Customer did not leave a comment.THOMASANTHONY S.
Customer Reviews for Rhino Lining Truck Accessories
(U-Haul Neighborhood Dealer)
Mount Sinai, NY 11766
(On 25A 1/2 mile east of 7/11)
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat: 9 am - 1 pm
- Sun: Closed
Special Operating Hours
- 11/28/2021: Closed
- 12/7/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Michael A.
No improvement needed!! During a somewhat stressful time, renting a truck was simple, fast and very convenient at this location!Doreen K.
Customer did not leave a comment.daviid A.
Customer did not leave a comment.Shaeumus R.
Do not use this place ever again. The truck nearly killed us and they didn't care and were useless.John H.
Bob the owner of Rhino, Mt. Sinai, NY was friendly and knowledgeable. No problems.peter H.
Customer did not leave a comment.kristen V.
Customer did not leave a comment.John S.
Customer did not leave a comment.Karen R.
Customer did not leave a comment.CHRISTINE K.
Provide better Wi-Fi capability, could not complete Return of Vehicle from IPhone and had to wait for Rhino Linings to open on Monday.Gennaro C.
Customer did not leave a comment.patrick M.
Customer did not leave a comment.Mitchell E.
Take cash for rentalsjacob D.
Customer did not leave a comment.Anthony D.
Customer did not leave a comment.Vincent F.
Customer did not leave a comment.Daniel M.
Great service , very professional.Brian B.
Customer did not leave a comment.Mario X.
Customer did not leave a comment.Skye M.
Great experience! We left a large sum of money in truck and it was returned to us ASAP. Highly recommend this locationVincent C.
Customer did not leave a comment.William C.
Excellent location and professional helpedward H.
Customer did not leave a comment.Zubair S.
I was billed incorrectly. $150 when it should have been $50. Very disappointed and I will not be using nor recommending uhaul ever again.Jonathan M.
Everything was greatRosalee M.
Customer did not leave a comment.Richard H.
Excellent service, very helpfulCory T.
Customer did not leave a comment.David S.
Owner was very friendly, professional and helpful. It was my first time renting a uhaul and he made me feel comfortable and I would recommend this place and for their service and kindness.Randy S.
I think the trucks need an upgrade engine didn't sound goodMargaret M.
Never received equipmentSuzanne J.
Customer did not leave a comment.Nick V.
military discount would be greatJonathan S.
Post open for business hours on reservation website.Glen A.
I made a reservation at 4 corners produce for pick up , then was switched to Middle Island equipment, then switched to Rhino Linings at the day of pick up , almost missed my rental because I didn't see that U-Haul called 2x to change it . It was a good distance from my home , not convenient.Michael S.
Customer did not leave a comment.Xinxing W.
Keep up the great work. Always clean always friendly and helpful. Thanks.William P.
Excellent service. Friendly and professional. Highly recommend and intend to use for all of our rental needs.william P.
Customer did not leave a comment.Sal L.
The Mobile Pickup wasn't convenient at all. While picking up the truck, there should be some alternative ways to contact the customers for verification when the phone signal is weak.Amin F.
Anytime we need a uhaul, I will be going back to this location to rent one. Great service.Alexis T.
A very pleasant experience. I arrived a bit early and was glad that they were there and willing to help me get my rental started. Equipment was clean, fueled up and ready to go. I would use and recommend this location in the future. Thanks for the great service!Edward C.
Customer did not leave a comment.Joseph Q.
Customer did not leave a comment.Keith B.
Sweep the back of the the vehicle in overnight drop and then I was charged $20 for cleaning the back which I swept up been using U-Haul for a longest time and never had a problem like thisDimas G.
Had to wait a while for the person to complete his other job before picking up. About 20 mins. There was a lady right there in the office, she should be trained in how to release the truck.Jeffrey M.
The van had only 5000 miles on it there is nothing that you could have done to make the experience more enjoyable. The owner operator was friendly kind and extremely efficient.Joan T.
Customer did not leave a comment.Jhanella O.
Customer did not leave a comment.Patrick M.
Customer did not leave a comment.Joseph L.
This was the worst experience I have ever received from u-haul. The woman who runs the business at this location is extremely rude. When I called to book a reservation, she acted like she didn't want to be bothered and told me to book it online. When I called back again for directions (after I made a reservation online) she was rude again. When I arrived at the location, she was worse in person. My 8yr old daughter was with me, who needed to use the bathroom. The lady told me she couldn't let my daughter use the bathroom and that we should go across the street to use the bathroom at Dunkin Donuts. At this point the u-haul was already attached to my truck but the paperwork wasn't completed yet. To get to DunkIn donuts for the bathroom- would've required crossing a six lane, very busy road with a large u-hail trailer attached, or dangerously crossing the street by foot. All while my little girl really needed to use the bathroom! My 8yr old daughter had to pee outside next to my car! The woman then demanded cash for the balance of the hitch that I had to purchase. When I told her I only had a debit card, she said she had to charge me an additional 3% to use a debit card because the balance was under $50 (the total was $45). Then to top it off, they charged me double the rate for renting because I returned the u-hail trailer a few minutes late. The lady knew she was rude & wrong because she told me, â€œYour going to hate me after this.â€ She didn't try to make anything right in anyway. Avoid this location unless you wanted to be treated like a stray dog.Lauren T.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.Harry O.
Everything went great! Thank you!!daniel M.
Customer did not leave a comment.John H.
I reserved the van using my iPhone. Then when I went to pick it up during this pandemic, I was only allowed in the door to sign the electronic iPad. I opted out of the extra insurance but somehow it was changed and I was charged $45 insurance that I didn't want. I am a nurse and I needed the van one day but since I was working long days - I wasn't able to return it right away and needed to rent it longer than one day even though the van sat in my driveway when I was workingBridget M.
Very friendly staff! Easy pick up and drop off! During this coronavirus outbreak they took precautions to make sure everything was clean. Will use again. :)Julie S.
Customer did not leave a comment.Katelyn C.
The ratchet straps on the trailer moved as if they were erected w/the titanic. Rusty and just horrible to use. The safety chain on the front of the trailer, was wrapped so tightly that it made it obsolete and impossible to use at all. This is more of an equipment problem than a location problem, however a few shots of PB Blaster and an inspection of the chains and trailer would have been easy in my opinion. Also this location does not accept Ca$h?!!....I didn't have a credit card on me so I had to put it on my friends card or he wouldn't rent it to me.Joao N.
Customer did not leave a comment.James L.
A family ran operation that was very helpful in every aspect!!!! Five star service unparalleled.Frank D.
Customer did not leave a comment.anthony C.
Staff were courteous and made the rental and pick up process easy.ruth J.
Customer did not leave a comment.frank D.
Customer did not leave a comment.Marc B.
The pick up process was long while standing out in the cold. It was a longer process for using the phone then walking in and talking to someone. I rate the phone on lock a 2/10Robert R.
They were great! Friendly, courteous, and efficient! Thanks!William P.
Everything was perfect thank youirwin S.
The representative at this location were very helpful and made my experience trouble free.Thomas S.
The 24/7 rideshare app and process was terrible. Unclear instructions and time consuming, defeating the purpose of its use. Additionally there was no available equipment for my plans and thus cost me twice the amount in mileage and thus cost. I'll debate in the future whether to use U-Haul again or find another truck rental company with better inventory.Julia L.
Customer did not leave a comment.Travis H.
Extremely professional, helpful and nice people here. They made sure the auto transport trailer was hooked up properly and explained all the steps including how to load the car. Highly recommended!Marc C.
The Folks at Rhino Linings did a fantastic job getting me the right size Uhaul truck. I highly recommend this Uhaul location.COREY K.
Customer did not leave a comment.Christopher A.
Grrat customer service. Willnuse agained B.
Customer did not leave a comment.Kelly Marie D.
Customer did not leave a comment.Mohmmad A.
This final location was excellent. The Uhal experience was not good. I had a reservation and the original location I was to get a truck was not good at all. I had a reservations went to location prior in the week and received email conformation I had a truck. When I went to pick it up I was told no truck nothing we can do. Had I not been persistent they would not have checked for other locations. The did find 400 25A location and they were good but the overall experience e of renting with Uhal was not good.john G.
Customer did not leave a comment.ken S.
Excellent experience at this Uhaul location. Very nice people to deal with. Bobby made it quick and easy to pick up and return the truck I rented. He also helped me choose the right truck for my needs. I highly recommend Rhino Linings.COREY K.
Bob was professional and very friendly through the whole process!!!!!Brian J.
Customer did not leave a comment.Frank I.
Nothing. Friendly personnel and the return process was fast and efficient.Richard R.
I suggest providing the vehicles with a full tank of gas and having customers return it full just like with rental cars. It leaves no room for any problems.Steve S.
Staff was very helpful and answered all my questions. Very Professional Uhaul location.COREY K.
Customer did not leave a comment.micheange R.
Customer did not leave a comment.lisa L.
Owner was accommodating and very helpful. Quick in and out. I'd absolutely go there again.brian G.
The electronic reservations and driop of sucked! I had to do it in person and return by phone because of problems with your process! I will never rent again this way from u haul!James H.
Customer did not leave a comment.bob R.
Customer did not leave a comment.Susan B.
I needed a truck, saw they had one. I know the shop professionally. I told them I need the truck for late afternoon, I filled paperwork at 9:00 am. A half hour later i get a text from u-haul saying the truck was due back by 3:00pm. Please understand I did not pick up the truck yet. I called the dealer, (Bob) he said dont worry, OK. I got the truck at 4:00 he handed us the keys, returned at night 7:00 pm. Filled the gas appropriately and parked. I did the tedious check out with pictures and wi-fi cutting on and off. The truck is noe parked on a hill at the dealers shop. Guess what? The fuel now reads differently too. I complained I was charged for being late, before I even got the truck, The dealer (Bob) said well I should have reserved it????? He's not a nice man and I think I was overcharged. You know what the last time I reserved a U-haul truck I had a bad experience also...They gave my reserved truck away.... (middle Island) dealer! My Name is Kevin C Appel 631-830-3459. Cell, call anytimeKevin A.
Was a pleasure to deal with.Laura S.
I ordered a dozen blankets for my move and there were none available upon pickupPaul P.