Customer Reviews for Richland Hills Secure Storage
(U-Haul Neighborhood Dealer)

Rating:

1.0

Employee Sherry was Very Rude and Confrontational! As you see on my receipt, I only drove 9 miles in the truck. I also put $3.00 of gas in the truck. (she had told me to put $1.00 of gas because I wasn't going very far) then she has the audacity to charge me for 3 gallons of gas for $15.75??? I called her about the gas charge and right away she was confrontational and insulting to me. I kept trying to ask her to justify charging me for 3 gallons of gas @ $15.75 when I only drove 9 miles and put $3.00 of gas in the truck. she kept interrupting me and was asking me if I wanted to have an adult conversation with her or not?? I was having an adult conversation, she just would not and could not justify why I was being charged extra for gas. She then lied saying that 'oh the marker was not as close to the halfway point like it was when I got the truck. (UNTRUE!!) She also was trying to blame Uhaul for the extra charge, so I asked her if Uhaul put an automatic charge for gas on the invoice? She said no they did not?? But she had kept saying that according to Uhaul policy, blah, blah, blah.. So then I said to her that, 'ok so you were the one that inserted the extra charge for gas?' and she finally said yes, because the mark wasn't where it was when I picked up the truck and I told her yes it was. Sherry is an Unethical Liar, and insulting and confrontational and I am going to continuously let everyone on Social Media know about renting and getting overcharged and ripped off from Uhaul from Richland Hills Storage!!!

Rating:

5.0

The lady who I turned the truck back to was nice and helpful with everything and on top of that she back the truck up to park it so I could leave earlier. Definitely will be going back

Rating:

3.0

Upon returning the truck, I spoke with Sherry, who was helpful and noted visible warping on the exterior of the truck. Although we couldn't replicate the leak in dry conditions, the damage to my belongings is clear. I was given my contract number, which was missing from my original documents, and I filed a formal claim. I have not received any correspondence regarding this claim. My mattress has been ruined by water damage, and I am looking for a timely resolution.

Rating:

2.0

I did a mobile pickup. The communication setting it up was very difficult and the person that set it up over the phone seemed put out. I selected a drop off in Plano, TX (listen to the phone call) and there were 5 drop off locations to save just under $40. When I called about the location the lady on the phone said I had wanted to return it to Richardson, TX. When I got the the remote location at 7am. The lock and code would not work, I tried all 3 locks and it didn't work. Called and spoke to 2 people over the phone and I finally got the lock to release by using my finger as the switch did not work. Very frustrating.

Rating:

5.0

Computer system errors were the only issue at dispatch. No other problems arose

Rating:

5.0

Sherry was wonderful, knowledgeable, friendly, and truly helpful throughout the process. She made everything easy and stress-free. I would absolutely recommend this location for both storage needs and U-Haul rentals. Great customer service!

Rating:

5.0

I had an excellent experience with Richland Hills Secure Storage U-Haul rental. The transaction was smooth, Sherry was friendly and went above and beyond, and the truck was clean and well-maintained. I highly recommend this location for reliable and affordable moving solutions.

Rating:

5.0

Very good service

Rating:

5.0

Sherry was great. Easy going. And made the experience very easy. I would recommend this location to anyone in Richland Hills.