Sherri at Flory was excellent but this was after a major mess-up by u-haul. They sent me over to Flory because the original place didn’t have the size requested, but they totally messed up my reservation, making it local instead of one-way & after multiple fruitless attempts and calls to fix this Sherri finally had to cancel the original reservation and draw up a new one. This final step was fast, But due to the mixup what should have taken 30 minutes took over an hour and a half of very valuable time..
Carol M
Richland Hills Secure Storage
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in North Richland Hills, TX 76180
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How U-Haul Reviews WorkUpon booking I will was not told pickup would be at another location nor was I told it would be done by APP. I called up there after getting an email saying the hitch would even be at another location farther away. The day after booking I made a trip to this NRH store to purchase boxes and ask about my booking was told everything was fine still thinking pick up for the truck was there. This delayed my moving and was very inconvenient. Also, upon dropping the truck and hitch off I was told I would get an email after they checked it in and to go ahead. Never got an email called again was told that the email only comes when you pick it up. Seems a lack of communication that caused my move to be longer than expected! Also wasn’t able to start moving at expected time.
Ammie FEmployee Sherry was Very Rude and Confrontational! As you see on my receipt, I only drove 9 miles in the truck. I also put $3.00 of gas in the truck. (she had told me to put $1.00 of gas because I wasn't going very far) then she has the audacity to charge me for 3 gallons of gas for $15.75??? I called her about the gas charge and right away she was confrontational and insulting to me. I kept trying to ask her to justify charging me for 3 gallons of gas @ $15.75 when I only drove 9 miles and put $3.00 of gas in the truck. she kept interrupting me and was asking me if I wanted to have an adult conversation with her or not?? I was having an adult conversation, she just would not and could not justify why I was being charged extra for gas. She then lied saying that 'oh the marker was not as close to the halfway point like it was when I got the truck. (UNTRUE!!) She also was trying to blame Uhaul for the extra charge, so I asked her if Uhaul put an automatic charge for gas on the invoice? She said no they did not?? But she had kept saying that according to Uhaul policy, blah, blah, blah.. So then I said to her that, 'ok so you were the one that inserted the extra charge for gas?' and she finally said yes, because the mark wasn't where it was when I picked up the truck and I told her yes it was. Sherry is an Unethical Liar, and insulting and confrontational and I am going to continuously let everyone on Social Media know about renting and getting overcharged and ripped off from Uhaul from Richland Hills Storage!!!
JOHN DThe lady who I turned the truck back to was nice and helpful with everything and on top of that she back the truck up to park it so I could leave earlier. Definitely will be going back
Robert LUpon returning the truck, I spoke with Sherry, who was helpful and noted visible warping on the exterior of the truck. Although we couldn't replicate the leak in dry conditions, the damage to my belongings is clear. I was given my contract number, which was missing from my original documents, and I filed a formal claim. I have not received any correspondence regarding this claim. My mattress has been ruined by water damage, and I am looking for a timely resolution.
Jennifer B