Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The nice young man even helped me put the trailer away
Wayne R
Rating:
5.0
Everything is fine:=)
albert p
Rating:
5.0
Excellent experience with trailer rental.
Randall G
Rating:
5.0
Great experience, Quick and clean. Trailer worked great
SCOTT L
Rating:
5.0
Customer did not leave a comment.
Sharon Y
Rating:
5.0
Customer did not leave a comment.
Wilbert S
Rating:
5.0
Customer did not leave a comment.
Bobby C
Rating:
5.0
Customer did not leave a comment.
Bruce M
Rating:
4.0
My complaint is the address information to the rental place we were to pick up from was wrong in your directions. We drove out to know where. Losing rental time. You listed us hwy 2 when it was us Rte 2.
Julie I
Rating:
3.0
It would be a real nice service to make sure that the running lights are working. I had brake lights but no running lights.
HEATHER L
Rating:
5.0
Truck was clean and had no issues. Working with Ricks Rentals was seamless.
William M
Rating:
4.0
Super easy parking, thanks!
Erin T
Rating:
3.0
Customer did not leave a comment.
dominic t
Rating:
5.0
Customer did not leave a comment.
Bobby C
Rating:
2.0
Customer did not leave a comment.
dominic t
Rating:
5.0
nothing at all
Ken A
Rating:
5.0
Rick's Rental went above and beyond to help with rental return. We're very happy with their service.
Tyrone H
Rating:
4.0
Customer did not leave a comment.
Timothy H
Rating:
1.0
Customer did not leave a comment.
Tyrone H
Rating:
5.0
Customer did not leave a comment.
Leslie S
Rating:
4.0
Customer did not leave a comment.
Scott P
Rating:
4.0
Customer did not leave a comment.
Virginia M
Rating:
4.0
Customer did not leave a comment.
Katie H
Rating:
3.0
Customer did not leave a comment.
Jeff M
Rating:
5.0
I was very happy with the service
Dennis H
Rating:
5.0
Customer did not leave a comment.
Patrick R
Rating:
1.0
Help your customers when they request help it was th worst customer care I have ever had I'm 64 I had an emergency and requested help and Chad refused to help plus overcharged me 40 dollars and wouldn't make it right
John B
Rating:
5.0
had no problems
TAMARA R
Rating:
4.0
Customer did not leave a comment.
Janette T
Rating:
4.0
Customer did not leave a comment.
Robert B
Rating:
5.0
Customer did not leave a comment.
Sharon B
Rating:
3.0
It has nothing to do with this locale. The whole experience with UHAUL was frustrating after placing the order. Pick up locale was ridiculously far away. Whoever makes the assignments in Phoenix doesn't know their geography.
Karilyn D
Rating:
5.0
Great service and communication!
Monique W
Rating:
5.0
Customer did not leave a comment.
Monique W
Rating:
5.0
Customer did not leave a comment.
STEVEN S
Rating:
4.0
Customer did not leave a comment.
Eric S
Rating:
3.0
I rented a tow dolly, the wheel straps were cranked in so far I had a very hard time getting them loose.
Paul R
Rating:
4.0
Customer did not leave a comment.
Keith H
Rating:
3.0
Customer did not leave a comment.
Machenna S
Rating:
5.0
Customer did not leave a comment.
JASON G
Rating:
5.0
Customer did not leave a comment.
DawnMarie S
Rating:
5.0
Customer did not leave a comment.
Randall G
Rating:
4.0
Make sure the truck is clean and checked in. It was not even checked in. The keys were still in the drop box so I know it was not checked. There was some kind of oil all over the driver’s side of the truck. I asked was it a wheel bearing he said he didn’t think so. 🤬
James P
Rating:
5.0
Easy pickup and drop off. No problem with the equipment
Randle C
Rating:
2.0
Don’t hide hidden expense’s and be honest about gas ⛽️ mileage! Quote was $110, by the time we were finished with all the hidden costs we were at $173.68 with another $100 added deposit 💵 $27368 WTF 🤬 Fill the damn tank so that the customers don’t get ripped off, what a freaking scam! Great 👍 way to get the customer to pay your gas expenses! Not the least bit satisfied! Would not recommend U-Haul to my worst of enemies! Sorry U-Haul but your customer service standards have really gone to shit!
DORIS H
Rating:
5.0
Best Customer Service ever!
STEPHEN D
Rating:
4.0
Customer did not leave a comment.
Jacob D
Rating:
4.0
It was a frustrating and anxious ordeal, but this location helped us out a lot.
Rick H
Rating:
5.0
Customer did not leave a comment.
rudy s
Rating:
3.0
Customer did not leave a comment.
Nicholas K
Rating:
5.0
Customer did not leave a comment.
Chris W
Rating:
5.0
Customer did not leave a comment.
NICHOLAS K
Rating:
5.0
Customer did not leave a comment.
kimal j
Rating:
5.0
Customer did not leave a comment.
Chris W
Rating:
5.0
Customer did not leave a comment.
Alicia o
Rating:
5.0
Customer did not leave a comment.
James T
Rating:
5.0
Customer did not leave a comment.
ANDREW O
Rating:
5.0
I had an excellent experience with U-Haul, and plan on using them again very soon to complete my move to Boise Idaho. Thankyou for your service
robert h
Rating:
1.0
1. Rude and unhelpful.
2. Trailer was not inspected. He literally used binoculars to see the number on the side of the trailer instead of walking outside.
3. Trailer wires were not usable because they had been torn apart. Had to drive all the way back to get replacement.
4. Called to ask where the drop off was because contract just said surprise Arizona and the 888 number wasn’t working. They told me they had no idea. Very rude. Then they hung up on me.
Robert H
Rating:
5.0
Customer did not leave a comment.
Ken N
Rating:
5.0
Very quick and professional, great attitude.
Lewis M
Rating:
4.0
Customer did not leave a comment.
Stephen R
Rating:
5.0
Nothing...Chad made it a very smooth transaction! THANKS!!
Daniel S
Rating:
4.0
Customer did not leave a comment.
Daniel S
Rating:
5.0
Keep your website up
Make your app work for truck return
Don't rent equipment you can't provide
Ian R
Rating:
3.0
Customer did not leave a comment.
michael c
Rating:
3.0
Customer did not leave a comment.
Heather V
Rating:
5.0
Customer did not leave a comment.
George W
Rating:
5.0
Customer did not leave a comment.
KIRTLYE L
Rating:
5.0
Customer did not leave a comment.
DALE M
Rating:
4.0
We scheduled the truck weeks ahead for Eureka Montana pickup then 2 days before they call and didn’t have it. Also charged us extra days even tho it was dropped off 2 days before!
Daniel M
Rating:
5.0
Customer did not leave a comment.
Marcia T
Rating:
4.0
See comments below....
Celestial B
Rating:
5.0
Customer did not leave a comment.
Lyle B
Rating:
5.0
Customer did not leave a comment.
Ronald J
Rating:
1.0
Trailer wasn't hooked up properly and came off the ball rammed into the back of my car when I went to load the car on the trailer!
frank w
Rating:
3.0
Customer did not leave a comment.
James F
Rating:
5.0
Customer did not leave a comment.
Robin N
Rating:
4.0
Friendly but location needs to clean their trucks before they get rented.
Steven B
Rating:
5.0
.
DANA G
Rating:
5.0
Customer did not leave a comment.
Conrad B
Rating:
4.0
Customer did not leave a comment.
Kaleb P
Rating:
5.0
Customer did not leave a comment.
PRECIOUS R
Rating:
5.0
Customer did not leave a comment.
Lee b
Rating:
5.0
Customer did not leave a comment.
Dave M
Rating:
5.0
Customer did not leave a comment.
Roxanne F
Rating:
4.0
Customer did not leave a comment.
Jacob D
Rating:
3.0
Customer did not leave a comment.
Joseph P
Rating:
5.0
Customer did not leave a comment.
Tom H
Rating:
5.0
Everything was great!
John H
Rating:
5.0
nothing. best company ever.
rick g
Rating:
5.0
Great customer service we appreciate Rick
JEFFREY S
Rating:
5.0
Customer did not leave a comment.
Nichole F
Rating:
3.0
It would help to have a Uhaul rep with the knowledge of the online rental software. It was complaint after complaint while I stood in line for over 30 minutes.
It would be helpful of the rep would go over a checkout sheet like they do when you drop it off.
No blankets or dollys available or offered!
