy V.
Very friendly, helpful location.Ross W.
Customer did not leave a comment.DAVID S.
Customer did not leave a comment.Buddie B.
Customer did not leave a comment.Hatchet AND Ha M.
The man was very helpful and nice. He went and got the trailor for me and hooked it up to my vehicle. I will continue to work with him on my rentals.Shirley M.
Customer did not leave a comment.Mitchell B.
Making sure the trucks are in the orginally selected location- the montpellier location and the soda springs locations were very nice aesthetically and the staff was warm, helpful, and informative.Cami C.
Customer did not leave a comment.karl M.
Customer did not leave a comment.karl M.
Trailer performed great. However I did get pulled over because the license sticker was expired on the trailer.Adam J.