Friendly and efficient service.MARY L.
Customer Reviews for Richies Car Wash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Would use this service againUrsula L.
Now that I know where the dropoff area is for this location, which wasn't immediately clear the first time I dropped off at this location, it is easy and conveniently located. Probably could use a note that says the drop-off is not on Main St. somewhere on the website.William B.
The location was fine. UHAUL overcharged me and now I can't get anyone to answer or even call back. Horrible customer service and overcharging is BS. The local person was excellent. Wish the rest of uhaul was near as good.benton C.
This location is fantastic and squared away! I would do business with Richie but not U-Haul!ANDREW D.
They were awesome to work withJEREMY H.
Nice peopleDoris H.
Trucks are to be non-smoking but when I picked mine up there were ashes and cigarette smell in the truck. Windshield washer fluid was low. These are things that I should not have had to deal with. I am not a smoker so this was an irritant to me.THEODORE C.
Customer did not leave a comment.ROGER W.
When we got the U-Haul the windshield wipers wouldn't clean the windows at all. They needed to be replaced!! Other than that it was okay. We will use them again!Traci H.
Customer did not leave a comment.BRIDGETT H.
All goodDONNIE H.
Customer did not leave a comment.HELEN M.
Customer did not leave a comment.Luther T.
The computer pick up/ drop off is terrible. I spent 1 hour and 30 minutes doing this. If it had not been for a real live person coming to help me it would have been a total disaster. My movers had to wait on me. I was, and am still furious! The customer care call in number had a backlog of 62 minutes! Are you kidding? Terrible!!JOANN S.
Richie is the most helpful person. Especially competent. I would definitely recommend. Everything was perfect.Carol B.
Customer did not leave a comment.MICHAEL M.
Richie is wonderful!Lisa K.
Customer did not leave a comment.KATHLEEN B.
Customer did not leave a comment.WILLIAM M.
Excellent service and exceptional customer service!HELEN M.
Customer did not leave a comment.Kyle A.
Customer did not leave a comment.GERARDO M.
We will be back!! Great customer service! Thank you!DEBRA P.
Customer did not leave a comment.Dylan R.
He is doing a great job, no suggestions needed.DEBRA N.
Customer did not leave a comment.Megan M.
Very helpful and friendly. I will use them again.KATHERINE L.
Customer did not leave a comment.John P.
Customer did not leave a comment.Michael V.
Customer did not leave a comment.Timothy G.
Customer did not leave a comment.PAMELA H.
Customer did not leave a comment.ANGELA N.
Richie's Car Wash is great! Uhaul is not so great. Richie's was closed on Sunday, and I had a 10 ft. truck reserved for Monday morning. The person using the 10 ft. Uhaul over the weekend contacted Uhaul on Sunday and was told it was fine to keep it another 24 hours. It was not fine and caused me extreme difficulty as I had to use a 27 ft. truck in a space a 10 ft. truck would barely fit. The 27 ft. truck would not fit in my driveway, which goes up a hill. We live in an older neighborhood, and our street is barely wide enough for two cars to pass. We had to leave the truck in the street, which disrupted traffic for hours while we unloaded. Then, we had to carry all items up the hill and into the house. This was very inconvenient. Richie apologized for the inconvenience (which was not his fault), offered me the only truck he had available (27 ft), and made sure I was charged the less expensive 10 ft truck rate. I will certainly do business with Richie's again. Uhaul needs to improve its processes to prevent this from happening, so I may not use them again.CHRISTY T.
Customer did not leave a comment.Jay C.
Customer did not leave a comment.Joni D.
Customer did not leave a comment.RONNIE C.
Customer did not leave a comment.COREY W.
Nothing everything was wonderful!!!!WALTER T.
Customer did not leave a comment.DANIEL G.
Renting was quick and easy.SHAWNTASIA B.
Nothing. Richie was great and professional. He is the reason I used uhaul. He is the one that did ALL my paperwork. He walked me through all my questions. He should receive the commission. He also checked my truck in today. It was clean and full of gas per contract. Truck was great except, back 2 left tires were low on air. GREAT RIDE. I would love to be refunded for extra day, I didn't use.REBECCA P.
Only got six out of 24 blankets. After picking up truck and loading it we took it to the hotel until the next day. We went out to diner and when we got back there was a puddle of oil under the engine. Found the oil filter was loose. Checked the oil. No oil on the dip stick. Had to go to the auto store and purchase three quarts of oil. Could have added another quart. Thank god we had a mechanic in the group. Could have been a disaster move.ANDREW G.
Excellent all around. Best experience I've ever had with uhaul.AMIR Z.
Customer did not leave a comment.LARRY R.
Customer did not leave a comment.Ian T.
Filled truck up when it was only at 3/4 when i picked it up and was still charged fee for 30 miles over, that's a load of crap.RODERICK M.
Customer did not leave a comment.Bobby A.
Customer did not leave a comment.JOYCE M.
Customer did not leave a comment.JOANN S.
Customer did not leave a comment.KATHERINE M.
Customer did not leave a comment.RICHARD B.
Needs to only charge amt discussed and not add $75 on itJUSTIN K.
Customer did not leave a comment.BOBBY W.
Customer did not leave a comment.Christopher G.
Richie was very helpful with me taking care of all the paper work. He explained everything in detail and helped hook the uhaul up to our vehicle. Uhaul is very fortunate to have Richie represent them in Morehead, Kentucky.JOHN N.
The gentleman who I spoke with when picking up the truck was very nice and explained the details, rules and how operate the doors and truck. Very clean truck. Good review.LAURA P.
Have more fuel in truck at pick up time.THOMAS M.
Customer did not leave a comment.DON W.
Customer did not leave a comment.WILLIAM C.
Customer did not leave a comment.WILLIAM H.
Customer did not leave a comment.DAVID G.
Customer did not leave a comment.TONYA L.
Customer did not leave a comment.Tonya L.
I feel that Richie's Car Wash & U-Haul Rental was VERY accomodating and courteous...I was very well taken care of and will (and already have) recommended it to friends!!!!KEVIN M.
Customer did not leave a comment.TONYA L.
The gentleman that rented me the trailer was very helpful.ANTHONY L.
Customer did not leave a comment.TONYA L.
Customer did not leave a comment.Heather C.
Customer did not leave a comment.Malinda R.
Great and friendly service. Wouldn't change a thing!ANTHONY R.
Customer did not leave a comment.Lisa G.
The automated process is clunky. I prefer a customer counter. It was a challenge to get in the trick. The lot is a field and the truck was parked in mud and it was a struggle to get out. Tires spun in the mid it took some work to get it off the lot. Once we got the truck it was all fine.Bill B.
The storagemlot we returned it to is a muddy mess. We had no interaction with people there.ROGER A.
The whole contactless pick up crap is ridiculous. 2 HOURS to pick the truck up...Hunter J.
Customer did not leave a comment.RANDALL W.
Was very nice and helpful! You do not have to improve in anyway at all.Brenda E.
Customer did not leave a comment.Keith C.
Customer did not leave a comment.JOHN S.
Customer did not leave a comment.Paul K.
I had a good experience. The person at the location was very helpful in explaining the 24/7 option to me Worked out greatAllen S.
Really nice person and he was really showed us everything give him 5*would do 10* if it was and optionJohn M.
Customer did not leave a comment.eline S.
No problem with car hauler or service, I do have a problem with the price. $357 total to rent a $5000 dollar car hauler trailer I think was a lot too much I rented a $25000 car for a week last year for $225.Howard V.
Customer did not leave a comment.JOHN W.
Customer did not leave a comment.DANA M.
Super helpful. Very friendly and welcoming.GREGORY R.
Customer did not leave a comment.Tanner S.
The location was closed for four days upon my arrival. I was told by the pick up location to leave the unit , photograph the unit and time stamp. I did. I also made a video recordingCharles S.
Ordered on short notice. Was given upgrade due to unavailability of desired vehicle. vehicle was due back 0830 8/27 due to another rental, that person backed out. Was notified by Rich that I had addition 4 hours to return until more charges were due. This helped me greatly. Very professional service by Rich.STEVEN B.
Customer did not leave a comment.curtis C.
I was very satisfied!! ThanksTERESA G.
Customer did not leave a comment.Richard B.
I thought it was expensive. I had to put gas in and pay for the mileage. I personally could not use any services like this to move long distance. I wouldn't have the money. Overall the uhaul service was good.Cindy L.
Service was excellentDOUGLAS F.
See notes above.Kenneth C.
Customer did not leave a comment.JAMES S.
Customer did not leave a comment.melissa G.
Rich is the best. Very helpful, courteous and professional. Have used him twice and both experiences were great.LAURAJ M.