Customer Reviews for Richs Auto Service
(U-Haul Neighborhood Dealer)

712 reviews

185 Hudson Ave   Chatham, NY 12037

(518) 392-2284

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 11 am
  • Sun: Closed

Services at this Location:

Contact Us

(518) 392-2284

185 Hudson Ave
Chatham, NY 12037

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 11 am
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

I rented a pick up truck. Silverado. I loved the vehicle! It drove so well. The gentleman who runs the facility is super nice. Great experience! Will definitely come back.

Martina M. 
Rating:
5.0

Customer did not leave a comment.

ruth L. 
Rating:
5.0

Customer did not leave a comment.

RALPH M. 
Rating:
5.0

Ask for alternate contact info and any other info ahead of time to speed up pick up process. It took way too long.

Jacquelyn B. 
Rating:
4.0

Don't charge for extra mileage if you make a customer drive an hour to pick up a truck that was reserved for a local pick up that was just 5 minutes away. I will never use U-Haul again

Alejandro M. 
Rating:
5.0

I so appreciated the assistance and service! Thank you!!!

Jessica B. 
Rating:
4.0

Customer did not leave a comment.

Kim R. 
Rating:
3.0

Customer did not leave a comment.

WENDYMARIE D. 
Rating:
3.0

Customer did not leave a comment.

David S. 
Rating:
4.0

DO NOT USE ONLINE RENTAL !!!!!! It was a COMPLETE PAIN IN THE ASS!!!! call locations directly and reserve trucks do NOT use online ...it sucks!!!! I was on phone 4 times with customer service. You need 2 different phone numbers, someone to verify you, etc. It took over 2 hours before I could get keys to truck. Ridiculous!!!!!!!!!

Lester R. 
Rating:
5.0

Customer did not leave a comment.

nathan A. 
Rating:
5.0

Rich was great, he got us what we needed at the ladt minute and saved the day!!!

Jaci R. 
Rating:
5.0

Rich lamphere is outstanding for maintaining vehicles and making the rental process simple and seem less.

STEPHENF L. 
Rating:
1.0

Customer did not leave a comment.

ALIIBRAHIM A. 
Rating:
4.0

The website check in was frustrating and awkward. That process needs improvement

Kevin S. 
Rating:
1.0

Customer did not leave a comment.

ADONIOS B. 
Rating:
5.0

Customer did not leave a comment.

MARTIN K. 
Rating:
5.0

Customer did not leave a comment.

Jeffry W. 
Rating:
5.0

The location was fine and the equipment was as desired. The rest of the U-Haul experience was a complete fiasco and I would strongly recommend others moving use alternative services.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

DANIELB R. 
Rating:
5.0

Customer did not leave a comment.

Bryant F. 
Rating:
5.0

Customer did not leave a comment.

Janet M. 
Rating:
5.0

I always have a good experience here and with Rich.

ERICJ D. 
Rating:
5.0

Customer did not leave a comment.

DEANJOSEPH H. 
Rating:
4.0

There was an oily substance all of the floor of the cargo area of the truck. Also, the AC vents in the cab didn't work. I do want to commend the owner of the Chatham rental facility for calling me in advance to provide further instructions — he is a very thoughtful and helpful person.

DARIN EDWARD J. 
Rating:
4.0

Customer did not leave a comment.

Wilma F. 
Rating:
4.0

Customer did not leave a comment.

BONNIE O. 
Rating:
5.0

Customer did not leave a comment.

karen R. 
Rating:
5.0

Customer did not leave a comment.

SALLY N. 
Rating:
5.0

Easy and pleasant transaction

Albert B. 
Rating:
4.0

Check tire pressures and safety chain connections between customers. One tire on the car trailer I rented was low on air pressure, and a previous customer had tangled up the safety chains in an unsafe manner. I noticed both items and fixed them without issue, but other customers might not...

Steven G. 
Rating:
5.0

Nothing but people were courteous informative and helpful I would always use them again

howard G. 
Rating:
5.0

Customer did not leave a comment.

Sean P. 
Rating:
5.0

Nothing to improve the owner was intelligent kind and courteous

howard G. 
Rating:
5.0

We had a misunderstanding at check in late at night, uhaul was closed and the site indicated we were charged a 2 day rental. As soon as Rich the owner received word this morning he called immediately and assured we were only charged the 1 day. We appreciate that immediate follow up thank you Rich !

MIREILLE C. 
Rating:
5.0

I will start by saying Richie did a great job. I attempted to pick up my 15' truck with a self-pickup. The system could not find my location, despite repeatedly turning the location services on, and restarting my phone. I attempted to do that both on safari and by downloading chrome. Still nothing. Then I downloaded the U-Haul app. Didn't work. Then I called the help desk and was told to wait 10-15 minutes. After 20 minutes went by and I still haven't spoken to someone, I tried to use the live chat, which also didn't work. Fortunately, by the time all this had transpired, an entire hour had passed, which meant my pick up had “expired”, such that after all that fun I trying to pick up a truck, Richie was able to check me in himself rather than trying to go through all this myself. Richie did a good job. Your website is one of the worst I've experienced in a long time.

Eric M. 
Rating:
4.0

The only good thing about this experience was the OWNER at the location. UHAUL can suck it!

chad D. 
Rating:
5.0

Nice friendly and your agent was very professional

Steve S. 
Rating:
5.0

Great experience all around.

Mindy G. 
Rating:
3.0

How about you bill the rental at the actual rates posted online.

ROBERTR P. 
Rating:
5.0

The return went very easy. It was a very good experience over all!

Edward K. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
4.0

Customer did not leave a comment.

Travis P. 
Rating:
5.0

The local contact and office was excellent. He was helpful and even contacted me ahead of time. The issue I had was with the entire system. I booked my reservation online and the local office contacted me a few days before the rental date to let me know that there wouldn't be a truck available even though I had a confirmed reservation. There was a shortage of trucks not accurately reported in the system. I had to change the moving day last minute which meant taking off from work and also not being able to use the two movers I reserved through the U-Haul system.

Gary K. 
Rating:
2.0

We asked for assistance and for a specific safety measure that was referenced in the Uhaul trailer attachment video to help secure the tow, however were told they didn't know what we were taking about. This caused lots of issues when trying to return the tow and having great difficulty getting the chains released. Customer service was not helpful at the location. Also had a random after hour service fee added to our bill with no explanation. We did not use any after hour services.

MELISSAA H. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

I had a pleasant experience all through the process. I can't see any fault in the rental system.

PHILIPW H. 
Rating:
3.0

Customer did not leave a comment.

ALISSAG B. 
Rating:
5.0

Customer did not leave a comment.

luther M. 
Rating:
5.0

Rich is very knowledgeable and personable. He is a great asset to U-Haul.

alice T. 
Rating:
5.0

Customer did not leave a comment.

Bryan C. 
Rating:
5.0

Customer did not leave a comment.

karen R. 
Rating:
5.0

Customer did not leave a comment.

Nicholas H. 
Rating:
3.0

No on-site parking available. Van exterior was dirty/muddy and had heavy cigarette odor.

JEFFREYD O. 
Rating:
5.0

Keep doing the same, very professional and friendly.

ROBERTR G. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
4.0

Customer did not leave a comment.

Daniel K. 
Rating:
1.0

The 24/7 software ran EXTREMELY slow. Also, it took several trips into the service bay before the attendant told us to turn off the cell phone then reboot and try the process again. NOT mentioned in your literature. This return took almost 1 HOUR! A similar problem occured with a previous rental at another U-Haul location. Used U-Haul for convenience? Will travel a little farther for my next rental with a different company.

Courtney M. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN M. 
Rating:
4.0

Customer did not leave a comment.

Pablo D. 
Rating:
5.0

Rich always takes care of my needs quick and simple. Friendly service.

ZACHARYJ D. 
Rating:
4.0

worked out good,good service

DAVIDWARREN C. 
Rating:
5.0

3rd time I have rented from Rich and a great experience every time

susan B. 
Rating:
5.0

Everything was great. Very easy rental. Thank you!

LIZF R. 
Rating:
3.0

I would have appreciated it if the owner of the shop had worn a mask in these Covid times. Other than that, the experience was excellent.

richard D. 
Rating:
5.0

Rich the owner is very kind and courteous and this is and has always been my preferred uhaul station for all my moving needs. This is the first place I recommend when my friends are looking to move things.

JASONN C. 
Rating:
4.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

OLIVERC S. 
Rating:
5.0

Mr lanphear was very nice and made renting the van so easy.

Glenn B. 
Rating:
5.0

Richie was there when said he would be. Great to start at 7:30 AM when everybody is sleeping. He provided good information regarding how to load my Corvette. I'd use this place again.

claude J. 
Rating:
2.0

Your online drop off system sucks. Wouldn't accept my location from iphone and no way to manually input it. Without that, no way to complete the drop off process. Put on hold at your 800 service number for 10+ minutes then told “there is a problem, call back later” and call ended. Never got to speak to a real person. Had to just drop key in return box and hope for the best. Terrible customer service from UHaul.

BRUCEE W. 
Rating:
5.0

Customer did not leave a comment.

JAMESMAYANS T. 
Rating:
3.0

More info on restrictions when you use the on line sign in. I was late arriving and was locked out. Terrible system!

Clifford G. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Rich was very helpful and knowledgeable. Good customer service

JOHNWILLIAM C. 
Rating:
5.0

Rich is always very nice and explains everything

ALAN S. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

GAIL B. 
Rating:
5.0

Clean, Friendly and very professional

VINCENTE T. 
Rating:
4.0

For contactless pickup you should make clear (where) the truck number is printed on the truck, and clarify it is not the license plate number

Adam L. 
Rating:
5.0

Very nice man..very professional

KEITHM A. 
Rating:
5.0

Thank you

Patricia K. 
Rating:
3.0

Customer did not leave a comment.

SHELDON R. 
Rating:
5.0

Customer did not leave a comment.

THOMASW M. 
Rating:
5.0

After having a true NIGHTMARE experience using the poorly functioning U-Haul on line app at the Fairview Avenue location. I was rescued by Rich in Chatham location. He saved the day.

MARGARETDANETTE K. 
Rating:
5.0

The app approval experience was poor. It took 25 minutes for someone to approve my rental using my smartphone. It was unclear when registering that the rental location would be of little help when choosing the digital experience.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

DAVIDJ S. 
Rating:
5.0

Customer did not leave a comment.

ANNAVOREMBERG E. 
Rating:
2.0

Make sure when a truck is reserved for a particular location , make sure the truck is at that location. My location was changed and I had to drive a 3-hour round trip to get my truck and equipment.

Russell D. 
Rating:
4.0

Next time, do not tell me to go to Chatham, then to Hudson, then to Lee, then back to Chatham. Worst experience ever

Edmund L. 
Rating:
5.0

I showed up after hours to drop off my UHAUL equipment and there happened to be a Uhaul representative there. He was very helpful with assisting me with maneuvering the truck and dolly to a better parking spot.

Adelia D. 
Rating:
5.0

Customer did not leave a comment.

EMMANUEL A. 
Rating:
3.0

Was the truck clean? It hadn't been through a car wash, there was a ( spilled coffee?) stain on the console, Doritos and an empty soft drink can on the floor. I was only allowed to submit one photo. This location closed at 11AM. I began making phone calls to U-Haul shortly before that time to make sure that I would be able to pick up the truck at 2 PM. The original renter was also trying to get answers at the same time. There seemed to be some confusion , as different people at U-Haul gave us different answers. Rich was helpful in giving me the number for Dispatch/traffic control in Albany, NY. Eventually, when I tried to pick up the truck, Kim at that location gave me the access code for the key box after spending almost another hour entering and re-entering my info, numbers, etc. only to have my session expire multiple times and being told they couldn't verify my location (location services on my device were turned on.) I arrived there by 2PM and left there about 3PM. The process was difficult and time was wasted. We were told it would be simple to have an alternate driver pick up the truck for the original renter, who was over four hours away. After I picked up the truck, the contract was in my name. It would be great if you could get all of your personnel on the same page.

David G. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Lee H. 
Rating:
2.0

Because a truck I rented wasn't available at the location I rented it at customer service set me up with the same truck at a different location over 20 miles away. At that time they agreed to adjust the mileage charge to compensate me for the mileage and inconvenience, I agreed. When I went to pick it up the website charged me the original mileage over double what they had told me. When I spoke to someone at the site he informed me that is the way it was because he was the only U-Haul place around and the he owned the other 2 they were locale. He also informed me I could not leave a vehicle while I had the truck. Even though he may be the only game in town I am searching other places because I have to move again in about 12 weeks this was a temporary move while we renovate our own home, I do not want that experience again.

Randy R. 
Rating:
1.0

Tell the dealers charge for parts what's is asking on websites don't charge double they amount

farhan M. 
Rating:
4.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

ERICB S. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top