Customer Reviews for Richs Auto Service
(U-Haul Neighborhood Dealer)

899 reviews

185 Hudson Ave   Chatham, NY 12037

(518) 392-2284

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 8 am–11 am
  • Sun: Closed

Services at this Location:

Contact Us

(518) 392-2284

185 Hudson Ave
Chatham, NY 12037

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 8 am–11 am
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

CAROLE W 
Rating:
5.0

Customer did not leave a comment.

Molly S 
Rating:
4.0

Customer did not leave a comment.

Julie C 
Rating:
5.0

Customer did not leave a comment.

CHris G 
Rating:
5.0

Customer did not leave a comment.

MATTHEW P 
Rating:
5.0

Rich has always been helpful anytime I’ve needed a rental

KIMBERLY R 
Rating:
5.0

Customer did not leave a comment.

JOSEPH m 
Rating:
5.0

Excellent service as usual. Rich is great to deal with.

karen r 
Rating:
5.0

Customer did not leave a comment.

Peter K 
Rating:
4.0

Customer did not leave a comment.

susan z 
Rating:
5.0

Customer did not leave a comment.

Loring M 
Rating:
3.0

Customer did not leave a comment.

Franziska H 
Rating:
5.0

Customer did not leave a comment.

PAUL R 
Rating:
5.0

Customer did not leave a comment.

Steve S 
Rating:
5.0

Customer did not leave a comment.

Gary V 
Rating:
5.0

Update your computer system to make the process go quicker so if you reserve it keeps your license and card on file for 1 year so returning customers who use uhaul for biz can get in and out...or have biz accounts for us commercial accounts

Richard P 
Rating:
5.0

Customer did not leave a comment.

Tanja D 
Rating:
2.0

The service to do a mobile check in is awful. Please allow time for a longer check in. Maybe a better router or or WiFi system should be in place. Tell your customers this!

Ashley R 
Rating:
5.0

Easy helpful efficient

John O 
Rating:
5.0

Customer did not leave a comment.

Michael J 
Rating:
4.0

Customer did not leave a comment.

susan m 
Rating:
2.0

He gave us wrong information about adding a driver. He didn’t have a printer to print out paperwork for my drivers . We didn’t find it a good place to work with. We also found the app almost impossible to use when returning van . We had several texts the next day spoke to three different agents . Honestly you make this so hard for customers .

Mark C 
Rating:
4.0

Customer did not leave a comment.

linda l 
Rating:
5.0

Customer did not leave a comment.

Tanner J 
Rating:
5.0

Customer did not leave a comment.

ALLISONJOSEPHINE H 
Rating:
5.0

It was a smooth process from start to finish.

Robert S 
Rating:
4.0

Customer did not leave a comment.

THEODORE L 
Rating:
5.0

Location owner is very pleasant and highy competent. I always make a point of renting a vehicle from him.

STEVENJ O 
Rating:
1.0

Customer did not leave a comment.

Justin Z 
Rating:
5.0

Customer did not leave a comment.

Richard L 
Rating:
5.0

Reat

Avinish S 
Rating:
5.0

Great

Avinish S 
Rating:
5.0

rental trailer worked perfect for me. Have known Rich for years so it was a pleasure visiting with him while he set up the rental.

Bob H 
Rating:
3.0

Truck was very dirty, and when I suggested the man give me a mop, and I’ll clean it, he replied, in less than a polite way. I don’t have a mop. He wouldn’t give me another truck that was on the grounds because, he said, it wasn’t that truck’s turn in the rotation.

dan o 
Rating:
1.0

Don’t charge people cleaning fees when it’s raining all day and there’s no way to not get some wetness or some foot track on the truck bed..come on.

William F 
Rating:
5.0

Customer did not leave a comment.

john r 
Rating:
5.0

Customer did not leave a comment.

Don T 
Rating:
2.0

There was not enough room to maneuver a 26' truck safely in that lot. It's fine for smaller trucks, but not the big one. So, I would suggest not allowing bug trucks there. Thanks.

NICHOLAS A 
Rating:
5.0

Customer did not leave a comment.

Michael S 
Rating:
5.0

Customer did not leave a comment.

john b 
Rating:
5.0

Customer did not leave a comment.

tony t 
Rating:
5.0

Friendly and to the point! Perfect.

Isabelle B 
Rating:
5.0

Rich is a great guy another exceptional person

John L 
Rating:
5.0

Rich was incredibly friendly and accommodating. I would absolutely rent from this location again. I’ve also recently rented from the Hudson location on Green Street - also a great location!

Robert K 
Rating:
1.0

Get rid of this rude unhelpful guy. Truck was rusted out and back gate wouldn’t close. And he blamed it on me. Next customer beware and avoid this place.Never using UHaul again.

Martha B 
Rating:
5.0

Customer did not leave a comment.

DEANJOSEPH H 
Rating:
5.0

Excellent service

James H 
Rating:
5.0

This Uhaul location is the best. Thank you, Dan Devine

DANIELRICHARD D 
Rating:
5.0

Should be an operating manual in the truck

Martha B 
Rating:
5.0

Customer did not leave a comment.

WAYNEROBERT S 
Rating:
5.0

Customer did not leave a comment.

valerie t 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH F 
Rating:
3.0

Customer did not leave a comment.

joshua h 
Rating:
3.0

Customer did not leave a comment.

Richard V 
Rating:
4.0

Everything started off well at Rich's location.The box arrived in Ft Pierce as scheduled but then took a turn for the worse. They shipped it someplace else within 24 hours after it arrived. My movers were told it was there and went to pick it up only to find out it was not. This happened 3 different times. I had to pay the movers extra because they were so put out and i don't blame them.It wasn't until i got to speak directly to Dapheny the GM of the Ft pierce location that things shaped up. She was very pleasant and helped me out. Also she informed me that my u box was in an accident in their parking lot so now that its been unloaded we are looking for any damage. This has been a horrible experience since it arrived in Florida.I would hope others have not gone through this. I will surly think twice about doing this again.

WAYNE C 
Rating:
5.0

Customer did not leave a comment.

john b 
Rating:
5.0

Great customer service

Shawn C 
Rating:
5.0

Rich runs a first rate operation at this Chatham NY UHaul location. He’s been doing it for years and it shows. Equipment is clean, facility is well run and the whole experience is very efficient. Big fan of this place!

Charles W 
Rating:
5.0

Customer did not leave a comment.

James D 
Rating:
4.0

Customer did not leave a comment.

Charles L 
Rating:
5.0

Rich's Auto Service was thorough and professional so I don't have any suggestions about how to make that kind of service better!

jim d 
Rating:
5.0

Richie is great to deal with. There are a number of places near me and I always choose Richies in Chatham NY.

MICHAELB Q 
Rating:
5.0

Customer did not leave a comment.

Olivia P 
Rating:
5.0

Very easy to work with!

Janice N 
Rating:
5.0

Customer did not leave a comment.

John B 
Rating:
5.0

I don’t like your fill the tank to where it was at pick up. Impossible to accurately make that happen so I always overfill — add a bit more to the cost than when you had a fill till full policy. If it continues I’ll rent elsewhere.

JERRYVAN G 
Rating:
5.0

Customer did not leave a comment.

Gerald D 
Rating:
5.0

Customer did not leave a comment.

Charles W 
Rating:
5.0

Customer did not leave a comment.

deborah w 
Rating:
5.0

Customer did not leave a comment.

Kyle F 
Rating:
5.0

Nice guy very professional pleasant to deal with

Pedro A 
Rating:
5.0

Super friendly and helpful location. We have used Rich’s location twice now and both have been above and beyond experiences! Thank you

Angela C 
Rating:
5.0

Customer did not leave a comment.

joseph l 
Rating:
5.0

Customer did not leave a comment.

Richard P 
Rating:
5.0

The location was terrific. Online experience awful

Steven F 
Rating:
5.0

Thank you!

irja b 
Rating:
5.0

I had way too many furniture pads. Maybe ask how many people want. I had mostly boxes, so I only used 2-3 inside large boxes for delicate items.

Deborah R 
Rating:
5.0

Customer did not leave a comment.

Robert T 
Rating:
3.0

Customer did not leave a comment.

MATHEW S 
Rating:
5.0

No improvement needed…. Everything was excellent

nancy m 
Rating:
4.0

If I was to use the bed of the truck I would have had to empty the snow out. Should not be the responsibility of the renter. Interior of the truck had mud on the inside door panels and floor had a lot of mud and dash was obviously not wiped down in a long time. I cleaned the dash and door panels and certainly hope I don't get charged for not cleaning the floor or not shoveling the snow out the back.

MICHAELB Q 
Rating:
5.0

Rich is a total pro and awesome guy. Knows his stuff and couldn’t have been nicer, more polite, professional or friendly. Excellent experience. 5 ⭐️ ⭐️⭐️⭐️⭐️!

Charles A 
Rating:
5.0

Customer did not leave a comment.

Joseph W 
Rating:
5.0

Nothing, rich takes care of everything as always.

rich p 
Rating:
5.0

This dealer is great! 5 star recommendation.

Jamie H 
Rating:
5.0

Always a pleasure to rent from this location

Liz R 
Rating:
5.0

Customer did not leave a comment.

Thomas L 
Rating:
5.0

With my limited experience from renting a U-Haul I don’t have too many ideas for suggestions for improvement. Your provider (Rich) was nice, easy to communicate with and very efficient. The whole process went smoothly.

Ernest R 
Rating:
5.0

Customer did not leave a comment.

Cynthia G 
Rating:
3.0

Cost. Way to much. Close to double the quoted price !! WTF !!

Scott S 
Rating:
3.0

The app was horrible to use- had to call customer service for help. People at the uhaul would not help at all

Dawn T 
Rating:
5.0

I have rented there before .. always perfestional

PHILLIP H 
Rating:
4.0

Customer did not leave a comment.

brian p 
Rating:
5.0

Mobile pickup was difficult and time consuming

Matthew H 
Rating:
4.0

Customer did not leave a comment.

James L 
Rating:
5.0

I was required to drive a total of 1 1/2 hours out if my way to rent a 1 way auto transport trailer because certain locations did not want to lose a trailer from local inventory. That policy is detrimental to customer service.

Arthur R 
Rating:
5.0

Rich was amazing!!! He helped me from the first call to him and made sure the truck was great, told me where to park it when I returned it and that spot was open and clear when I returned. This was my best UHAUL experience!

Darci H 
Rating:
4.0

Customer did not leave a comment.

nancy h 
Rating:
4.0

Customer did not leave a comment.

april b 
Rating:
5.0

Customer did not leave a comment.

Daniel R 
No reviews have been submitted for this location.

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